Career Opportunities at MTN - 8 Positions

Mission/ Core purpose of the Job
Manager: Commercial & Performance Reporting will report directly tthe Segment Intelligence and Sales Operations Senior manager and support him in his responsibilities as the “chief of staff” tthe revenue/sales leader. The Manager provides the analytical and financial support tthe function. Manager: Commercial & Performance Reporting responsibilities are aligned, in the same manner as Segment Intelligence and Operations Senior manager, tthe 5 key pillars of the function. The 5 key pillars are named below and described in detail in section 3:

• Intelligence, Planning and Forecast
• Performance Reporting
• Operational Sales Engineering
• Sales Force Performance Management
• Project management

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Commercial & Performance Reporting will be accountable tactively support the performance of the segment by injecting the required insights and implementing the various tools and methodologies tensure optimal operational and financial performance. Besides general segment support, the Manager will be responsible for the operations of the Direct Sales force in group in the Elevated MNC segment.
The Consultant responsibilities are divided in the same 5 key Pillars as his direct manager:

• intelligence, Planning and Forecast
• Performance Reporting
• Operational Sales Engineering
• Sales Force Performance Management
• Project management

Intelligence, Planning and Forecast

• Assists the SM in hands-on preparation of the Segment Annual Strategic Plan, with direct accountability for addressable market, market dynamics and trends and other market and customer intelligence required
• Is directly Accountable and Responsible for the Segment target setting and budget for the year
• Collects, curates and collates the data sources that will “feed” the ADPs in the MNC segment. Accountable for ensuring that all accounts have up-to-date ADPs and reflect any major changes on (at least) a quarterly base (ideally automated)
• Hands-on responsibility for the forecast and ensures that the pipeline is aligned tforecast treach targets, with direct accountability for the MNC segment, together with his SM
• Supports in the forecasting exercises across the markets and accounts by providing analysis using “big data”, customer financials, reported results and ensures the accuracy of the data in order tdrive the right Strategic conclusions and actions, in line with GEBU needs.
• Accountable for the account segmentation and allocation, as steered by the SM of the segment.
• Supports the Sales Academy and HR with critical insights towards complementing the sales training

Performance Reporting

• Actively involved in the Segment Performance Reporting, both financial and operational. Owner of the reporting tools and databases with direct responsibility for the MNC Elevated accounts.
• Supports the SM with the design, creation, implementation and daily maintenance of a set of sales reports and dashboards that consistently satisfy the needs of the sales and executive team across the Segments
• Recognizes when reporting, pipelines, sales metric are “off” and ensures the right steps are taken tcorrect / improve the process
• Support Finance and BICC tstructure data hierarchy and collection for the required reporting for the segment
• Periodically checks for updates and ensures that the account structure hierarchy is correct, exhaustive and fully reflective of all revenues, and supports the SM with direct advice and actions aimed at minimizing reporting errors due tmisallocations by setting control and correction processes
• Part of the Reporting Automation tool, together with the relevant team members from Finance, BICC and the Digital Innovation teams
• Supervises, updates and curates the Oracle Sales Cloud as steered by the SM and ensures that all defined dashboards and reports are reflective of reality. Supports GAM/LAM teams with updates as well as “pushing” them in filling in the pipelines, forecasts and any other data relevant tthe Segment proper reporting.
• Supervises the CRM as well as the user support for EBU CRM, and in addition manages demands for improvements tCRM supports the SM in defining the Business requirements
• Acts as a secondary “gatekeeper” tthe operations budget, together with the direct SM

Operational Sales Engineering

• Actively supports his SM in the development and maintaining of the Sales process, all other policies and procedures, as well as ensuring adherence tthe Sales Methodology
• Assists in all the Sales Cadences, across all Segments and, if necessary, documents them and creates minutes ensures proper audit trail
• Periodical review of Lead and pipeline database, addresses potential errors, mis-inputs and contacts the responsible owners for corrections
• Actively involved in the facilitation of sales cadence meetings for MNC
• Works closely with the Sales Administration for the Elevated MNC segment and provides all required inputs from an Intelligence and Sales Operations perspective
• Collects, consolidates and maintains key contract database for the Elevated MNC segment and supports in the dissemination / disclosure of said contracts upon request

