Available Jobs at Intercare Group South Africa

DUTIES & RESPONSIBILITIES

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
• Direct all customers to the appropriate location, services and Professional.
• Ensure patient confidentiality at all times according to POPIA.
• Ensure that the reception area is always neat and tidy.
• Refer all emergency cases to the nurse’s station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.
• Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

• Minimum qualification: Grade 12.
• Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
• Computer proficient.
• GoodX system experience will be advantageous.
• HPCSA registration as Dental Assistant

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CRITICAL OUTPUT

• Work within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Ensure the dental room is hygienically acceptable and that sterilization and infection control protocols are adhered to with regards to instruments and equipment.
• Assist dentist in all clinical procedures according to branch protocol.
• Coordinate laboratory work including but not limited to completion of lab slips, collection, returning and casting.
• Control availability of consumables and equipment in dental room as well as the monitoring the economical usage thereof.
• Engage and interrogate concerns brought to his/her attention in order to provide safe dental practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.

REQUIREMENTS

• Grade 12
• Completion of approved training course in dental assisting, or any equivalent combination of training and experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).
• Knowledge of the principles, practices, and procedures of general dentistry as applied to assisting a dentist in the treatment and care of patients.
• Advanced knowledge of dental terminology.
• Basic understanding of the functioning of dental healthcare environment.
• Good knowledge and application of infection control principles and sterilization techniques.
• Knowledge of treatment codes used in dentistry in doing quotations for advanced dentistry treatment procedures.
• Specialised dental procedures.
• GoodX experience will be advantageous
• Registered with HPCSA as Registered Dental Assistant.

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CRITICAL OUTPUTS

• Assisting the Medical Practitioner in the pre-screening, treatment and care of patients
• Assist Medical Reception in the prioritizing of medical emergencies.
• Actively maintain stock management processes.
• Maintain emergency trolley in accordance with company policies and procedures.
• Ensure effective maintenance of schedule 5 and higher drug register according to DoH regulations
• Ensure that the disposal of Medical waste and human tissue is in accordance to OHS Regulations.
• Assume responsibility for the opening and lock-up of the branch.
• Effectively attend to customer complaints and escalate to Practice Manager where applicable.

REQUIREMENTS

• Grade 12
• Minimum Qualification: Diploma/Degree in nursing leading to qualification as Registered Nurse 
• 2-3 years experience within a supervisory position advantageous
• Computer proficiency (MS Office) essential
• SANC Registration as Registered Nurse

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CRITICAL OUTPUTS

• Manage accuracy and integrity of data.
• Ensure sound Dental operational practices aligned with the Dental operating Model.
• Quality customer service aligned with Intercare’s vision, mission, and values.

REQUIREMENTS

• Grade 12.
• Completion of approved training course in Dental Assisting , or any equivalent combination of training and experience.
• Previous experience in a customer focused service environment.
• Computer proficiency (MS Office).
• Knowledge of the principles, practices, and procedures of general dentistry as applied to assisting a Dentist in the treatment and care of patients.
• Advanced knowledge of dental terminology.
• Basic understanding of the functioning of dental healthcare Environment.
• Knowledge of treatment codes used in dentistry in doing quotations for advanced dentistry treatment procedures.
• Specialised dental procedures with the main focus of aesthetic dentistry.
• Experience in billing procedures on GoodX.
• Registered or in the process of registering with HPCSA as Dental Assistant.

go to method of application »

DUTIES & RESPONSIBILITIES

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
• Direct all customers to the appropriate location, services and Professional.
• Ensure patient confidentiality at all times according to POPIA.
• Ensure that the reception area is always neat and tidy.
• Refer all emergency cases to the nurse’s station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.
• Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

• Minimum qualification: Grade 12.
• Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
• Computer proficient.
• GoodX system experience will be advantageous.
• Registered as a Dental Assistant with HPCSA