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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Key Duties and Responsibilities:
- Attend scheduled technical/ level training courses.
- To assist with the repair of vehicles in order to obtain practical experience under the supervision and instruction of a Technician.
- Prepare thoroughly for level tests in order to qualify within the maximum of 4 years.
- Assist with housekeeping; keeping tools and equipment clean and in good order, and work area clean.
- Follow workplace safety and conduct rules and protocols.
- Perform any other reasonable duties which may be required from time to time.
Qualifications and Experience
- Must have Grade 12 with Pure Maths and Physical Science passed at a minimum mark of 50%
- Valid, unendorsed driver’s license
- Must have a clear criminal record
- Mechanical insight and technical skills and experience will be advantage.
Skills and Personal Attributes
Knowledge and Skills Required:
- Competently able to operate manufacturer diagnostic equipment/ computer in order to access information.
- Physically fit for heavy work; able to physically complete the duties associated with the role.
- Enjoy working with your hands.
- Able to work in noisy environments.
- Have good eyesight and hand-eye coordination.
- Possess very strong problem solving/ trouble shooting and motor vehicle fault finding skills.
- Mental alertness
- Must have sound English communication and writing skills to accurately record findings and work conducted on job cards and access repair information in OEM bulletins and online systems.
- Meticulous and accurate
- A team player.
- Energetic and action orientated.
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Specific Role Responsibilities
Key Tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Experience Required:
- A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic technical understanding and background with the Similar brand/s is essential.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
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Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
go to method of application »
Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
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Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes.
- Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA.
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.
Skills and Personal Attributes
Minimum Requirements
- Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
- Customer service and sale management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the NCA, CRA, FAIS, FICA.
- Accredited by the FSP and mandated to perform NCA functions before (s13 mandate).
- Possess the relevant Continuous Professional Development points within the stipulated time-frames
- Drivers License.
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Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
- Please note that preference will be given to non equity candidates in line with the companies transformation goals
Specific Role Responsibilities
Qualifications and Experience
Skills and Personal Attributes
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Specific Role Responsibilities
- Specifications for these positions will be discussed if a candidate is invited for an interview.
Qualifications and Experience
Minimum requirement:
- Matric with higher grades in Maths and Science
- Valid driver’s license
Skills and Personal Attributes
Minimum requirement:
- Attention to detail
- Work under high pressure
- Multi-tasking ability
- Problem-solving skills
- Good communication skills
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The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Vehicle Sales Experience and Internet Sales Experience
- Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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The responsibilities of a Technician include the following tasks:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
- Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience
Minimum requirement:
- Qualified Vehicle Technician
- Valid driver’s license
- Isuzu Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Excellent vehicle diagnostic and fault-finding skills
- Work under high pressure
- Multi-tasking ability
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Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
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Job Outputs
- Posting payments from bank statements to Debtors Accounts.
- Responding to and resolving all debtors queries and issues.
- Requesting claim documents and remittance advice from debtors.
- Minimising debtor’s days outstanding.
- Calling debtors on their past due accounts and negotiating payoff deadlines or payment plans
- Handling questions or complaints
- Investigating and resolving discrepancies on debtors accounts
- Creating trust relationships with debtors when possible to avoid future issues
- Assist workshop manager with warranty claims and queries.
- Obtain supporting/back-up documentation.
- All relevant documentation to be prepared and scanned.
- Liaise and follow-up calls/emails to obtain documentation.
- Daily journal filing and general audit on paperwork.
- Adherence to ISO procedure at all times.
- Receive and allocate payments off the bank on a daily basis.
- Investigate & liaise with branches, customer care and the bank to resolve queries.
- Neat and accurate filing and record keeping.
- Adherence to QMS procedures at all times.
- Various duties at the discretion of management and as required within the department.
- Provide all round support to the finance team.
- Process warranties and maintain adequate claim records.
- Verify and review battery replacement warranties ensuring accuracy and validity.
- Fleet rental contract administration
- Preparing of monthly debit orders
- Follow up with branches regarding their debit orders.
Qualifications and Experience
Minimum Experience
- 5+ year’s admin experience in a credit control/finance environment.
Minimum Qualification
- NQF level 4 qualification (Grade 12 or equivalent)
Minimum Requirements
- Valid unendorsed driver’s license
- Computer literacy with high level of accuracy, especially in MS Office. MS Excel skills on an intermediate level.
