Career Opportunities at Standard Bank Group

JOB DESCRIPTION

Shape and lead the strategic brand vision and positioning of the Standard Bank Group, to create a compelling, distinctive and competitively advantageous brand that connects with our targeted communities.  Direct and drive enterprise level brand activations, marketing campaigns and digital platforms to support the business to deliver on client outcomes and create sustainable value

QUALIFICATIONS

• Qualifications:  Honours degree in Marketing or related field
• Preferred Qualfications:  Masters degree in Marketing, Business Administration or related field

Experience:

• More than 10 years in Brand and Marketing Strategy:
• Strategic brand and marketing planning and execution for large corporates. Customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership.
• Industry and market knowledge with holistic business acumen. Experience in delivering exceptional services to key clients/ stakeholders and delivery within the Africa Regions.
• Brand management experience, preferably in the financial services sector.
• Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders. Leadership/ management experience working with individuals and teams from diverse cultures.
• Proven track record of delivery as well as to build and evolve the Brand & Marketing environment

ADDITIONAL INFORMATION

Behavioural Competencies: 

• Upholding Standards
• Empowering Others
• Making Decisions
• Exploring Possibilities
• Developing Strategy
• Technical Competencies:
• Brand Architecture and DNA
• The ability to understand how we are positioned and differentiated from competitors within the market to address clients, staff and stakeholder needs and insights, and why we are positioned as such. To plan and manage our architecture.

Building the Brand

• The ability to understand the concept of a brand, the role it plays in supporting business success, the principles of brand marketing, their role in contributing towards building the brand and what our brand stands for.

Data Driven Digital Marketing

• The ability to use data, collected on our clients and potential clients in order, to deliver personalised and contextually relevant messages in the right place and the right time.

Leveraging Events

• The ability to design and manage events to deliver against the marketing and communication objectives.

Managing Corporate Identity

• The ability to manage, monitor and correctly apply the corporate image guidelines in your area of responsibility.

Policy Development

• Understanding and application of the discipline of policy analysis, definition, writing and implementation.

Target Audience Engagement

• The ability to brief, manage the design of and implement effective target market engagement initiatives according to defined marketing or communication strategies and plans.

Trademark and Naming

• The understanding of the trademarks in the organisation and how these are managed and protected. The understanding of product naming conventions and how to apply these.

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JOB DESCRIPTION

Translate the Standard Bank brand strategy and collaborate with relevant Group Functions to orchestrate a compelling and sustainable internal brand value proposition.  Lead and direct the delivery Group-wide internal brand activations and experiences through impactful communications, events, brand asset management and merchandising.  Position brand experience thought leadership and guidance to Business Units (BU's) and countries to support the business to deliver on client and organisational outcomes.

QUALIFICATIONS

• Qualifications: Honours degree in Marketing or related field
• Preferred Qualification: Masters degree in Marketing or related field

Experience: 

• More than 10 years: Brand and Marketing Strategy
• Strong brand and marketing execution for large corporates. Brand management, events management and internal communications experience. Customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership.
• Industry and market knowledge with holistic business acumen. Experience in delivering exceptional services to key clients/ stakeholders and delivery within the Africa Regions.
• Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders. Leadership/ management experience working with individuals and teams from diverse cultures

ADDITIONAL INFORMATION

Behavioural Competencies:

• Directing people
• Developing Strategy
• Upholding Standards
• Team work
• Exploring Possibilities

Technical Competencies:

Client Journeys and Personas

• The ability to apply a methodology for understanding and mapping client journeys and knows when and how to develop and use personas. 

Creating Effective Branded Experiences

• The ability to use insights into consumer needs and expectations to develop multi-sensory brand experiences by client contact point.

Client Value Propositions

• The ability to help shape client value propositions through client insights, brand and business unit DNA frameworks and competitive differentiation understanding.

Leveraging Events

• The ability to design and manage events to deliver against the marketing and communication objectives.

Employee Brand Engagement

• The understanding of the role of the employee in representing our brand and the ability to leverage internal and external channels to drive employee engagement

Managing Corporate Identity

• The ability to manage, monitor and correctly apply the corporate image guidelines in your area of responsibility.