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year degree in Business, Management or related degree
• Postgraduate (Advantageous)

Experience:

• 3-5 years sales operations support (essential)
• Minimum of 2 years’ relevant working experience Sales Operations and Market Intelligence (essential)
• Experience in cross-cultural and cross-functional interactions and willing tpush for deliverables / success
• Exposure tanalytics and business reporting advanced user of PPT, Excel & other analytical tools, e.g. ThinkCell etc (essential)
• Experience in developing and deploying project best practices, policies, procedures, and processes (essential)
• Experience in financial reporting and compensation structure development
• Enterprise Business experience advantageous
• Experience working in a medium tlarge organization in a complex, technology-oriented industry advantageous

Competencies:

• Great attention tdetail with strong analytical skills
• Fast learner with an agile attitude towards problem-solving able tavoid organizational bottle-necks
• Excellent communication skills across verbal, written, and presentation
• Proactive and out-of the box thinker, able tactively support his direct SM and raise awareness tpossible issues / solutions
• Data driven in order tdrive Strategic and Tactical Planning
• Ability twork under pressure and deliver under tight deadlines
• Advanced skills in the Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

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Mission/ Core purpose of the Job
The Senior Manager (GAM) will manage a group of selected global MNC accounts (1 to 6 accounts) with a prime focus on increasing share of wallet. He/she will work with a diverse team (including but not limited to Sales, Pre-Sales/Solution Architects, Service Managers) to maintain and grow account base and ensure service delivery and customer satisfaction

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager: GAM will be accountable to achieve the following objectives:

• Manage ~1 to 6 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint
• Be fully responsible and accountable for the managed accounts revenue targets
• Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
• Defend accounts through understanding competitive intelligence and understanding customer’s needs
• Cross-sell and up-sell to existing client to grow account revenues and share of wallet
• Pursue sales opportunities and leads to close new accounts
• Ensure delivery of financial and operational targets
• Liaise with and manage interaction with Local Account Managers for his dedicated accounts within each OpCo and other virtual team members across all relevant functions
• Coordinate operations related to his/her managed accounts with the Local Account Managers within each OpCo
• Partner with bid management organization to build out detailed RFP responses and contract development
• Develop and maintain strong long-term relationships with the key account decision makers
• Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
• Provide input into data collection for reporting and forecasting
• Adhere to MTN policies for compliance and sound governance
• Work collaboratively to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
• Remain responsible for quality bid and proposal management, identifying and reporting on key risks and issues
• Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
• Create reports on sales pipeline and expected RFPs from the account managed
• Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
• Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree (Sales & Marketing / Finance / IT)
• Post graduate qualification (MBA/CA/Masters as advantage)
• English, French and Arabic (as advantage)

Experience:

• 6-10 years sales experience in ICT industry focussed on the ISP/Telecommunications sector
• Experience with Multinational Accounts
• Knowledge of sales performance reporting
• Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
• Worked across diverse cultures and geographies advantageous
• Experience in global/multinational enterprise, coupled with working in emerging markets
• Proven track record of performance against sales targets
• Fluency in French (desired)

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Mission/ Core purpose of the Job
The Senior Manager:  Strategy is responsible for defining & supporting the overall strategy  & business plan for the Payments & Ecommerce function through the development of meaningful insights, benchmarks and global trends. The SM will also be responsible for generating new business and development of business & product strategies that will drive incremental revenue and profitability for the Payments & Ecommerce vertical.

The SM will focus on business strategy formulation and determining long term strategic initiatives for the Payments & Ecommerce function. This position will be responsible for advising on the major changes in the Payment Ecosystem, Products & Services, Technology, customer base and/or competition and defining medium to long term adjustments required.

The focus of this role involves supporting the shaping of the functional business strategy through providing strategic foresight, strategic best practice and knowledge sharing as well define the strategic planning process.

