Current Vacancies at AVI Limited

Job Specification:
Key Performance Areas

Fielding Customer Calls
Email these resolved calls to the customer and keep a record of these calls

• Opening job cards in SAP, ensuring all info such as address, tel. numbers, contact person, equipment type, and proper description of fault is recorded including contract and serial number

Responsible to follow up on open job cards (updates, returns, quotes etc.)

• Inform Customers/Sales Consultants when we cannot meet our deadlines or attend to their calls timeously

Daily Reporting

• Distribute reports to Internal Customers within the Technical Management Team
• Generate Daily Reports:
• Avaya Telephone Stats
• Toc Bot Stats
• QR Labels

Follow up on Quotes

• Follow up daily on Quotes generated by calling each customer for confirmation or decline of the quote generated by the team for Repair work, replacement of filters etc.
• Customer’s feedback will be recorded in SAP

Feedback to External and Internal Customers

• Confirmation of call being logged
• Estimated timelines of completion of call
• Possible delays in call resolution

Knowledge Required:

• SAP knowledge required
• Computer Literacy - Microsoft applications
• Exposure to ERP systems

Qualifications and Experience:

• Minimum Grade 12
• Equipment Specific & coffee course will be advantageous
• 5 years’ experience in an administration and customer focused role
• Technical Repair experience will be advantageous
• Field Service Experience will be advantageous
• Equipment Specific & Coffee course will be advantageous

Competencies:

• Deliver Customer Service
• Work with Others
• Governance and rule following
• Remain Composed and Resilient
• Flexible and open to change
• Communicate Clearly

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Job Specification:

Key Performance Areas:

• Monitor store ordering process, stock levels, and returns and take corrective action if required
• Monitor pricing and ensure mandate adherence
• Negotiate promotional activity
• POP implementation and negotiate ad-hoc display and space
• Check-in stock, expiry dates and ensure shelf health standards are maintained
• Address pricing and delivery issues
• Monitor forward share in relation to market share as well as the rate of sale
• Maintain customer and company records
• Complete price surveys timeously
• Update records of all company equipment and assets
• Communicate issues and provide solutions where possible
• Ensure adherence to store policies and procedures at all times
• Monitor and manage Merchandiser / Field Marketer and Sales Representatives' attendance and ensure registers are updated
• Confirm call cycles are followed and communicate changes to customers when needed
• Manage and plan leave for subordinates
• Prepare monthly payroll for HR
• Conduct floor walks with Field marketers, Merchandisers, and Sales Representatives
• Brief staff of all cycle priorities and ensure a clear understanding of objectives
• Develop staff by identifying training needs and providing on-the-job coaching if required
• Keep Regional Operations Manager up to date on conduct issues
• Staff Management in line with company policy and procedures
• Conduct appraisals
• Set targets for subordinates by store by category in line with BU objectives and strategy

Minimum Requirements:

Experience:

• At least 3 years of experience in a Sales Supervisor or Sales Manager role required
• Experience within FMCG dealing with major retailers such as PNP, Shoprite Group, Spar and wholesalers
• Management of people and teams
• Good understanding and implementation of Human Resources and Industrial relations processes and procedures

Qualifications:

• Completed Matric
• A completed tertiary qualification (Business/Sales/Marketing/Retail) advantageous

Additional Requirements:

• Sound knowledge of the FMCG industry
• A good understanding of the merchandising industry
• Proficiency using Microsoft Office (MS Excel, Word, and PowerPoint)
• Able to present information to various levels in the organization
• Valid Driver’s License required
• Ability to travel essential

Competencies:

• Plan or strategize ahead
• Checking things
• Present and communicate information
• Showing composure
• Optimize business performance
• Manage people and teams
• Deliver customer service Initiate and achieve results
• Build and use key relationships
• Flexible and open to change

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Key Performance Areas: 

• Manage staff and ensure good industrial relations.
• Daily communication with AVI customers and assisting expeditors to resolve delivery issues.
• Provide relevant and accurate information to the transport manager.
• Taking corrective/disciplinary actions where necessary in order to ensure fleet standards remain of high. quality and transport staff deliver exceptional service to AVI customers.
• Plan and complete daily delivery schedule and arrange sufficient staffing and vehicles.
• Issuing of delivery documentation to staff and key control.
• Assisting with investigating fuel anomalies.
• Regular audits to ensure correct delivery practices..
• Debriefing of drivers and taking corrective action for non-conformances when required.
• Dispatching of vehicles.
• Accident investigations.
• Claims investigations.
• Licensing and fine control.
• Visiting customers to handle claims, queries and POD’s.
• Daily, weekly, monthly report generation as required by the department.
• Ensure day to day operations of vehicles maintenance, service and repairs.
• Conduct monthly fleet audits and book vehicles for defect repairs with approved service providers and ensure minimum downtimes.
• Ensure fleet condition and their operation meet legislation requirements.
• Tyre and wheel alignment monitoring and controls.
• Investigate Fuel consumption in line with set vehicle norms.
• Update fleet and driver changes on Mix telematics.

