Current Vacancies at Absa Group Limited (Absa)

Job Description:

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education:

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Description:

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions 
• Data and Systems Management: To produce and analyse relevant management information and insights management 
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to 
• Customer Management: Investigate and resolve all escalated customer complaints 

Education;

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description:

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education;

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description:

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management:

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control:

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning

Background & Experience Required;

• 3years + experience required
• Compliance Industry Experience – Beneficial
• Audit – HighBond Knowledge / Moderate Experience - Beneficial
• Database knowledge (Oracle or Postgres) - beneficial

Must-have Skills (Mandatory Skills);

• AWS Knowledge (must have)
• Basic understanding of Windows Server Management
• Experience in analysis – unpacking requirements
• Support experience i.e. investigating and resolving issues
• Ops Support
• JIRA knowledge
• ACL scripting and SQL 

Education;

• Bachelor's Degree: Information Technology

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Job Description;

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education;

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Overall Job Purpose:

• Provide specialist underwriting expertise, support and guidance to address operational issues in the business
• Continuously identify and give input on ways to improve operations in the business
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Administration: Ensure the effective fulfilment of all required administrative duties, including tracking and reporting
• Work closely with the Head of Corporate Insurance and senior managers in the team to administer Group Corporate Insurance policies
• Building and embedding a suitable framework for the administration of Group insurance policies and claims management across Africa, US, UK and Prague.
• Ensure effective purchase strategy and execution for annual Group corporate insurance renewals.
• Be involved in the placement and claims administration to ensure timely recoveries.
• Development of the risk governance framework, policies and procedures within Absa for Insurance Risk.

Key Accountabilities;

Accountability; Stakeholder Management (30%)

• Establish effective working relationship/information flow with key stakeholders, across the insurance industry and within the various Businesses and Functions
• Leverage established relationships with key stakeholders for effective claims resolution
• Continuously identifying opportunities to improve process efficiency within the team
• Act as an initial point of entry for queries from stakeholders and attend to queries in an effective and timely manner.
• Take personal accountability for resolving issues and queries in a professional and timely manner
• Contribute to the building of an insurance risk culture within the business
• Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements

Accountability; Insurance Risk  Management (30%)

• Implement appropriate and robust claims management framework
• Accountable for the annual review of the Group Insurance policies and standards              
• Design, develop and maintain insurance process flow documents in line with Group policy requirements.
• Full accountability of any projects related matters pertaining to the Group Corporate Insurance function
• Conduct research on the best insurance purchasing methodologies and practice
• Develop, draft and communicate relevant insurance guidance documents and facilitate training of the process with business when claim are logged
• Enhance systems to facilitate the annual stress and scenario testing of all risk types.
• Manage compliance of all local insurance regulations.
• Keep abreast of insurance regulations in countries where the bank has presence and ensure that the Group complies with the relevant regulation      
• Proactively manage an effective control environment
• Assist and facilitate internal and conformance audits
• Maintain and log of including audit issue/findings and proactively prepare the internal audit closure document for review by management prior to submission.
•  Establish good relationships with the broader Group risk and corporate functions to ensure that the Group’s risks are disclosed to underwriters
• Collate data and perform Key Risk Scenarios for Insurance Risk
• Drive a culture of proactive compliance in the function and tracking the team’s deliverables against priorities set.

Accountability: Reporting (40%)

• Own and support the Head of Corporate Insurance in terms of all governance and reporting related matters of the function.
• Liaising and collaborating with various stakeholders to ensure that the Governance and Reporting matters are fully addressed
• Represent the Corporate Insurance function to various Finance and Risk committees
• Collaborate with Group Corporate Insurance committee members to determine relevant discussion topics and escalation to various committees
• Prepare and distribute meeting materials, including agendas, reports, presentations and supporting documents in a timely manner before meetings as set out in the terms of reference.
• Ensure the accuracy of information provided to committee members
• Assist the Head of the function and senior managers in elevating the function’s profile to various stakeholders within the bank
• Prepare, collate appropriate, accurate and reliable MI to assist in the effective management of Group Corporate Insurance portfolio
• Maintain management risk templates and reporting tool formats for the team
• Track and report on claims resolution
• Prepare and maintain a specific Insurance Risk dashboard monthly.

Education and Experience Required;

• B (Hons) Degree in Insurance & Risk Management, Risk, Accounting,  Financial Management or Banking
• Minimum of eight to ten (8-10) years’ experience as an Insurance or Risk Management professional, Risk Manager, Claims or Insurance Manager
• Minimum of 8-10 years’ experience in the Insurance Industry
• An Associate or Fellowship of the Insurance Institute of South Africa will be advantageous

Knowledge & Skills- below serves as examples;

• Detailed understanding of insurance markets and business processes, environment, contract terms, waivers, releases, risk controls and checks and ability to act with assistance in relation to overseas equivalents.
• Knowledge of financial institutions and their key risk exposures.
• Good technical understanding of key insurance concepts and their application
• Awareness of Basel III or IV and its implications for operational risk/insurance mitigation.
• Detailed knowledge of the main classes of corporate insurances including underwriting criteria, and insurance policy structures, definitions, policy wordings and exclusion.
• Relationship management skills both in relation to key internal stakeholders, brokers and insurers.
• Good interpersonal skills, able to gain agreement of internal customers to program requirements and risk controls.
• Good negotiating skills in insurance contracts.
• High standard of communication skills, oral and written.
• Proven investigative and analytical skills including problem solving and innovation.
• Good ability to absorb information from wide range of sources internal or external to the group and evaluate and use it in Absa risk context

Additional Requirements - below serves as examples;

• Graduate level calibre with proven experience within a business environment.
• Proven competency in use of MS Office applications, specifically Word, Excel and PowerPoint.