As part of the leadership team within Platforms & partnerships the Senior Manager is responsible to contribute to Finco’s overall strategic goals, achieve profitable growth, and to continuously improve performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation

• Lead the creation of the functional business strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Cascade and communicate overall Strategy and Business Plan

Operational Delivery

• Advise on opportunities in the development of the product / functional roadmap and business plan toward Payment & Ecommerce function’s long- term goals and objectives
• Develop and maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas
• Provide insights backed by data & analytics, when shaping the long term business strategy through strategic foresight, strategic innovation, strategic communication and knowledge sharing. (new product development, diversification and new market penetration opportunities)
• Identify and recommend profitable growth strategies in the Payments & Ecommerce space
• Within the Payments & Ecommerce space identify business development opportunities for new market entry, partnership & deals, proposal building, business case modelling, due diligence, ROI analysis etc
• Conduct market research and analysis and provide insights & advice on exploring Payments & Ecommerce related M&A, Joint Venture deals and Partnership opportunities as required
• In collaboration with functional leaders within Payments & Ecommerce and other Product verticals in Group Finco, identify new product/ service offerings in the Payments & ecommerce space in line with the overall Group Finco ambition & strategy
• Coordinate the review and definition of the strategic planning process for Payments & Ecommerce function with long term planning horizon including use of scenario analysis
• Facilitate the “strategic” dialogue across all Finco Opcos to ensure that there is a 360° approach to strategy and the function’s strategic positioning
• Coordinate the review with Opcos on the strategic planning & alignment and assist in defining the future state for Payments & Ecommerce related products and services
• Conduct and present analysis of long-term global trends and outlook, to assist in defining the long term overall business strategy for Payments & Ecommerce
• Provide competitive intelligence, assisting the product leaders to maintain competitive edge and drive sustainable growth
• Structure and lead strategic initiatives and cross-functional teams to deliver on selected strategy projects
• Monitor, review and report on the strategic initiatives and projects across Payments & Ecommerce
• Ensure integration of strategic initiatives into budget and business plans of Payments & Ecommerce function
• Support the functional leaders in proposing strategic alternatives to the Executive Committee (Exco).
• Maintain a “strategy” dashboard to ensure monitoring and tracking of primary strategic drivers
• Ensure that reports & presentations on strategic initiatives are available for submission to Functional Leadership / Exco
• Support in the identification of industry partnerships to enable joint initiatives for B2B, B2C Payment & Ecommerce sales

Governance

Operational, Tactical and Strategic Meetings

• Lead and participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from relevant Product Owners Opco Finco stakeholders .
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Resolve issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree (Business Management, Business Administration, Strategy , or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum of 7 years of experience in a Top Tier Management Consulting or Strategy Consulting firm with focus in business development, sales, client relations management, partnership management
• At least 3-4 years’ experience in Fintech / Banking / financial Services sectors
• Manager track record of 4 years or more
• Experience in market study, strategic business case building & business consulting
• Deep understanding of the Payments & Ecommerce products and Fintech ecosystem, players, business models and industry related best practices
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

• Functional Knowledge:
• Understanding of FinTech, Payment & Ecommerce businesses
• Fintech Strategy Development
• Growth Strategy
• Product & Market Strategy
• Business Development
• Partnership and Alliance management
• Market Entry Strategy
• GTM strategy and approach
• Mergers & Acquisitions / Deal Advisory
• Business Case Development & Analysis
• Value Proposition Development
• Project Management
• Client relationship management

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision
• Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional
• Maturity
• Innovation
• Integrity
• Leadership
• Team Player

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Mission/ Core purpose of the Job
Global HR Planning, Reporting and Analytics is a sub-function within the Global Organization Strategy and Performance Vertical at MTN Group HR. As part of the Global HR Planning, Reporting and Analytics sub-function, the Specialist is responsible to assist in the timely and accurate generation of global people analytics and insights. The Specialist is further responsible for Global HR data organization, control and integrity.
The Specialist, Global HR Planning, Reporting and Analytics reports to the Consultant, Global HR Planning, Reporting and Analytics. The position will interface with multiple teams within the Manco and the Global HR Expertise Verticals and Opco Community to deliver role expectations