- Knowledge of Autoline is preferable
Skills and Personal Attributes
Competencies
- Communication skills
- Administration skills
- Attention to detail
- Planning skills
- Organising skills
- Logic and sound judgment
- Time Management
- Proactive
- Team Player
- Ability to work under pressure
- Problem solving skills
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Specific Role Responsibilities
- Distribute workload
- Ensure that work is completed properly and on time
- Monitor all work
- Control staff timekeeping
- Assist Technicians
- Ensure a productive and efficient working environment
- Test drive vehicles
- Handle Customer complaints
- Ensure consistent high quality work for all services and repairs
- Assist with diagnosis regarding customer problems
- Analyse comebacks
- Supervise staff using motivation, assistance and discipline
- Attend to warranty claims
- Ensure good housekeeping
- Ensure that safety measures are instituted and followed
- Ensure healthy and safe working environment standards are adhered to by all staff
- Ensure that workshop policies and procedures are adhered to
- Assist Manager and replace Manager if he / she is not available
- Assist Control, reception and administration
- Prepare quotations
- Assist Service Advisors with reception processes
- Perform any other reasonable duties which may be required from time to time
Qualifications and Experience
- Must have a minimum of Grade 12
- Qualified Diesel Mechanic with relevant qualification
- Valid Code EC1/ EC Drivers Licence with PDP
- Technical Diagnostic Skills
- Toyota/Hino Experience
- Must have a valid driver’s license
- Must have a clear Criminal Record
Skills and Personal Attributes
- Must have Leadership and Time Management skills
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Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
- Skills and Personal Attributes
- Must have excellent verbal communication skill
- Customer and team orientation
- Proven track record of meeting regular monthly targets on budget and CE
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Specific Role Responsibilities
- To assist with the repair of vehicles under the instructions of a Technician
- Remove / replace parts / units from vehicles
- Jack up vehicles and place trestles
- Lubricate and change oils (under supervision) as per manual specification
- Remove and replace wheels
- Remove and fit air and oil filters
- Assist with all vehicle repairs
- Remove and fit batteries
- Clean parts and housekeeping
- Attend prescribed technical / level courses
- Perform any other reasonable duties which may be required from time to time
- Assist with housekeeping
- Keep tools and equipment clean and in good order
- Keep overalls clean and work area clean
- Follow Safety Rules
Qualifications and Experience
- Must have Grade 12 with Pure Math and Physical Science
- Preference will be given to candidates with a Motor Mechanic Trade qualification
- A valid Driver’s License will be an added advantage
- Must have a clear Criminal Record
Skills and Personal Attributes
- Technical skills will be advantage
- Good customer orientation and team player
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Specific Role Responsibilities
- Ensure that parts sales budget is achieved through marketing
- Maintain and increase market share within area of responsibility
- Retain existing customers by ensuring Customer Satisfaction
- Adhere to Company Discount Policy
- Communicate market opportunities to management and other departments
- Ensure all customer queries are dealt with efficiently and effectively
- Ensure all customers are introduced to new Policies and promotions
- Ensure regular and helpful contact with all customers and dealership staff
- Ensure all returned parts are properly documented and recorded
- Ensure Company assets in your care are kept in a good condition
- Cooperate with all staff to further the interests of the dealership
- Maintain regular communication with Parts Manager
- Ensure regular and helpful contact with all customers
- Ensure communication with dealership staff
- Attend to all meetings and training courses when required
- Ensure all customer issues are reported and resolved
- Ensure that all documentation is completed in time in a clear and accurate manner
- Ensure that all part exchange replacements and reconditioned items schemes are operated according to Company Policy
Qualifications and Experience
- Parts Counter Sales experience is essential.
- A minimum of Grade 12.
- Clear Credit Record
- Computer literacy is essential
Skills and Personal Attributes
- Must have good customer service
- Must have excellent verbal communication skill
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Specific Role Responsibilities
- Receive, unpack, check and bin all incoming stock
- Ensure that parts are free from damage and that the part number and label are correct before binning
- Ensure Admin department receives all relevant documentation with signatures
- Ensure accuracy of binning
- Ensure accuracy of picking
- Adhere to all safety and security Policies set out by the Company
Qualifications and Experience
- A minimum of Grade 12
- Area Warehouse knowledge experience will be an advantage
- Computer literacy is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
- Ability to operate under pressure and in a team environment
- Attention to details
- Clear Criminal Record
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Specific Role Responsibilities
- Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
- Ensure high standards of quality workmanship
- Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
- In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
- Ensure all workshop equipment is maintained as per requirements
- Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
- Establish adequate safety and security procedures to protect property and company personnel
- Ensure adequate maintenance of tools, equipment and other materials
- Maintain good liaison with all other departmental managers
- Resolving of customer complaints, as and when required
- Plan, initiate, promote sales campaigns and be able to cold call customer
- Ensure the most effective use of resources.
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar environment, of which at least 1 year in a leadership position.
Minimum Qualification
- Grade 12
- Marketing / Sales Qualification
Minimum Requirements
- Code 8 driver’s license
- Thorough understanding of Dealership Aftersales functions.
- MS Office with intermediate level Excel skills as minimum.
- Knowledge of the area’s most spoken languages an advantage.
Skills and Personal Attributes
Competencies:
- Good communication skills
- Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
- Numerical Reasoning
- Sound Judgement
- Query Resolution skills
- Conflict Management
- Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
- Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
- Problem-solving
- Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
- Problem-solving
- Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.
- Excellent sales and marketing skills.
- Customer and sales management.
- Negotiation skills
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Networking
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Specific Role Responsibilities
- Ensure that all deliveries and routes are followed as per instructions.
- Check all parts for damages and correct picking upon all deliveries.
- Capture the Proof of Delivery and return it safely.
- All parts transported must be secured and no in transit damages due to negligence.
- Adhere to all traffic regulations.
- All Return for credit collections must have the relevant paperwork.
- Assist iN the warehouse from time to time, as part of training.
- Timekeeping and time management to ensure all parts are delivered on time and vehicle retuned before close of business.
Qualifications and ExperienceMinimum Experience:
- 1-3 years relevant driving experience
Minimum Qualification:
Minimum Requirements:
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- Must be fully bilingual and able to communicate with customers effectively in English.
- Able to read a map.
Essential to Note:
- The successful candidate must be willing to work overtime/shifts/weekends when required.Skills and Personal AttributesCompetencies:
- Communication skills (comfortably conversant in English/ read & write)
- Good interpersonal skills to support excellent face-to-face customer relations.
- Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- A team player.
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Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English (read, write & speak)
- Interpersonal ability; working with people, relating to others and networking.
- Listening
- Delivering results
- Customer orientation
- Negotiation
- Persuading and Influencing
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms, social media and relevant technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurised environment.
- Initiative and problem solving abilities
Method of Application
Use the link(s) below to apply on company website.
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