Career Opportunities at Discovery Limited

Key Purpose of the role

• Increase the sales of the product range through building relationships, superior client service and technical knowledge
• Increase the sales of the product range through building relationships, superior client service and technical knowledge

Developing

• Developing and maintaining broker relationships
• Review new business pipeline, followup and tracking

Issuing of quotations

• Technical training of and ongoing product support to financial advisor
• Dealing with queries and providing information on a range of sales and service issues

Liasing with internal departments on processing issues

• Building relationships with internal departments to ensure superior service is offering to clients
• Keeping uptodate with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Key Responsibilities

• Developing and maintaining broker relationships
• Review new business pipeline, followup and tracking

Issuing of quotations

• Technical training of and ongoing product support to financial advisors
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments to ensure superior service is offered to clients
• Keeping uptodate with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills:

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Selfconfidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• SelfDisciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• SelfDiscipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience:
Minimum

• NQF5 in Wealth Management of Financial Planning
• RE5

Beneficial:

• Business degree
• Sound medical aid knowledge
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite

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Key Purpose

The role requires an individual to partner with the business to achieve the strategic objectives by supporting through means of effective HR services such as recruitment, project management and implementing people initiatives to drive engagement and commitment.

Areas of responsibility may include but not limited to

• Ensures focus on staff development, succession planning and training. Through IDP and Talent Mapping / Matrix.
• To encourage CSI engagement across the Business Unit in order to make a sustainable impact to the project.
• Facilitate various business strategic projects such as employee engagement, smart people training, leadership engagement sessions, 2IC and Future leaders programme, Job Harmonization, and intern recruitment etc.
• To source suitable candidates for vacant roles in order to fulfil demands of the business in line with EE requirements / target set.
• Build and maintain relationships with all stakeholders throughout the business.
• Onboarding: accountable for successful on-boarding of new recruits, from offer acceptance to completion of induction to ensure a meaningful and positive candidate/new recruit experience.
• Maintain recruitment related SOPs and spreadsheets for reporting and business continuity. This includes capturing and updating information relating to recruitment for stats purposes
• Recruitment related administration including creating and storing documents online.
• Manage Engagement Survey (HRIS) Data for Discovery Life.
• Ensure that SharePoint is up to date with Recruitment and HR documentation in order to Manages and mitigates risks in area of accountability and ensures clean Audit, Risk and Compliance reports.
• Conduct Stay (Orientation) and exit interviews. Conduct annual trend analysis on termination data.
• Facilitate basic Industrial Relations support and advice, in line with central IR processes. Provides performance management support where necessary in these cases.
• Create HR communication for the Life Business, this includes for CSI, Fun initiatives, and special occasions.
• Participate in ad hoc projects aligning to the strategic vision of Discovery Life.
• Manage and be Responsible for HR Data Analyst Intern.

Personal Attributes

The Discovery Person:

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

Essential

• Matric
• Related HR tertiary qualification (Degree or Diploma)

• 3 years HR consultant / Generalist experience in a Corporate/ Service environment
• Minimum of 2 years in recruitment (including bulk recruitment experience within the Financial Services/ Insurance Industry

Advantageous

• Honours in HR related qualification

Specific Skills and Knowledge

Essential

• Trained on competency based interviewing skills
• General understanding of the LRA and BCA;
• Competency based interviewing
• Advanced level proficiency in MS Office applications, especially Excel

Advantageous

• Understanding of Insurance Industry
• Knowledge of Discovery’s Policies and Procedures

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Key Purpose

• The Test Analyst Accountable for the execution of the testing process and best practices. Testing that the business functional requirements are fulfilled and that bugs are resolved. Design test scenarios and test cases based on an analysis of the business requirements. Ensure that the defect management and reporting process is executed. Maintaining and adding to regression test packs.

Areas of responsibility may include but not lim

Testing Requirements

• Participate in review sessions where the Business Requirement Specification; Functional Requirement Specification or User Manuals are discussed.
• Participate in JAD sessions where requirements are derived.
• Extract test requirements from Business Requirement Specification, Functional Requirement Specification, etc. Extract requirements into Test Repository.
• Review requirements with Test Lead/Test Analyst.
• Analyze test requirements using proven test techniques.