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

• The Specialist, Global HR Planning, Reporting and Analytics will be accountable to achieve the following objectives:
• Governance
• Strategic Meetings
• Provide input into strategic meetings when required
• Provide input to enterprise wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input in establishing project objectives, targets and budgets for the Global HR Planning, Reporting and Analytics sub-function
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Prepare documentation required for sign-off / decision making regarding tactical changes

Performance

• Ensure execution in alignment with the functional strategy
• Provide input into the SLA approval and exception performance review

Reporting

• Report on a periodic basis to the reporting manager relating to progress made within the sub-function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Operational Delivery

• Support periodic reviews to ensure compliance to group data management, reporting and analytics in line with the standardized practices, business strategies and leading industry practices
• Support the implementation of data management, reporting and analytics projects and initiatives
• Liaise and maintain operational relationships with external suppliers and consultants

Global HR Reporting and Analytics

• Create functionality and tools for management reporting and insights
• Scout the environment, analyse past user requests, engage with users and identify emerging reporting practices to enable continuous improvement of reporting service catalogues
• Prepare, validate and release basic standard Global HR reports, with minimal supervision
• Support in socialisation and communication of standard definitions and method of calculation for Group wide HR metrics
• Responsible to source, consolidate, validate and generate standard global people metrics and reports
• Assist in responding to ad-hoc standard analytics requests from Manco and Global HR Expertise Vertical teams
• Understand and apply appropriate research strategy and methodology for developing insights
• Apply data sourcing and mining practices, consolidate, correlate and update information and raw data from multiple sources which are necessary for generating analytical reports and insights
• Create structured data sets from raw, unstructured data to enable analysis and insight generation
• Perform standard qualitative and quantitative analyses using appropriate models and techniques to deliver key HR trends, insights and conclusions
• Assist in development of Global HR KPI measurement metrics and Standards

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 3 year tertiary diploma (Human Resources/ Mathematics/Statistics/Finance and / or equivalent)
• Relevant certification / accreditation / membership with professional body such as HR Analytics Professional and Oracle Certifications (BIEE), etc. (advantageous)

Experience:

• Minimum of 2 years’ experience in HR reporting and BI, Database Management and Quality control/financial modelling, analysis and report writing/visual basic, Advanced MS Excel skills
• Financial / Numeracy experience
• Telecom / Consulting industry experience (advantageous)
• Experience working in a small to medium organization
• Experience in ERP (Oracle preferred)

Competencies:

Functional Knowledge:

• HR technology and database management
• HR Business Intelligence
• Master data management
• Data Quality Management
• Advanced analytics methods and techniques
• Data mining, structuring, correlation and interpretation
• Statistical and financial modelling
• Insights generation
• HR Business Intelligence
• Knowledge of benchmarking and survey methods

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Mission/ Core purpose of the Job
Sustainability is at the core of MTN’s business strategy. MTN is looking for a result oriented and collaborative senior manager to lead strategic reporting and communications initiatives for social impact issues and topic areas at MTN Group. This is a high-impact role that requires a solid understanding of the ESG (Environmental, Social and Governance landscape and implications for MTN Group’s business and societal impact. An ideal candidate will have broad understanding of global ESG issues and evolving non-financial reporting landscape. This role will require a significant amount of stakeholder engagement with diverse audiences and teams across MTN, to deliver insights and collaborate on reporting efforts. This work will drive greater transparency and trust with MTN’s stakeholders and meet global corporate sustainability reporting regulations.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Group Senior Manager: ESG Impact & Reporting will be accountable to achieve the following objectives:
• Lead relevant stakeholder engagement with various teams to align strategic reporting efforts with disclosure priorities, goal setting, and programmatic development.
• Implement the Group’s ESG transparency & disclosure procedures, and mechanisms.
• Deliver MTN’s suite of ESG reports and publications in alignment with international standards, incorporating UN SDG contribution and True Value assessment (reports include Sustainability, Transparency, GRI, UNGC, CDP etc.).
• Enhancing MTN’s ESG performance across various indexes and ratings agencies, including Sustainalytics, MSCI, FTSE, Bloomberg, S&P Global and others through gap assessments, intervention development and continuous performance tracking.
• Enhance and monitor the Group’s overall ESG performance indicators and setting up of continuous assurance process working with Group Internal Audit & Forensics.
• Ensure ESG Index linked to Short-Term and Long-Term incentives are tracked and audited on periodical basis.
• Responding to ESG Investor queries and support reporting requirements working with Group Investor Relations.
• Support investment teams in their engagement with external stakeholders on ESG and Impact matters, including assisting with due diligence assessments.
• Implement, and oversee ESG knowledge and data management processes, systems, and database.
• Implement ESG learning modules and programmes for management, staff, and suppliers to entrench ESG into the culture of the organisation.
• Ensure MTN’s monthly and quarterly reporting to Group Board, Social and Ethics Committee and Executive Committee and other management reporting.
• Benchmark disclosure practices, conduct ESG gap analyses, and make recommendations for enhancements in policies, programs, and disclosure.
• Work cross functionally to engage, track, and advise on a broad set of ESG topics with related KPIs and deliverables.
• Translate ESG issues into compelling narratives for issue briefs, status reports and other communications.
• Co participate in shaping the external narrative on complex social impact and responsibility topics, partnering with multiple internal stakeholders.
• Track emerging ESG developments and market intelligence of strategies in order to address them across the business and their impact on global impact strategy.
• Maintain visibility throughout the broader organization on the ESG and Impact performance of the business and portfolio as well as serve as the business advocate internally for communicating this key value.

