Current Vacancies at Capitec Bank

Purpose Statement

• To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions). 
• To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.

Experience

Minimum:

• 3 - 5 Years’ experience in a corporate technical support environment
• 3 Years knowledge related to Microsoft hardware and software technology
• 1-2 years knowledge of Azure fundamentals
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles 
• Completed Microsoft Azure fundamentals certification
• A+/N+ certificate 
• Dependent on the business requirement the specified experience may be subject to change.

Ideal:

• 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment 
• Vendor relationships and management

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science

Knowledge

MINIMUM:

• Knowledge in a corporate support environment
• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles

IDEAL:

• Knowledge in a corporate and supplier support environments
• Knowledge related to Apple hardware and software technology
• Advanced knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
• Understanding SCCM principles  
• Vendor relationships and management

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

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Purpose Statement

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.

Education (Minimum)

• A relevant tertiary qualification in Business Analysis

Knowledge and Experience

Minimum:

• 6+ years working experience as a BA in a wide variety of situations, contexts and complexities.Must be capable in using a variety of techniques and completing business analysis tasks independently.
• Internal: Completion of BA School of Learning Level 4
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)
• Telecoms Knowledge

Ideal: 

• Banking Industry Knowledge

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organising and coordination skills

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

go to method of application »

Purpose Statement

• To enable and enhance software quality assurance by designing, developing and implementing a comprehensive set of testing approaches, activities and scenarios (e.g., the Test Automation strategy within and across teams and driving the overall architecture and solution of the Test Automation initiative). 
• To drive quality assurance through effective Automation practices, collaboration, and continuous learning within the team; to ensure that developed software meets/exceeds defined automation guidelines and standardised quality specifications within the Software Development Life Cycle (SDLC).
• To develop and ensure adoption of Test Automation frameworks, principles, standards, and tools across teams, to establish the Test Automation environment, and to participate in development of the application as well as in testing of the software developed. 

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Software Testing - Foundation Level through the International Software Testing Qualification Board (ISTQB)
• A relevant tertiary qualification in Information Technology or Software Testing

Knowledge and Experience

Minimum Experience: 

• 3-5 years' hands-on formal experience in Automation testing (including designing, developing, and executing Automation scripts).
• N.B.: Integration, Regression, and Automation testing (techniques and methodologies).
• N.B: Testing APIs (using tools like Postman or REST Assured, etc.), and understanding concepts like API endpoints, request/response validation, and authentication.
• Conducting impact analysis when introducing software changes (to assess potential risks and determine necessary testing efforts).
• The full Software Development Life Cycle (SDLC) and its various phases.
• Using Test Management and Automation tools to support testing activities.
• End-to-end processes being tested to achieve successful results.
• Designing and implementing end-to-end Automation frameworks (such as Data-Driven, Keyword-Driven, or Behavior-Driven frameworks).
• Test Case Design, creating effective Test Cases and Test Scenarios based on requirements, User Stories, and Acceptance Criteria.
• Executing Test Cases, documenting Test Results, and generating Test Reports.
• Setting up and configuring Test Environments (including test databases, servers, and virtual machines).

Minimum Knowledge:

• Version control systems (like Git); including branching, merging, and resolving conflicts.
• Best practices and industry standards in software and Automated testing; including reporting, tracking, follow-up, as well as Software Quality Assurance principles.
• Defect tracking systems (like Jira or Bugzilla, etc.) to report and track software defects.
• Creating and managing test data for Automation testing; including data generation, data-driven testing, and database manipulation.
• CI/CD practices and tools (like Jenkins, GitLab CI/CD, or Travis CI, etc.) to integrate and automate testing in the software development pipeline.
• Performance testing tools (like JMeter or Gatling, etc.) to conduct load, stress, and performance testing of applications.
• Test management tools (like TestRail or Zephyr, etc.) to manage test cases, test suites, and test execution.
• Security testing concepts and tools (like OWASP ZAP or Burp Suite, etc.) to perform security testing of applications.

Ideal Knowledge / Experience: 

• Automating front-end bots.
• Cloud platforms (like AWS or Azure) and experience in testing applications deployed in cloud environments.
• Agile methodology (such as Scrum or Kanban), and familiarity with Agile testing practices.
• Continuous delivery environment (where frequent software releases and automated deployment pipelines are utilised).
• Release management.
• Financial Industry / Banking IT Systems (including their unique testing requirements, regulatory compliance, and way of work).
• Functional and non-functional testing (including performance testing).
• Behaviour-Driven Development (BDD).
• Different development languages.
• SQL / Java / Playwright (or similar) skills.
• Collaboration with stakeholders and team to reinforce appropriate testing environments and timelines (aligning testing activities with project).
• Service-Orientated Architecture (SOA) principles and their implications for testing.
• Strong grasp of Object-Orientated Design principles and their application in developing robust and maintainable Automation test scripts.
• Leading and mentoring junior team members (providing guidance and sharing best practices to enhance the overall testing capability of the team).

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)