Minimum Requirements:

Experience:                                                                   

• A minimum of 3 – 5 years’ experience as a Transport Controller or in a similar role in a Distribution Centre environment.

Qualifications:

• Matric
• Logistics Diploma or similar will be an advantage

Additional Requirements:

• Detailed knowledge of transport operation within a FMCG environment
• Must have proven ability of fleet control
• Experience in disciplinary procedures
• MS Office (Excel, Outlook)
• Own vehicle essential
• Must be willing to work shifts

Competencies:

• High energy level
• Proven attention to detail
• Has the ability to work on own and as part of a team
• Tolerant in stressful situations
• Excellent time management and organizing skills
• Problem solving skills
• Resilient
• Good communication and interpersonal skills
• Self-Motivated

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Job Specification:

Key Performance Areas:

• Develop packs for innovation and translate a prototype concept into a fully commercialized package, working closely with suppliers

• Application of necessary packaging development skills to ensure “Design for Quality” packaging designs which performs well at all stages in the Supply Chain

• Create new die lines in conjunction with packaging suppliers for new packaging designs
• Conduct packaging / product compatibility and stability test
• Responsible for Project Management of new product packaging initiatives and strong working knowledge of supply cost structures, techniques for cost avoidance and impact on the demand cost structure
• Drawing up of complete and accurate packaging material specifications
• Ensure that correct specifications are loaded along with artwork
• Manage and lead change management process on current product improvement initiatives
• Evaluate current range, offer and make suggestions of how packaging can be improved, to ensure optimal packaging design and functionality
• Conduct research and benchmarking based on global packaging trends and sustainability for new packaging development
• Evaluate new technologies in the industry
• Liaising with all relevant buyers regarding the packaging requirements of their products
• Sourcing new packaging from representatives at various companies depending on the nature of the product
• Where needed attend print runs to sign off packaging for colour, layout and design
• Participating in environmental and recycling initiatives
• Manage, plan plant and packaging production trials with cross-functional teams
• Technical support on Quality related issues
• Lead problem solving on packaging material and machine interface
• Interface across functions e.g. Marketing, Production, QA, Site and Project Engineering Teams
• Mange and update packaging cost saving tracker
• Development and adaptation of packaging testing for the FMCG environment and develop inspection methods for incoming packaging materials
• Operational waste management and Bill Of Materials validations

Minimum Requirements:

Experience:                                                                   

• Minimum 8 years’ experience within packaging development
• Minimum 5 years’ operating at a Senior Level

Qualifications:

• Science/Engineering Qualification or Advanced Diploma in Packaging essential

Additional Requirements:

• Knowledge of SAP, will be an advantage
• Knowledge of the South African packaging industry essential
• Knowledge of QMS systems and HACCP will be an added advantage
• Packaging materials across various disciplines and formats, e.g., plastics, corrugates, paper, laminates, flexible films, etc.
• Packaging conversion processes such as blow moulding, injection moulding, lamination, cartons, extrusion, printing processes and color technology
• Expertise in carton erection and cartooning, collation, shrink wrapping, case packing – corrugate, case sealing and palletizing and date coding
• Pallet optimization and utilization using CAPE PACK
• Maintain Bills of Materials for packaging changes

Competencies:

• Attention to Detail
• Thinking Analytically
• Working Together
• Staying Composed
• Minimizing Risks
• Planning and Organising
• Maintaining Productivity
• Meeting Deadlines

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Job Specification:

Key Performance Areas:

Health, Safety and Environment

• Adhere to, and ensure compliance by subordinates to the company safety policies and procedures
• Assist with obtainment and maintenance of relevant health, safety and environmental management system standards
• Ensure equipment compliance with relevant safety regulations, including the General Machinery and Driven Machinery Regulations (including specific appointment under GMR 2.7)
• Ensure facilities and infrastructure are conducive to employee health and wellness

Food Safety

• Adhere to, and ensure compliance by subordinates to FSSC 22000, AIB and ISO principles
• To ensure site infrastructure and equipment are installed and maintained in such a manner that Food Safety is not compromised.
• Ensure standard of utilities (water and compressed air) in respective area of responsibility, is in line with Food Safety Standards
• Manage all requirements related to CCP and OPRP equipment (calibration, validation, maintenance, etc.)
• Ensure that direct reports are trained on, and comply to Maintenance for Food Safety Procedures