Education;

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description;

Analysis (including Business Case);

• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context);

• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual);

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People;

• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team
• Must have Postilion Skills and experience with TermApp ISO and general POS device knowledge

Education;

• Bachelor's Degree: Information Technology

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Job Description:

Accountability: Service Delivery Management

• Leverage deep technical expertise and cross domain knowledge to accurately map IT services for assigned technology product & service areas This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks & costs across the IT infrastructure environment (internally & externally provided).
• Work with a range of stakeholders to define service parameters and standards
• Collaborate with technical teams to effectively document & store service maps & associated service parameters including all architecture & infrastructure models, service standards and parameters, capacity & capability requirements etc.
• Continuously revise & update service catalogues & parameters to reflect ‘current state’ of the area aligned to change & release planning processes for the business area
• Leverage deep technical (technology & ITSM) knowledge & expertise & proactively assess the overall service health of the area (regularly)
• Leverage these regular health assessments to proactively identify & prevent service availability, stability & overall performance risk for assigned products and services
• Facilitate start of day health checks with relevant technical teams including chairing of daily production meetings
• Conduct ongoing service reviews against defined standards and parameters
• Continuously monitor service performance and identify risk (ahead of major events & incidents)
• Consolidate health assessment & specific service review information & translate this into impactful & relevant business insights to guide continuous improvements in technical product and service development (run & change) and associated changes & releases
• Drive service improvement & SLA achievement across the business area (influence stakeholders for optimal service delivery)
• Drive service resilience objectives across the business area & show significant improvements in resilience through effective capability & awareness building within and across technology product & service teams
• Assume one stop shop accountability for the accuracy of all Service Information Management Systems (e.g. Stability and Resilience, etc.)
• Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)Work with agile & waterfall teams to assess capacity & capability requirements to deliver optimal service performance & ensure any gaps identified are closed
• Leverage deep technical expertise & cross domain knowledge to contribute to the development of Group ITSM standards and processes
• Leverage deep technical expertise and cross domain knowledge to positively contribute to the definition of SLA’s for the assigned business area

Accountability: Change & Release (Operational Readiness)

• Work collaboratively with operational readiness and technology teams to define / predict potential change & release impact across the business (own services & dependent / interdependent services)
• Coordinate the development of consolidated change & release plans for defined area (no surprises!!)
• Work collaboratively with and embedded as part of agile teams & waterfall project teams to effectively plan changes & releases (all resourcing, timing / scheduling etc., performance metrics & parameters etc.)
• Define service parameters and changes aligned to changes & releases planned and communicate these across dependent / interdependent groups of users

Accountability: Incident Management

• Cascade & embed all incident management processes & practices in the assigned business area
• Work embedded across squads to lead incident & event management resolution
• Ensure all events are appropriately recorded and managed to conclusion (aligned to Group Incident / Event Management Standards and practices)
• Leverage event management insights & translate lessons learnt across all relevant stakeholder groups (no repeat incidents!!)
• Ensure the accuracy of event management data & event status on the CMDB & ensure event management data is relevant, usable & beneficial to the organisation (speak the language of the business)
• Work collaboratively with the Group Resilience teams to positively contribute to the continuous improvement of event management processes and practices
• Promote incident prevention & repeat incident prevention through proactive service reviews, relevant business insights and capability building routines & processes
• Achieve all incident / event management targets and standards (e.g. quality of resolution, time to resolution, cost impact, customer impact etc.)

Accountability: Finance, Risk & Governance;

• Understand the service cost relationship and drive continuous service delivery improvement for maximum customer & business impact
• Ensure business area alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR, all end to end Service Management Activity – SLA, OLA, DR, MIM, etc.)
• Ensure business area compliance to all regulatory requirements
• Execute all risk related activity e.g. audits, compliance & ensure audit compliance & corrective post audit action & resolution across teams & hold one stop shop accountability for all unresolved risk (including prevention)
• Lead reporting & remediation on all non-compliant activity across the a technical product / service area – on time & quality & in alignment with Group & Regulatory standards
• Ensure business alignment to relevant industry standards e.g. ITIL
• Maintain effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices

Accountability: People

• Coach & mentor technology & service management teams on various areas of expertise (technical landscape / service management)
• Conduct peer reviews, & problem solving within and across the broader team as required
• Provide technical subject matter expertise and support in the attraction and recruitment of Service Management resources
• Participate as a subject matter expert in the development & development planning of the broader Service Delivery team as required
• Support the people change teams & or Group Service Engineering teams in the design of adoption processes, training material etc.
• Support Group Wide capability building processes

Education;

• Bachelor's Degree: Information Technology

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Job Description;

Monthly reporting and month end packs;

• Prepare the system for monthly flash capturing by various business units
• Provide input for monthly flash reporting, by analysing results against expectations and investigating unusual items
• Consolidation of monthly flash and commentary from various business units
• Prepare monthly packs detailing performance against prior year and benchmarks such as STP Budget and RAF and/or Outlooks, and recommending corrective actions
• Provide timeous and accurate analysis on monthly, quarterly, half yearly and annual performance
• Provide management with meaningful analyses of results to enable decision making
•  Prepare half yearly and annual competitor analyses

Financial Planning and Budgeting;

• Provide analysis and input on financial planning and budgeting
• Prepare periodic forecast/outlooks, formal RAF as well as STP and capture into the system

Education and Experience Required;

• CA (SA) / CIMA
• 1 – 5 years post qualification banking experience

Knowledge & Skills:

• Strong financial reporting skills
• Problem solving and efficiency improving
• Client service drive
• Strong product knowledge
• Strong communication skills
• Analytical and detailed focused

Competencies:  

• Personal & Interpersonal Skills
• Business Skills
• Technical Knowledge
• Commercial Effectiveness
• Control Environment

Education;

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)