Test Cases and Scenario’s

• Design test scenario and test cases for each scenario.
• Add all test cases in Test Repository.
• Link all test cases to the appropriate requirement(s) in Test Repository.
• Ensure adequate functional requirement coverage.
• Prepare for and provide a walkthrough of all test scenarios.
• Review test scenarios and test cases with the relevant Business Analysts and Business owner/Team Lead.
• Keep Regression Tests Pack Updated.

Test Data

• Identify test data requirements.
• Create/Maintain reusable test data and data keysets.

Test Schedule

• Understand responsibilities, deliverables and timelines.
• Provide testing timeline and input to Test Plan.
• Know and understand access and permission required to enable testing. 
• Ensure adequate controls are established and adequate testing is completed for all new development and enhancements to existing applications.

Test Results

• Work closely with Project Managers, Business Analysts, Business Owners, Quality Assurance and Developers.
• Facilitate execution of test cases in an effective and efficient manner.
• Build and maintain a repository of regression test cases using Test Repository.
• Ensure test status results are properly documented and tracked.
• Ensure Defects are logged and reported clearly.
• Review test results stored in Test Repository.
• Communicate test results to the Snr. Test Analyst or Team Lead and Project team.
• Ensure that all test executions is signed off by the relevant parties.
• Communicate daily status reports on the relevant projects.
• Ensure that the projects status is up to date.

Defects Report

• Generate and maintain bug, error, problem database.
• Track and Resolve bugs.

Competencies

The successful candidate must demonstrate the following competencies:

• Learning orientation, detail orientation
• Structured and analytical problem solving, prioritization, planning and organizing, Action/Pro-active orientation.
• Business communication skills (verbal and report writing), Interpreting business and technical specifications.
• Root cause analysis

Education and Experience

 Education: 

• Essential qualification - at least one of the following:
• Diploma in IT/Software Engineering/Computer Science
• University degree in a technical discipline (e.g.: Computer Science, Mathematics, Engineering)
• ISTQB or ISEB qualification for Test Analysts in Functional Testing. 

Experience: 

• Minimum of 3+ years’ Test Analyst experience
• Must have experience with regression, usability, sanity and functional testing methods.
• Must have worked in an agile environment (attending standup’s, scrum meetings etc.)
• Experience using Test Management tools (ALM, Jira).
• Exposure to automated regression and performance testing - advantageous
• Driver’s license/independent transport
• Process knowledge of SDLC (strong functional knowledge of Systems Engineering), Testing methodologies, ITIL process awareness.
• Knowledge of SQL Scripts – advantageous
• Experience in Web/Rest Services – advantageous.

Knowledge:

• Technical knowledge of SQL scripts

ited to:

 

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Key Purpose

Design, code, test, debug and correct program modules in development for the back-end service providers. Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Work with the system architect/analyst to define the system design and then develop and test the necessary code that will be deployed.

Areas of responsibility may include but not limited to:

Design

• Translate business requirements into technical designs adhering to VitalityHealth processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Personal development

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Technical Skills

Required:

• Java 6,7 & 8 /J2EE Pattern knowledge
• Databases – Oracle, PL/SQL,PostGres
• Frameworks – Hibernate, JPA, SpringBoot, JBoss Seam
• Test Tools – TDD, JUnit, Mockito
• Code repository – GIT, BITBUCKET
• Front-end framework – JSF
• Build tools/Dependency – Maven, Ant
• Web Services – REST and SOAP
• Application Servers – JBoss Application Server (EAP7)

Nice to have:

• Experience with Tibco EMS queues
• Linux command line
• DevOps/CI tools (Jenkins, SonarQube, etc.)
• Automated testing Framework – Jmeter
• Containerization technologies (Docker, Kubernetes, etc.)
• Experience with Kafka
• Monitoring/reporting tools (Splunk, Dynatrace, etc.)

