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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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JOB DESCRIPTION
To gather customer insights, conduct analysis and monitoring of outcomes, as input into the Client Journey.
QUALIFICATIONS
ADDITIONAL INFORMATION
Behavioural Competencies
Building Relationships
The ability to build relationships with senior management in an organisation and with external parties within a dynamic context. Perceive and interpret own and other emotions and feelings, engage and manage conflict. Show tact, be attentive to emotional cues, use emotions for effect and prioritise emotions when making decisions. The ability to be composed and manage reactions in relation to the situation. Maintain and create solid relationships, collaborate and integrate, manage conflict, co-operate, share knowledge, information and expertise. The ability to welcome feedback and work with different personalities. Achieve diverse, balanced and productive outcomes by effectively managing the way in which diverse people work together.
Drive
The ability to proactively and anticipate threats and capitalise on opportunities act on these in a decisive manner. Add value beyond the obvious.
Believe in own capabilities, inspire success, push to the limit and accept consequences of failure. Take accountability and ownership of delivering results of an area, confess to own failures and commit to an outcome. Create a framework conducive to execution and motivation and influences peers to strive for excellence. Work tenaciously, remain self-disciplined and composed, ignore distractions and stay focus on the medium-term goals
Negotiation and conflict resolution
Experimental understanding and ability to negotiate or resolve conflict and differences, agree on upon causes of action, bargain for advantage to satisfy various needs at an organisational level. Deals with underlining dynamic and systems. Two or three-party negotiation.
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