Key Deliverables

• ESG Suite of Reports & Publications aligned to international standards
• Continuous ESG Disclosure Mechanisms
• ESG Data Management System & Analysis ESG Research and Analysis
• ESG learning modules & programmes
• Role Dependencies Working across functions, businesses, and markets
• MTN Group Human Resources 4
• Deep understanding of the MTN business strategy
• Accuracy and detailed orientated
• Timely recommendations for decision-making and rapid response
• Working closely with Group Investor Relations, Finance & Tax on reporting suite

Job Requirements (Education, Experience and Competencies)

Education:

• Degree in Business Management, Data Analysis, or equivalent field. Postgraduate degree would be advantageous
• Relevant certification / accreditation / membership with professional body as required for role
• Experience:
• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organization would be advantageous.
• Experience with ESG reporting standards and frameworks, e.g., SASB, GRI, TCFD, and experience producing ESG reporting and disclosures content for a global audience and different stakeholders.
• Strong command of the ESG subject matter and landscape and able to demonstrate sector expertise.

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent project management and communication skills
• Results Achiever
• Relationship Builder
• Innovative Value Creator
• Operationally Astute

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous

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Mission/ Core purpose of the Job
Sustainability is at the core of MTN’s business strategy. MTN is looking for a results-oriented and collaborative senior manager to lead MTN’s strategic efforts to ensure that MTN respects, protects and promotes the rights of all its customers and stakeholders by ensuring that Digital Human Rights policies and procures are consistently implemented across MTN’s 19 markets. The role requires decisive problem-solving abilities to navigate MTN’s ever evolving Digital Human Rights landscape and balancing the rights of MTN’s stakeholders.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Group Senior Manager: Digital Human Rights is accountable to achieve the following objectives:

