Current Roles at Standard Bank Group

JOB DESCRIPTION

• To route and allocate (onboard) all customer communication received (via chat and email) to the appropriate areas for resolution in alignment with customer experience requirements. Accurately and timeously assess suspicious and unusual transactions on accounts and cards reported via chat/emails and take prompt remedial action to prevent risk/loss to the Bank or customer. Maintain a customer centric focus by addressing the needs of customers and business units.

QUALIFICATIONS

• Matric
• Diploma

ADDITIONAL INFORMATION

• Conduct analysis using learnt and intuitive knowledge, tools, systems, processes, and any other relevant platforms to determine the output and decision of the matter
• Determine customer requirements by engaging with the customers using relevant communication mediums (e.g., email, chat) to deliver a consistent service suitable to meet the needs of the customer in line with the laid down communication procedures
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions by ensuring self development through compliance courses and trainings to mitigate risk to the Bank

go to method of application »

JOB DESCRIPTION

• To provide a routine risk prevention and administration function for several branches in order to ensure operational effectiveness.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric
• NQF Level 5 Qualification

Experience

• 3 - 4 years Exposure and solid understanding of Branch processes and procedures.

ADDITIONAL INFORMATION

Behavioural Competencies

• Managing Tasks
• Interpreting Data
• Providing Insights
• Meeting Timescales
• Developing Expertise

Technical Competencies

• Coaching and Mentoring
• Financial Industry Regulatory Framework
• Fraud Detection and Management
• Remedial Action Development
• Risk Identification

go to method of application »

JOB DESCRIPTION

• Assist in applying data mining techniques and conduct statistical analysis to large, structured and unstructured data sets to understand and analyse phenomena. Model business problems, discovering insights and opportunities through statistical, algorithmic, machine learning and visualisation techniques, working closely with clients, data and technology teams to turn data into critical information used to make sound business decisions.

QUALIFICATIONS

• First Degree in Information Studies or Information Technology

Experience Required

• 3-4 years experience in working with unstructured data (e.g. Streams, images) Understanding of data flows, data architecture, ETL and processing of structured and unstructured data. Using data mining to discover new patterns from large datasets. Implement standard and proprietary algorithms for handling and processing data. Experience with common data science toolkits, such as SAS, R, SPSS, etc. Experience with data visualisation tools, such as Power BI, Tableau, etc.
• 3-4 years proven development experience in software and software engineering. Understanding of financial services data processes, systems, and products. Experience in technical business intelligence. Knowledge of IT infrastructure and data principles. Project management experience. Experience in building models (credit scoring, propensity models, churn, etc.)

ADDITIONAL INFORMATION

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Details
• Examining Information

Technical Competencies:

• Data Analysis
• Data Integrity
• Database Administration
• Knowledge Classification
• Research & Information Gathering

go to method of application »

JOB DESCRIPTION

• To monitor, maintain and enhance Standard Bank's EMV Capabilities within the Card & Payments Technology & Operations Ecosystem as governed and regulated by EMVCO (Visa, MasterCard, Discover, Amex, JCB and UnionPay). To provide specialist guidance across both EMV Acquiring and EMV Issuing disciplines on card and terminal product development, test tool development and maintenance, Level 3 type approval, Change Notification Statements and UAT Deployment.

QUALIFICATIONS

Minimum Qualifications

• Information Technology degree

Minimum Experience

• 5-7 years Card, Payments and EMV experience. This would include specific experience with regards to testing and certification in order to ensure compliance .
• Practical understanding of the conversion of magstripe to chip technology in the card industry.
• Experience of VISA, MasterCard, AMEX, Diners and Union Pay International card transaction processing rules.
• Good understanding about Card & Payments Security Standards & Processes.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Managing Tasks
• Meeting Timescales
• Producing Output

Technical Competencies:

• Business Process Design
• Emerging Technology Monitoring
• Information Technology Architecture
• IT Risk Management
• Systems Design
• Technology Mastery

go to method of application »

JOB DESCRIPTION

• Responsible for ensuring that the ALM reporting production cycle, which includes Liquidity, Interest Rate Risk of the Banking Book (IRRBB) and Funds transfer Pricing reporting, is completed in an accurate and timely fashion. This entails managing the delivery, reconciliation and validity of all inputs into the current Quantitative Risk Management (QRM) liquidity and pricing models.
• Provide QRM system specific guidance and support to the Liquidity and Interest Rate risk in the Banking book teams. This includes maintenance and configuration of the existing QRM Framework. Assist the QRM project team where required and assume the responsibility for the delivery of tasks or milestones agreed to on the Project plan.

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: Bachelor's Degree
Field of Study: Finance, Mathematics or Econometrics Studies

Experience Required

• 3-4 years Risk Management
• 3-4 years QRM and/or Treasury
• Balance sheet understanding
• Proficient in Microsoft Office applications
• Proficient in SQL
• Working knowledge of OLAP
• Understanding of the Risk basics
• Comprehensive knowledge of treasury products and good general knowledge of retail, corporate and capital markets products
• Appreciation of finance and risk issues

ADDITIONAL INFORMATION

Behavioural Competencies:

• Developing Practical Approaches
• Team Working
• Checking Details
• Generating Ideas
• Interpreting Data
• Attention to Detail

Technical Competencies:

• Liquidity Management
• Transfer pricing
• Knowledge of Banking & Financial Services business
• Statistical and Mathematical Analysis

go to method of application »

JOB DESCRIPTION

• To contribute to and implement the Credit Rehabilitation and Recoveries strategy in alignment with Standard Bank Group's (SBG) overall strategy. To manage and coordinate the Home Loans Legal portfolio through profiling, reviewing, investigating, reporting matters and escalating high risk defenses and allegations, to ensure that all identified risk in the legal and collecting process are efficiently and effectively handled.

QUALIFICATIONS

• Completed Matric
• Higher Certificate Legal
• Legal Diploma

Experience

• 3 - 4 years extensive experience in a legal environment, financial institution and or Collection Department, actively engaged in profiling, investigation, reviewing and building reports on litigation matters. 

ADDITIONAL INFORMATION

Behavioral Competencies

• Articulating Information
• Checking Details
• Documenting Facts
• Examining Information
• Exploring Possibilities

Technical Competencies

• Business Acumen (Audit)
• Customer Understanding (Business Banking)
• Email Monitoring
• Product Knowledge (Business Banking)
• Promote Good Governance, Risk & Control

go to method of application »

JOB DESCRIPTION

• The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. 

QUALIFICATIONS

Qualifications

• Tertiary qualification 

Experience

• 1 to 3 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster)
• Analytics 
• Stakeholder Management 
• Experience of Quality Assurance and Service Monitoring 

ADDITIONAL INFORMATION

Behavioral Competencies

• Leadership and relationship management skills
• Must be able to demonstrate resilience and perseverance in dealing with business units 
• Able to handle pressure and conflict
• Persuasive and assertive
• Forward thinking, action orientated (results driven)

Technical Competencies

• Advance Excel Skills and Visio
• Aspect (UIP and WFM) technology understanding
• Aspect Scheduling and Forecasting

go to method of application »

JOB DESCRIPTION

• To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

QUALIFICATIONS

Bachelors Degree Information Studies/ Information Technology
Experience Required
Delivery Enablement
Technology

• 5-7 years experience gained in providing level 2 technical support to an area of the business. Knowledge  and understanding of the various disciplines within technology and how these relate to each other
• 5-7 years proven experience in application of service management processes and frameworks

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Checking Details
• Developing Strategies
• Documenting Facts
• Establishing Rapport

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management
• Service Management Processes
• Stakeholder Management (IT)
• Trouble Shooting