Policy Development

• Understanding and application of the discipline of policy analysis, definition, writing and implementation.

Target Audience Engagement

• The ability to brief, manage the design of and implement effective target market engagement initiatives according to defined marketing or communication strategies and plans.

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JOB DESCRIPTION

Shape and steer the corporate standing and reputation of the Standard Bank Group amongst targeted communities to reinforce business outcomes and enhance value creation.  Advise executive leadership and leverage strong networks to influence the desired external narrative in a deliberate and trusted manner

QUALIFICATIONS

Qualifications: Post Graduate Degree in Marketing or a related field

Preferred Qualification: Masters in Marketing or related degree

Experience:

• 7-10 Years: Reputation management and communication
• Strong reputation management experience for large corporates. External Communications, Public Relations, Media Relations and Crisis Management experience.
• Customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership.
• Industry and market knowledge with holistic business acumen. Experience in delivering exceptional services to key clients/ stakeholders and delivery within the Africa Regions.
• Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders.
• Leadership/ management experience working with individuals and teams from diverse cultures.

ADDITIONAL INFORMATION

Behavioural Competencies:

• Team working
• Making Decisions
• Developing Strategies
• Upholding Standards
• Empowering others

Technical Competencies:

Brand Reputation Management

• The ability to ensure that brand reputation is managed across segments, business units and geographies by aligning with the reputation framework, which includes architecture, iconography, positioning and corporate image.

Crises Communication

• The ability to establish the extent of the crisis, inform relevant stakeholders according to processes and protocols and explore all possible solutions to minimise negative impact on the business.

Environmental scanning

• The ability to monitor the external environment and conversations, as well as events within the group to allow a proactive approach to reputation management

Leadership to Stakeholder Engagement

• The ability to influence the perceptions of key stakeholders such as governments, interest groups and industry bodies and to position us as a responsible corporate citizen through various forms of stakeholder engagement

Writing and Editing

• The ability to write high-quality material that is accurate, comprehensible and grammatically correct.

Policy Development

• Understanding and application of the discipline of policy analysis, definition, writing and implementation.

Target Audience Engagement

• The ability to brief, manage the design of and implement effective target market engagement initiatives according to defined marketing or communication strategies and plans.

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JOB DESCRIPTION

To provide guidance and support to front line teams in order to enable them to deliver a localised capability of response in respect of attracting, servicing, living with and growing customers within allocated portfolio.

QUALIFICATIONS

Minimum Qualifications

• Degree in Business Commerce
• FAIS Aligned qualification

Experience

• 5 - 7 years experience in the design and development of customer value propositions.
• 5 - 7 experience previous experience within a Retail / Business Banking distribution environment.
• 1 - 2 years proficient in the application of data management, advanced analytics, business intelligence and quantitative environment.

ADDITIONAL INFORMATION

Behavioural Competencies

• Developing Expertise
• Interacting with People
• Making Decisions
• Embracing Change
• Resolving Conflict

Technical Competencies

• Financial Acumen
• Business Acumen
• People Strategy Development
• Risk and Compliance Development
• Product Knowledge

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JOB DESCRIPTION

Provides support to the branch network regarding product updates, training, criteria changes and acquisition tactics. To support home loan sales through the branch channel and provide relationship management, support, coordination and technical expertise to internal channels (i.e., Universal Bankers and Private Banking)

QUALIFICATIONS

Minimum Qualifications

• Diploma in Business Commerce
• FAIS Aligned qualification
• Valid Drivers License

Experience

• 3 - 4 years Significant experience in a sales and banking environment as well as experience in Marketing.

ADDITIONAL INFORMATION

Behavioural Competencies

• Convincing People
• Thinking Positively
• Embracing Change
• Meeting Timescales
• Seizing Opportunities

Technical Competencies

• Customer Understanding (Consumer Banking)
• Business Acumen
• Financial Acumen
• Product Related Systems (Consumer Banking)
• Client Relationship Management

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JOB DESCRIPTION

To gather customer insights, conduct analysis and monitoring of outcomes, as input into the Client Journey.