• Implementing the company’s Digital Human Rights strategies, policies, and procedures, including the Group’s Digital Human Rights Due Diligence process globally ensuring MTN upholds the rights of its customers and stakeholders.
• Driving the operationalisation of the Group’s Digital Human Rights incident management through consistent application of operating procedure, scenarios playbook and decision matrix to guarantee consistent application across MTN’s footprint.
• Support MTN’s 19 markets in the assessment of Digital Human Rights risks and impact of requests by government and non-governmental entities.
• Support MTN’s platform businesses to assess Digital Human Rights risks and impacts of its products and services to ensure that customer’s rights are protected making recommendations of measures to be incorporated.
• Understand, mitigate, and monitor the Group’s Human Rights risks and impacts to safeguard the rights of MTN’s customers and stakeholders, including coordinating Digital Human Rights Impact Assessments.
• Support in assessing Digital Human Rights risk and impact of various technologies (e.g., use of AI, Algorithms, 5G to name a few) and make recommendations of measures to be incorporated.
• Support the Group’s Digital Human Rights advocacy efforts, including implementing engagement and capacity building sessions with key stakeholders (e.g., NGOs, governments, advocacy organizations, etc.) and associations working on digital human rights (such as Global Network Initiative).
• Implementation of the integrated and multi-stakeholder approach to overall human rights and embedding human rights throughout MTN’s existing systems and functions (labour rights, consumer rights, security, supply chain, diversity and inclusion, responsible sourcing, among others).
• Drive and track performance of relevant key performance metrics related to Human Rights (such as Ranking Digital Human Rights) and implementing improvement plan across various indicators.
• Support the Group’s transparency and disclosure efforts on Human Rights (e.g., MTN’s annual Transparency Report) and responses to relevant investor and stakeholder queries to ensure MTN continues to address the needs of our stakeholders.
• Support in raising the Group’s profile in the Business and Human Rights space, including assisting with the participation of the Group at key events such as the UN Annual Forum on Business and Human Rights, and the African Regional Forum on Business and Human Rights among others.
• Monitor and track public sentiment and interests around digital human rights, as well as supporting with communication on human rights related matters across MTN’s footprint.
• Conduct research on human rights issues as appropriate in support of MTN’s 19 markets.

Key Deliverables

• Digital Human Rights Risks and Impact Recommendations
• Digital Human Rights Impact Assessments
• Digital Human Rights Data Management
• Digital Human Rights Processes and Procedures Management
• Digital Human Rights position papers and issues briefs
• Supporting in managing relationships between the Group functions, business areas and strategic partners (relevant governmental organisations and NGOs)
• On-going transparency & disclosure on human rights

Role Dependencies

• Working across functions, businesses, and markets
• Deep understanding of the MTN business strategy and technologies
• Understanding of MTN’s markets, their business and human rights context

Job Requirements (Education, Experience and Competencies)
Education:

• Degree in Law/International Law, International Relations, or equivalent field. Postgraduate degree would be advantageous.
• Relevant certification / accreditation / membership with professional body as required for role.

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organization would be advantageous.
• Experience in undertaking human rights due diligence using standards such as UN Guiding Principles on Business and Human Rights, OECD Guidelines for Multinational Enterprises, IFC Performance Standards, Equator principles as benchmark.
• Competencies:
• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Results Achiever
• Relationship Builder
• Decisive Problem Solver
• Innovative Value Creator
• Excellent project management and communication skills

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous

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Mission/ Core purpose of the Job
Sustainability is at the core of MTN’s business strategy. MTN is looking for a result-oriented, out of the box thinker and innovative value creator to lead MTN’s strategic efforts to create value by integrate sustainability into new product and services and develop new range of ESG based products and services across MTN’s operations.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Group Senior Manager: Sustainable Product Development will be accountable to achieve the following objectives:
• Implement the Group’s Sustainable Product Development strategies, policies, and procedures in line with MTN’s Sustainability and Shared value ambitions across MTN’s 19 markets.
• Understand customer & stakeholder needs and requirements for sustainability/ESG in products & services and develop MTN’s response across MTN’s footprint.
• Develop & implement group wide ESG based Customer Rewards Programme entrenched across MTN’s platform businesses globally working closely with business areas.
• Ensure products & services delivered by MTN meet sustainability/ environmental, social and governance (ESG) requirements across MTN’s markets.
• Entrench Shared Value model into the organisation’s operating model and product development across the organisation.
• Support in the identification and co-creation of ESG and social impact related programmes and partnerships (e.g., Internet of Things, e-education, etc) to the benefit of MTN’s 19 markets.
• Maintain detailed financial analyses of ESG related products & services suite and contribution towards MTN’s Ambition 2025 strategy and bottom line.
• Achieve relevant financial and non-financial targets related to Sustainable Product Development globally.
• Support in the development of business cases and Social Return on Investment indicators to enable MTN to access Sustainability Bonds working closely with Group Finance to scale up MTN’s Sustainability and Sustainable Product Development efforts across MTN’s footprint.
• Set minimum requirements to understand and meet in terms of Product Sustainability and ensure appropriate governance structures are in place around this across the organisation.
• Work collaboratively with the Group’s business and functional areas to ensure cross-product and cross-business opportunities are realised.
• Take responsibility for assessing, monitoring, and mitigating Product Sustainability risks for the entire Group.
• Support the Group’s transparency and disclosure efforts on Sustainable Product Development and Shared Value efforts across the company.
• Collaborate with the company’s functions and businesses to ensure alignment of Sustainable Product Development with the Group’s business planning, capital planning, operational and long-term plans.
• Key Deliverables
• Sustainable Product Development strategies, policies, and procedures execution
• ESG based products and services suite
• ESG based Customer Rewards Programme
• Screening of new product and investment opportunities
• Sustainable Product Development Business Cases
• Role Dependencies
• Working across businesses, markets, and functions
• MTN Group Human Resources 4
• Deep understanding of the MTN business strategy
• Accuracy and detailed orientated
• Capacity to influence and collaborate
• Timely recommendations for decision-making and rapid response

