Consultant, Onboarding at Standard Bank Group

JOB DESCRIPTION

• To route and allocate (onboard) all customer communication received (via chat and email) to the appropriate areas for resolution in alignment with customer experience requirements. Accurately and timeously assess suspicious and unusual transactions on accounts and cards reported via chat/emails and take prompt remedial action to prevent risk/loss to the Bank or customer. Maintain a customer centric focus by addressing the needs of customers and business units.

QUALIFICATIONS

• Matric
• Diploma

ADDITIONAL INFORMATION

• Conduct analysis using learnt and intuitive knowledge, tools, systems, processes, and any other relevant platforms to determine the output and decision of the matter
• Determine customer requirements by engaging with the customers using relevant communication mediums (e.g., email, chat) to deliver a consistent service suitable to meet the needs of the customer in line with the laid down communication procedures
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions by ensuring self development through compliance courses and trainings to mitigate risk to the Bank