QUALIFICATIONS

• BSc Comp Science, B.Com Informatics degree and / or a business degree
• 3-4 years experience in data gathering and analysis
• Exposure to translating business and functional requirements into technical specifications
• Experience in managing product lifecycles development and analysis in a financial services environment

ADDITIONAL INFORMATION

Behavioural Competencies

Building Relationships

The ability to build relationships with senior management in an organisation and with external parties within a dynamic context. Perceive and interpret own and other emotions and feelings, engage and manage conflict. Show tact, be attentive to emotional cues, use emotions for effect and prioritise emotions when making decisions. The ability to be composed and manage reactions in relation to the situation. Maintain and create solid relationships, collaborate and integrate, manage conflict, co-operate, share knowledge, information and expertise. The ability to welcome feedback and work with different personalities. Achieve diverse, balanced and productive outcomes by effectively managing the way in which diverse people work together.

Drive

The ability to proactively and anticipate threats and capitalise on opportunities act on these in a decisive manner. Add value beyond the obvious.

Believe in own capabilities, inspire success, push to the limit and accept consequences of failure. Take accountability and ownership of delivering results of an area, confess to own failures and commit to an outcome. Create a framework conducive to execution and motivation and influences peers to strive for excellence. Work tenaciously, remain self-disciplined and composed, ignore distractions and stay focus on the medium-term goals

Negotiation and conflict resolution

Experimental understanding and ability to negotiate or resolve conflict and differences, agree on upon causes of action, bargain for advantage to satisfy various needs at an organisational level. Deals with underlining dynamic and systems. Two or three-party negotiation.

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JOB DESCRIPTION

To gather customer insights, conduct analysis and monitoring of outcomes, as input into the Client Journey.

QUALIFICATIONS

• BSc Comp Science, B.Com Informatics degree and / or a business degree
• Experience in data gathering and analysis
• Exposure to translating business and functional requirements into technical specifications
• Experience in managing product lifecycles development and analysis in a financial services environment

ADDITIONAL INFORMATION

Building Relationships

The ability to build relationships with senior management in an organisation and with external parties within a dynamic context. Perceive and interpret own and other emotions and feelings, engage and manage conflict. Show tact, be attentive to emotional cues, use emotions for effect and prioritise emotions when making decisions. The ability to be composed and manage reactions in relation to the situation. Maintain and create solid relationships, collaborate and integrate, manage conflict, co-operate, share knowledge, information and expertise. The ability to welcome feedback and work with different personalities. Achieve diverse, balanced and productive outcomes by effectively managing the way in which diverse people work together.

Drive

The ability to proactively and anticipate threats and capitalise on opportunities act on these in a decisive manner. Add value beyond the obvious.

Believe in own capabilities, inspire success, push to the limit and accept consequences of failure. Take accountability and ownership of delivering results of an area, confess to own failures and commit to an outcome. Create a framework conducive to execution and motivation and influences peers to strive for excellence. Work tenaciously, remain self-disciplined and composed, ignore distractions and stay focus on the medium-term goals

Negotiation and conflict resolution

Experimental understanding and ability to negotiate or resolve conflict and differences, agree on upon causes of action, bargain for advantage to satisfy various needs at an organisational level. Deals with underlining dynamic and systems. Two or three-party negotiation.

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JOB DESCRIPTION

To analyse and review operational processes and to provide subject matter expertise aligned to special project participation, logistical support, value chain delivery, query resolution and operational analysis and insights for all operational aspects of Group card issuing in alignment with Digital Transformation objectives across the value chain within Client Solutions

QUALIFICATIONS

• Degree in Information Technology or an equivalent Business/Engineering qualification
• Business Analysis certification
• 3-4 years experience in Business Analysis and Continuous Improvement
• 3-4 years experience in delivery of solutions into Business Lines that involved an aspect of Information Technology component

ADDITIONAL INFORMATION

• Adopting Practical Approaches - Adopting practical solutions with an emphasis on learning by doing. This competency requires individuals to utilise common sense when required. Ultimately, this competency is important in order to ensure that organisations implement feasible solutions
• Articulating Information - This competency is about effectively expressing ideas and concerns, giving presentations, explaining things to others as well as showing confidence in the interaction with other people, both strangers and acquaintances alike.
• Checking Details - This competency is concerned with the careful checking and confirmation of details in a task. Another behaviour associated with the Checking Details competency is being accurate. Being accurate requires individuals to have a strong quality orientation as well as to be thorough and detailed in their approach when completing tasks in order to avoid making mistakes.
• Completing Tasks - This competency is about completing tasks and projects in a structured manner by employing effective planning and prioritising skills. Once tasks have been planned and priorities have been set, individuals also need to be able to manage the project or task to completion in order to demonstrate effectiveness.
• Documenting Facts - This emphasises logical reasoning, specifically when referring to an individual’s understanding of information and the clear communication of such information in writing. Logical reasoning is supported by a fact based or objective approach.