Job Requirements (Education, Experience and Competencies)

Education:

• Degree in Business Development, Product Development, innovation, engineering, or Sustainability related field. Postgraduate degree would be advantageous
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organization would be advantageous.
• Experience in Business and Product Development.
• Experience in Project and Financial Management.
• Skills related to Life-cycle assessment (LCA) and related cradle to grave assessment and relevant sustainable product design tools.

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent project management and communication skills
• Results Achiever, Operationally Astute
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Relationship Builder

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous

go to method of application »

Mission/ Core purpose of the Job
Sustainability is at the core of MTN’s business strategy. MTN is looking for an analyst with remarkable attention to detail and systems thinker to support MTN’s transparency and disclosure efforts at MTN Group. This critical role plays an instrumental role in tracking and analysing MTN’s ESG data to active embed and drive ESG performance within the company.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Senior Specialist: ESG Data Analyst will be accountable to achieve the following objectives:
• Maintain and enhance ESG and impact-related databases, in collaboration with data and operations colleagues across MTN’s markets.
• Support and develop tools for the effective integration of ESG data analysis into MTN’s business.
• Support with ESG data management and analysis to monitor ESG performance indicators, ensuring data can be easily audited.
• Support with ESG data required across various ESG indexes and ratings agencies, including Sustainalytics, MSCI, FTSE, Bloomberg, S&P Global and others.
• Develop editorial guidelines for how MTN defines and describes ESG data.
• Establish and coordinate data governance procedures, reviewing all new and existing ESG datasets with help from subject matter specialists.
• Develop standards for adding new data fields, including terminology, definitions, structure, and alignment to third-party frameworks.
• Build charts, infographics, and economic models to illustrate trends and visually represent MTN’s ESG data’s story.
• Conduct efficient data quality assurance (QA) process including assessing results, compiling, and reporting QA findings.
• Contribute to process development and improvements for various ESG teams to ensure consistent data quality and efficiency.
• Clearly communicate key trends, insights, and complex technical approaches (incl. detailed analysis & graphical representation of data).
• Demonstrate, through research and thought leadership, how ESG data can be integrated into the investment decision making process.
• Develop stakeholder-facing data for inclusion within ESG reporting and impact-related data, in collaboration with the broader reporting team, on both a regular and ad hoc basis.
• Research trends in ESG, conduct research and benchmarking against peer companies and provide analysis to inform recommendations for MTN’s ESG approaches.

Key Deliverables

• ESG Data Collect, Analyse, and Validation
• ESG Data Quality Assurance process
• ESG Data management processes and systems
• ESG Data Management System Maintenance and Improvement
• ESG Trend Analysis

Role Dependencies

• Working across functions, businesses, and markets
• Deep understanding of the MTN business strategy
• Accuracy and detailed orientated
• Timely data analysis for decision-making and rapid response

Job Requirements (Education, Experience and Competencies)

Education:

• Degree in Data Analysis, or equivalent field. Postgraduate degree would be advantageous
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• Minimum 2 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organization would be advantageous.
• Experience with ESG reporting standards and frameworks, e.g., SASB, GRI, TCFD, and experience producing ESG reporting and disclosures content for a global audience and different stakeholders.

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent attention to detail
• Analytical
• Results Achiever
• Relationship Builder
• Operationally Astute

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous