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• RMA in a nutshell Identifying a need to help care for miners who were injured while on duty, Rand Mutual (RMA) was founded in 1894 by three mining companies on the Witwatersrand as a non-profit mutual assurance company. Today RMA has grown to offer workmens'​ compensation benefits to the mining, iron, metal, steel and relate...
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Job description
PURPOSE:
To improve the quality of the Scanning Department.
KEY OBJECTIVE AND KEY STANDARDS
KEY OBJECTIVES
- Records Management
- To provide administrative support in an office environment
- Supply information regarding claims to the clients and customers
KEY STANDARDS
- Timeous handing of administrative and records management duties
- Availability of information
- Organisational and planning
- Communication skills
- Improve the quality of the scanning and records
COMPETENCIES:
- Applied Learning
- Building Customer Loyalty
- Contributing to Team Success
- Managing Work (Includes Time Management)
- Initiating Action
- Stress Tolerance
Decision Making
POSITION SPECIFICATIONS
EDUCATIONAL (Minimum level necessary to perform the job).
- Matric or equivalent on the job experience.
- Professional / Tertiary Office Management or Administration Diploma or Degree
MINIMUM REQUIREMENTS
- Matric or equivalent on the job experience.
- Office Management or Administration Diploma or Degree
- Driver’s license advantageous
OTHER REQUIREMENTS
- Attention to detail
- Organising ability and skills
- Ability to work under pressure
- Ability to interface with clients
EXPERIENCE (Minimum necessary before being considered for the Job)
- Minimum of 1 year experience in the Medical aid industry advantageous
- Minimum of 1 year experience in quality assurance environment (preferably in a medical aid or insurance will be an advantage)
TRAINING (Essential training received in addition to the above experience to perform the job).
- Training of company related applications, e.g. Compcare, Penscare, and Internal Claims Procedures
- PERIOD OF ON-THE-JOB TRAINING
- 1 Day - 5 Day company in – house induction course
- OTHER REQUIREMENTS (Attributes)
- Confidentiality
- Initiative
- Integrity
- Self-motivated
LIST OF CRITICAL OBJECTIVES
CRITICAL STANDARDS
- Tasks Key Performance Indicators
- Check a percentage of scanned paper documents against electronic images on Compcare for image quality
- Run more reports to identify more irregularities where applicable
- Check that the document images are classified correctly and linked to the correct Employer, Claimant, MSP etc.
- Check that documents received electronically are stored with proof of origin and received date
- Check that satellite office staff scan documents to the correct branch email address for indexing and that the images are clear
- Check that on documents received electronically at the satellite office, the staff forward the electronic content as well as attachments.
- Check that audit trails are available and correct
- Building Capability
- Display strategy competencies
- Living the RMA values
- Quality Management
- Identification of Training needs
- Quality Assurance
- Quality Audits
- Productivity Reports
- Efficiency
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Job description
PURPOSE:
To develop and document test case, test systems and log all defects identified.
KEY OBJECTIVE AND KEY STANDARDS
KEY OBJECTIVE
Develop Test Plans and conduct testing of systems according to test plans
KEY STANDARDS
- Self-motivated
- Ability to recommend ideas and solutions.
- Must be a team player
- Ability to work under pressure
- Must be disciplined
- Must adhere to standards
- Ensure developers comply with standards
COMPETENCIES:
- Communication
- Contributing to Team Success
- Decision Making
- Work Standards
- Applied Learning
- Customer Focus
- Planning and Organising
POSITION SPECIFICATIONS
EDUCATIONAL (Minimum level necessary to perform the job).
- School Grade 12
- Professional / Tertiary Relevant Industry Certificate/Degree/Diploma in Information Technology
MINIMUM REQUIREMENTS
- At least 2 years of developing system test cases working experience
- At least 2 years of system testing working experience
- Thorough understanding of system testing methodologies
- Good working knowledge and understanding of computer systems and technologies
- Ability to interface with users, IT Developers, management and external IT Services providers.
- Excellent verbal and written communication skills
OTHER REQUIREMENTS
- Self-motivated
- Ability to recommend ideas and solutions.
- Must be a team player
- Ability to work under pressure
- Must be disciplined
- Must adhere to standards
- Ensure developers comply with standards
EXPERIENCE (Minimum necessary before being considered for the Job)
2 years relevant industry experience
TRAINING (Essential training received in addition to the above experience to perform the job).
Training of company related applications, e.g. Compcare, Penscare, and Internal Claims Procedures, Fincare, Medicare Compdiv
PERIOD OF ON-THE-JOB TRAINING
1 Day - 5 Day company in – house induction course
OTHER REQUIREMENTS (Attributes)
- Achiever
- Confidentiality
- Credibility
- Friendly
- Initiative
- Integrity Objective
- Patient
- Project wide perspective
- Resourceful
- Self-motivated
- Team player
LIST OF CRITICAL OBJECTIVES
CRITICAL STANDARDS
Tasks Key Performance Indicators
- Develop Test Plans
- Conduct testing of systems according to test plans
- Log defect on defect tracking system, assigning the relevant severity and priority
- Monitor the progress of defects.
- Retest defects corrected.
- Develop relevant application training programs for users.
- Conduct application training for users.
- Assist IT Developers with the understanding of the systems where required.
- Assist with the analysis and functional specification of the systems.
- To train support users on the use of application systems
- To assist training in develop training material for application system training
- To assist and guide users in the test of systems
- Building Capability
- Display strategy competencies
- Living the RMA values
- Test Systems
- Accurate uploads
- Manage Imaging Project
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