Current Vacancies at Legal Aid South Africa

KEY OUTPUTS

• Responsible for the provision of application maintenance and support services to users of Legal Aid South Africa. The incumbent will investigate problems with software applications, diagnose root causes and work on fixing them.
• The position reports to the Business Application Software Manager and works closely with other IS Specialists.
• Receive and attend to logged incidents for support from business users, investigate problems and other requests for support and determine appropriate actions to take. Prioritise requests in accordance with agreed criteria.
• Provide correct responses to logged incidents by means of writing SQL queries, making modifications to system parameters, developing work-around; track, recreate and route workflow tasks and processes, provide training to business users and escalation of incidents to 2nd and 3rd party service providers.
• Monitor progress of requests for support and ensure users and other interested parties are kept informed.
• Monitor application logs, messaging systems and application pools, services and report any anomalies to ensure system availability.
• Assist in testing newly developed applications, system enhancements and bugs.
• Perform daily systems monitoring and integration checks.
• Monitor and resolve daily PPU payments errors.
• Collaborate with other technical personnel in performing root cause analysis.
• Proactively enable the 2nd line to resolve incidents without undue escalation.
• Participate in the daily agile scrum session towards ensuring high quality delivery.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED                                               

• A recognised Grade 12 certificate plus a three (3) year Computer qualification obtained at a University/Technikon, or other acknowledged tertiary institution.
• Three (3) years relevant work experience in an IS Department.
• A sophisticated collaborative style is advantageous.
• Experience with querying databases using SQL.
• Service excellence imperative.
• Multi-level and diverse stakeholders.
• Complexity in coordinating across organisational levels.
• Networking with relevant stakeholders.
• Integration across all the business units.
• Effective working relationship with the IS team.
• Excellent analytical skills, business acumen, the ability to deal with ambiguity, meet demanding deadlines and manage projects.

go to method of application »

KEY OUTPUTS

• To provide high level system analysis, programming and related development solutions to Legal Aid SA end users in respect of business intelligence reporting, the core business application and web-based services.
• Interpret, specify and provide solutions to business and information needs in respect of system development.
• Produce functional and/or technical specifications based on determined user needs.
• Obtain sign off from clients according to functional/technical specifications.
• Use industry standard techniques and methodologies in acquiring client requirements.
• Ensure all functional/technical testing is carried out and a log of test results is maintained, in accordance with the IS Software Change Management Policy.
• Integrating different systems, APIs and services to ensure seamless communication and data exchange.
• Designing, implementing and managing databases to store and retrieve data efficiently.
• Monitor, track and report on project progress.
• Liaise with various administrators to coordinate the tracking of incidents and change requests.
• Manage own development and efficiency in the IS environment.
• Provide 2nd and 3rd line application support.
• Expected to work extended hours when the need arises.
• Maintaining and updating existing systems to ensure they remain secure, efficient and effective.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• A recognised Grade 12 certificate plus a three (3) year Computer qualification obtained at a University/Technikon.
• Minimum of five (5) years of relevant working experience in an Information Technology (IT) field.
• 5 years or more in Microsoft.NET C# (ASP.NET, MVC, WCF, Windows Forms, et cetera).
• 3 years or more in Design and Develop K2 Workflows, SmartForms, Views and Smart Objects.
• 3 years or more in Experience with K2 Migration and Deployment Wizard.
• 2 years or more in SharePoint Development (SharePoint 2013 or higher).
• 2 years or more in Microsoft SQL 2014 or higher.
• Service excellence imperative.
• Multi-level and diverse stakeholders.
• Complexity in coordinating across organisational levels.
• Networking with relevant stakeholders.
• Integration across all the business units.
• In-depth knowledge of systems programming and business processes.
• Ability to create and implement innovative solutions.
• Ability to work collaboratively and negotiate effectively for problem resolution.
• Highly motivated and dependable.
• Ability to work independently with minimal inputs/supervision.
• Ability to transfer skills.
• Effective working relationship with the IS team.
• Excellent analytical skills, business acumen, the ability to deal with ambiguity, meet demanding deadlines and manage projects.