Current Vacancies at Assupol

Duties & Responsibilities:

Contribute to the efficient and effective functioning of Compliance Function

• Assist in ensuring that Assupol Group of companies is in compliance with applicable law, industry and regulatory body requirements with specific reference to AML/CFT legislation and FIC requirements.
• Assist in managing AML/CFT projects as they become necessary.
  • Have ability to conduct and/or manage Anti-Money Laundering assignments, including ability to conduct compliance reviews and identify areas for improvement / non-compliance with relevant legislation.
  • Advise business on Anti-Money Laundering Solutions and provide technical input into Anti-Money Laundering solutions.
  • Assist business with verification of new and existing clients to ensure compliance with AML/CFT legislation.
• Developing Thought Leadership in AML and related themes.
• Draft or review the accountable institution’s FICA RMCP on a regular basis as and when it becomes necessary to do so.
• Promote prevention of legal and regulatory risk in the company (TCF).
• Maintain efficient and effective operations in Compliance.
• Validate that policies and procedures with regards to AML/CFT Compliance are being adhered to. (TCF)
• Conduct regulatory Training
• Assist with any compliance projects as may be required from time to time.
• Monitor the regulatory platforms and changes to legislations:
• Provide an impact Assessment
• Identify business impact
• Conduct workshops and unpack the impact thereto
• Get business comments where needed and respond to the regulator.
• Responsible for regulatory reporting
• Provide business with advise where needed.

Attend to regulatory and client complaints (TCF)

• Assist with investigation of regulatory and client’s complaints (FIC cases)

Responsible for Compliance Monitoring and Reporting

• Monitor AML/CFT compliance risk, policies and procedures at Head Office and branches of Assupol Group.
• Complete monitoring reports where required.
• Provide overall compliance assistance, guidance and advice to Assupol Group of Companies.
• Contribute to the development of compliance risk management plans.
• Contribute to the completion of compliance reporting (internal and regulatory).

Provide Training and Awareness on Compliance Matters

• Create awareness in Assupol Group of Companies with AML/CFT law requirements (TCF)
• Train business departments on AML/CFT as well as other regulations as they become necessary
• Inform employees about relevant compliance matters.
• Develop, educate and enabling healthy and business orientated compliance culture

Requirements

Formal Education

• LLB or B-tech (Auditing)
• Bachelor’s degree or equivalent
• Compliance Certificate (Advantage)

Experience

• General compliance/risk experience in a compliance role of three to five years required
• 2-3 years’ specific AML.CFT compliance monitoring experience.
• CISA membership compulsory

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Description

Render client services

• Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
• Update client personal details and AIMS notes
• Provide correct and accurate advice to clients on products and services (TCF)
• Inform clients and update changes to their policy (TCF)
• Liaise with relevant departments to gather information to resolve clients’ queries
• Maintain required business retention rate
• Handle all complaints and enquiries
• Escalate complaints to Office Manager and Complaints Handling Officer
• Follow complaints procedure
• Handle all incoming calls and walk-in clients

Administrate Claims

• Verify claims documents as per standard procedure
• Assist clients with the completion of claim forms
• Submit all claims received to Head office
• Submit any outstanding documentation as per Head Office request
• Keep claims register up to date

Advise clients on cancelations

• Advise the client of the process and disadvantages of cancelation
• Retain the policy by proposing different options (loan, partial surrender paid up)
• Inform relevant Sales Manager of the intended cancelation for retention
• As per clients request follow the standard cancelation procedure

Administrate demutualization process

• Capture client information
• Inform clients of status of their shares
• Update clients information on Aims systems
• Register and forward to Head office

Office Administration

• Manage mail and fax
• Prepare statistical reports
• Communicate with office manage with regards to office logistics

Documentation and filing procedures

• Keep record systems up to date
• File and keep documentation for a period as required by the legislation

Process and administrate application forms

• Check and validate application forms for quality control
• Follow the capturing procedure
• Send incomplete applications back to Office Managers
• Process application form on system
• Follow up on outstanding documentation with Office Manager
• Liaise with New Business department on outstanding and provide feedback to Office Managers
• Email scanned successful application forms to New business department
• Capture a minimum of required policies per day

Send captured application forms to Head Office for archiving

• Register successful applications
• Send the original application form for tick off process
• Follow up on all outstanding requirements from tick off

Requirements

FORMAL EDUCATION

• Matric

TECHNICAL/ LEGAL CERTIFICATION

• Recognized Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)

EXPERIENCE

• 2 Years’ Experience in the Insurance Industry;
• 1 Year Client Services
• 1 years’ experience in data capturing
• 1 Years’ experience in: Category A, B, C and retail pension benefits (Advantage)

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Description

• To provide professional first line support to clients and sales support

Render client services 

•  Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
•  Update client personal details and AIMS notes
•  Provide correct and accurate advice to clients on products and services (TCF)
•  Inform clients and update changes to their policy (TCF)
•  Liaise with relevant departments to gather information to resolve clients’ queries
•  Maintain required business retention rate
•  Handle all complaints and enquiries 
•  Escalate complaints to Office Manager and Complaints Handling Officer 
•  Follow complaints procedure 
•  Handle all incoming calls and walk-in clients 

Administrate Claims 

•  Verify claims documents as per standard procedure 
•  Assist clients with the completion of claim forms
•  Submit  all claims received to Head office 
•  Submit any outstanding documentation as per Head Office request  
•  Keep claims register up to date 

Advise clients on cancelations 

•  Advise the client of the process and disadvantages of cancelation 
•  Retain the policy by proposing different options (loan, partial surrender paid up)
•  Inform relevant Sales Manager of the intended cancelation for retention
•  As per clients request follow the standard cancelation procedure 

Administrate demutualization process

•  Capture client information  
•  Inform clients of status of their shares 
•  Update clients information on Aims systems 
•  Register and forward to Head office 

Office Administration

•  Manage mail and fax 
•  Prepare statistical reports
•  Assist with data capturing when required 
•  Encourage clients to complete the survey 

Fit and Proper Requirements

•  Adhere and comply to FSB board notice in terms of FAIS

Documentation and filing procedures

•  Keep record systems up to date 
•  File and keep documentation for a period as required by the legislation

Requirements
FORMAL EDUCATION

•  Matric

 TECHNICAL/LEGAL CERTIFICATION

•  Recognised Qualification as per the FSCA (Advantage)
•  RE 5
•  Registration as an Employee Representative (FSCA)
•  CPD
•  COB (Depending on DOFA)

 EXPERIENCE   

•  2 Years’ Experience in the Insurance Industry; 
•  1 Year Client Services
•  1 Years’ experience in: Category A, B, C and retail benefits (Advantage)

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Description
Development, Review and Implementation of the Prospecting and Business Development Strategy of Incub8 with Assupol. 

Prospecting and Business Development Strategy development and implementation

•  Development of a 5-year Prospecting and Business Development Strategy in line with the Company Strategic Objectives and Roadmap, that addresses.
• Strategies aimed at growing the market share of existing Prospecting and Business Development Outputs,
• Strategies aimed at addressing identified opportunities emanating from market and competitor research,
• Strategies aimed at addressing threats to the organisation that emanate from the macro-economic environment as well as competitor strategies,
• Performance expectations of the set Strategy in line with the Strategic Targets of the Organisation;
•  Implementation of the 5-Year Prospecting and Business Development Strategy throughout the Company with clear measurable KPIs that address the Company’s Strategic Objectives and Roadmap;
•  Performance of a periodic review on the performance against strategic objectives and identified KPIs;
•  Performance of an annual review of the 5-year Prospecting and Business Development Strategy;
•  Review and report on the strategic performance of the department at relevant Committees and Forums.

Oversee the Prospecting and Business Development Operations (Including Prospecting and Business Development Budget Targets)

•  Setting of Prospecting and Business Development expectations of the Company including setting out initiatives aimed at achieving desired expectations;
•  Setting of Diversification Targets of the Company addressing the targeted clientele of the Company; 
•  Setting of Digital enablement targets of the Company including that of Cell Captive Businesses;
•  Setting of qualitative objectives of the prospecting and business development operations of the Company and of Cell Captives, that address
• Client Experience enhancement at point of sale
• Client retention initiatives
• Cross-selling and up-selling objectives (with targets)
• Embedding of the practice building culture within all distribution channels
• Skills transfer initiatives for Cell Captive owners in line with the strategic objectives of the Company;
•  Direct the development and implementation of Growth Prospecting and Business Development initiatives of the Company;
•  Direct, manage and oversee all activities relating to the Independent Business Consultants of the Company;
•  Direct, manage and oversee all activities relating to intra-Group Prospecting and Business Development operations of the Company i.e. Key Account Management etc.;
•  Review and report on the performance of the prospecting and sales operations at relevant Committees and Forums.

Compile and Oversee the budget and resource allocation of the Prospecting and Sales Department

•  Oversee the overall budget compilation process of the Prospecting and Business Development Department;
•  Oversee the overall resource allocation process of the Prospecting and Business Development Department;
•  Oversee and ensure that all Budget and Resource allocations are performed in line with the approved expense management parameters;
•  Compilation and management of the Executive Head: Business Development Office budget in line with the approved expense management parameters; and
•  Review and report on the budget and resource allocation performance of the Prospecting and Business Development department at relevant Committees and Forums.

Management of the Departments Governance, Audit, Risk and Compliance processes and requirements

•  Serve as Chairperson of all Prospecting and Executive Head: Business Development Committees, unless delegated;
•  Collaborate with external Departments, including outsourced functions, to ensure that the Governance, Audit, Risk and Compliance posture of the Department, including Cell Captives, is sound;
•  Co-ordinate all External and Internal Audit processes within the Department, including Cell Captives, and manage the implementation of all management actions;
•  Oversee the review of the Departments Risk Register and Key Risk Indicators, including Cell Captives, and oversee the implementation of all management actions;
•  Ensure Departments, including Cell Captives, compliance with all Regulatory requirements pertaining to distribution, including Cell Captive Businesses;
•  Overseeing the overall market conduct of the Department, including Cell Captive Businesses, and take corrective action (where required); and
•  Review and report on Departments performance, including Cell Captives, to ensure that the Governance, Audit, Risk and Compliance posture of the prospecting and sales department at relevant Committees and Forums.

Development and Management of Key Stakeholder Relationships

•  Development of a Stakeholder relationship plan relevant to the Prospecting and Business Development Department in line with the Overall Stakeholder relationship strategy;
•  Implementation of the Stakeholder plan of the Department;
•  Management of key stakeholder relationships relevant to the Department;
•  Review and report on the Stakeholder management performance of the prospecting and sales department at relevant Committees and Forums.

Reporting obligations

•  Monthly reporting to the Incub8 with Assupol Executive Committee;
•  Monthly reporting to the Assupol Holdings Executive Committee (where invited);
•  Quarterly reporting to Incub8 with Assupol Board;
•  Quarterly reporting to the Assupol Investment Holdings Board (where invited)
•  Quarterly reporting to the Assupol Holdings Board Committees (where invited)
•  Quarterly reporting to the Assupol Holdings Board (where invited)

Requirements
FORMAL EDUCATION

•  Relevant Degree

TECHNICAL/LEGAL CERTIFICATION

•  RE 5 
•  RE 1

EXPERIENCE   

•  10 years in Long-term Insurance sales
•  8 years in Sales Management (Long term)