Plant Availability and reliability

• Manage all relevant maintenance activities for area of responsibility
• Assist with high level breakdowns
• Analyse breakdowns and provide recommendations to reduce downtime for area of responsibility
• Ensure factory efficiency demands are met as per business targets
• Ensure availability and reliability of equipment for area of responsibility
• Provide expert advice in area of responsibility
• Assist with the development and maintaining a problem-solving culture within the department (direct reports) through facilitating and sustaining root cause analysis practices
• Implementation of maintenance strategies
• Identify opportunities for continuous improvement
• Manage job card process including monitoring, allocation, close-out and backlog for area of responsibility
• Ensure the artisans execute maintenance activities as per CMMS (Asset care system) schedules. This includes preventative, pro-active and breakdown schedules and procedures and auditing of work performed with the maintenance planner
• Asset care structure with schedules in place, up to date and relevant on all equipment in area of responsibility
• Manage stock requirements (critical spares, slow-moving, redundant) for equipment in area of responsibility
• Assist with reviewing OEM recommended spares and identification and classification of critical spares
• Participate in scoping and procurement of new plant equipment to ensure adherence to site Engineering standards
• Provide input for the upkeep of the site Engineering standards specification document
• Manage workshop housekeeping, GMP and environmental compliance and related activities to ensure adherence to relevant standards
• Input into development and coordination of annual maintenance plan and communication with all relevant stakeholders, with main focus on execution of plan
• Facilitation of relationships with original equipment manufacturers contractors and suppliers
• Management and planning of new installations, upgrades and modifications to the existing plant in a safe and effective manner.

Systems and reporting

• Manage and update the Computerised Maintenance Management System, ensuring the reliability and integrity of information
• Report on asset care schedule compliance, artisan utilisation, employee management control
• Ensure compliance to all relevant procedures
• Raising, and closing out of NCR’s in connection with equipment-related food safety incidents

Budget

• Control and manage respective cost centres
• Ensure monthly spending of the allocated responsible cost centre is within the budget amount.

Projects

• Assist with commissioning and handover of projects
• Assist with identifying areas of improvement (continuous improvement projects)
• Planning and execution of large maintenance projects

Management

• Ensuring appropriate resources for departmental requirements
• Assist with updating and implementation of skills matrix as well as coordination of training
• Plan and manage engineering tasks, allocate resources to activities, control labour scheduling, overtime and cost control for area of responsibility
• General management of area of responsibility
• Planning, scheduling, monitoring and evaluating of artisan tasks according to the CMMS (Asset care system)
• Manage labour allocation and time in accordance with Basic Conditions of Employment and Labour Relations Act

Minimum Requirements:

Experience:                                                                   

• Must have at least 5 years’ experience gained in a similar role as a Mechanical Foreman or -Supervisor within in a FMCG/Manufacturing environment
• Working knowledge on Packing Machines - Work with food processing equipment, VFFS packaging machinery, conveyors, Multi-head weighers, Bosch Flow and roll wrap machines, CAMA Case packing, Cermex, Cam, Klik-klok, robotic palletisers and general factory equipment experience will be advantageous
• CMMS (Computerised Maintenance Management System) knowledge (Shopware or similar)

Qualifications:

• Grade 12 / Matric
• Trade tested in Electrical or Mechanical through a recognised institution
• N6 or National Diploma in Electrical/Mechanical Engineering or equivalent qualification advantageous

Additional Requirements:

• Must be prepared to work shifts, and overtime and be on stand-by duty
• IT literate and a comprehensive understanding of Windows-based programmes including Word, Excel and Outlook is essential, with a certain level of MS Projects knowledge also required
• TPM (Total Productive Maintenance) and RCM (Reliability Centred Maintenance) Occupational Health and Safety and Food Safety Regulations (FSSC 22000, AIB and ISO) QMS, HACCP and GMP’s
• Understand the methodology and benefits of preventative and pro-active maintenance

Competencies:

• Leading & Supervising
• Applying Expertise & Technology
• Analysing
• Planning & Organising
• Following Instructions & Procedures
• Working with people

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Main Purpose:

• To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets. 

Line Manager: Store Manager 

Job Specification:

Key Performance Areas:

Cash control

• Perform cash desk function
• Cash control and banking processes are followed daily
• 0 cash variances maintained
• Manual transactions accurately recorded 

Stock Control

• Stock management processes are followed daily
• Customer orders are followed up
• Weekly stock counts are conducted accurately
• Store room department in good condition
• Shoe pairing exercise is completed weekly 

Customer Service

• Provide excellent customer service
• Internal & external customer relationship building
• Maintain good customer relationships
• Product knowledge

Minimum Requirements:

Experience:                                                                                       

• Minimum 1 years’ retail experience 

Qualifications:

• Complete Matric/Grade 12 

Additional Requirements:

• Retail administration disciplines
• Stock & cash management
• Product knowledge
• Sales knowledge and selling skills
• Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
• Numerical ability 

Competencies:

• Minimising Risk
• Meeting Deadlines
• Planning & Organising
• Thinking Analytically
• Building Relationships
• Attention to Detail
• Understanding Others
• Influencing Others