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JOB DESCRIPTION

To lead a team of analysts to ensure the team is operating effectively & efficiently in order to reduce the risk of organisations' products & services being used for money laundering & terrorist related activities. Provide assurance to relevant stakeholders that the bank is adhering to all relevant legislation & regulations therefore mitigating the potential for operational losses, fines, penalties or reputational damage to the organisation.

QUALIFICATIONS

• Diploma in Risk Management

Experience Required

• Transaction or Client Monitoring-3-4 years of experience in  Anti-Fraud, Bribery, Market Abuse, Money Laundering and Combatting Financing of Terrorism Surveillance, Analytics and Investigation.
• Regulatory Engagement-3-4 year experience with Bank processes, products and systems. Different stakeholders at different levels, internal and external. MS Office, Teams and other collaboration tools.

ADDITIONAL INFORMATION

Competencies:

• Interpreting Data
• Directing People
• Embracing Change
• Team Working
• Meeting Timescales
• Following Procedures
• Promote Good Governance, Risk & Control
• Research & Information Gathering
• Risk Management
• Financial Industry Regulatory Framework

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JOB DESCRIPTION

To design, code, test, debug and correct programs in development environments within the Continuous delivery pipe lines as well as provide support and maintenance of computer systems and programmes.

QUALIFICATIONS

Minimum Qualifications

• Bsc. Degree in Information Technology or related IT degree
• Salesforce Admin and Developer certification is essential 

Experience Required

• 3 - 5 years experience in Java, Angular and DevOps
• 3 - 5 years experience in application support - Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Interpreting Data
• Upholding standards
• Making Decisions
• Resolving Conflict
• Articulating Information

Technical Competencies:

• IT Knowledge
• IT Development
• IT Applications
• Automated Unit Testing
• Data Integrity

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JOB DESCRIPTION

To independently manage a small number of products or work streams relating to the design and implementation of Cloud solutions, operating across a number of Service Teams within Country, and proactively engaging with internal stakeholders. To guide less-experienced peers to become more productive and effective team members.

QUALIFICATIONS

• First Degree in Information Technology

Experience:

• More than 10 years experience gained in using large scale production systems and technologies, for example load balancing, monitoring, distributed systems, microservices, and configuration management. Designing and executing small to medium scale systems automation projects with strong autonomy. Be familiar with and enthusiastic for software engineering best practices such as testing, continuous integration and continuous delivery.
• 3-4 years experience implementing Continuous Integration or Continuous Delivery processes in engineering teams and lastly, experience leading and integrating test automation into various points in a deployment pipeline and prior programming background in at least one or more languages i.e. C, C++, Java, Perl, Python, Go, or scripting experience in Shell and Perl.

ADDITIONAL INFORMATION

Behavioural Competencies

• Resolving Conflict
• Upholding Standards
• Pursuing Goals
• Understanding People
• Articulating Information

Technical Competencies

• IT Development
• IT Applications
• Automated Unit Testing
• Data Integrity

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JOB DESCRIPTION

To provide support to the Banker, Direct CST (Prestige) by servicing customers, attending to customer queries, providing credit administration support and identifying customer needs. 

QUALIFICATIONS

Minimum Qualifications

• Diploma (NQF6)

Minimum Experience

• 3-4 years experience in Customer Service and Business acumen. Knowledge of credit principles, branch banking processes, procedures and policies. Knowledge of the banks’ products and services.

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Developing Expertise
• Articulating Information
• Embracing Change
• Taking Action

Technical Competencies

• Product Knowledge
• Customer Understanding
• Application and Submission Verification
• Product Related Systems