Education and Experience

Education

• Matric
• A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification or Formal Java Qualification

Knowledge

• Knowledge of commonly used design patterns
• Excellent understanding of Object Orientated principals and Java language fundamentals
• Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
• Agile Methodology

Experience

• A minimum of 2 or more years Java systems development experience
• Java EE knowledge and experience

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Key Purpose

To build solid relationships with DFC (tied agency distribution force) and DCS (independent advisors) Franchises and their Consultants and Brokers. To provide these entities with support including product, industry knowledge and technical training. To further assist withservicing, marketing tactics and training in order to drive new business. To also assist with portfolio analysis in an attempt to ensure portfolio growth and to report on potential portfolio risks to relevant parties.

Areas of responsibility may include but are not limited to

Provide full technical and training support on:

• Product
• Processes
• Insure Operating Platforms
• Technical system queries
• Provide assistance with escalated enquiries
• Assume accountability for first time resolution of escalated queries across administration, claims and new business platforms
• Assist with the reporting on all areas of the business
• Discuss loss ratios, lapse ratios, claims, service and administration and product matters in regular meetings with Franchise Directors, Business Executives and other related parties
• Escalate any trends in the business that may impact sales to the Head of Intermediary Services and other relevant business heads
• Set up a reoccurring visitation calendar and visit client offices, Business Consultants and brokers in line with the visitation calendar
• Driving and attaining production targets

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Deciding and initiating action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating information
• Analyzing
• Formulating Strategies and Concepts
• Planning, Time management and Organizing
• Adapting and Responding to Change

Education and Experience

• Related tertiary qualification (Advantageous)
• DI Product knowledge
• Processes
• Operating Platforms
• Short-term Insurance Industry
• Technology relevant to Insure Business
• Microsoft office

Required:

• Matric
• Short term FAIS accreditation (Essential)
• Regulatory Exams (Essential)
• Minimum 5 years working experience within the short-term industry, both within personal and commercial lines.

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Key Purpose

To build solid relationships with DFC (tied agency distribution force) and DCS (independent advisors) Franchises and their Consultants and Brokers. To provide these entities with support including product, industry knowledge and technical training. To further assist withservicing, marketing tactics and training in order to drive new business. To also assist with portfolio analysis in an attempt to ensure portfolio growth and to report on potential portfolio risks to relevant parties.

Areas of responsibility may include but are not limited to

Provide full technical and training support on:

• Product
• Processes
• Insure Operating Platforms
• Technical system queries
• Provide assistance with escalated enquiries
• Assume accountability for first time resolution of escalated queries across administration, claims and new business platforms
• Assist with the reporting on all areas of the business
• Discuss loss ratios, lapse ratios, claims, service and administration and product matters in regular meetings with Franchise Directors, Business Executives and other related parties
• Escalate any trends in the business that may impact sales to the Head of Intermediary Services and other relevant business heads
• Set up a reoccurring visitation calendar and visit client offices, Business Consultants and brokers in line with the visitation calendar
• Driving and attaining production targets

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Deciding and initiating action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating information
• Analyzing
• Formulating Strategies and Concepts
• Planning, Time management and Organizing
• Adapting and Responding to Change

Education and Experience

• Related tertiary qualification (Advantageous)
• DI Product knowledge
• Processes
• Operating Platforms
• Short-term Insurance Industry
• Technology relevant to Insure Business
• Microsoft office

Required:

• Matric
• Short term FAIS accreditation (Essential)
• Regulatory Exams (Essential)
• Minimum 5 years working experience within the short-term industry, both within personal and commercial lines.

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Key Purpose

The focus of the role will be to assist with management, tracking and developing innovation risk initiatives relevant for Medical and Surgical devices within the Surgical Risk management team. The role involves exposure to a wide range of areas such as hospital contracting, claims, legal, finance and wider operations.

Areas of responsibility may include but not limited to:

The jobholder’s responsibilities will include, but not be limited to, the following key activities:

• Development of novel risk-sharing mechanisms with key stakeholders in the surgical and medical device industries.
• Surgical inflation management and root cause analysis for rising medical and surgical device spending.
• Management of existing and new contracts with medical device suppliers
• Review the funding of medical and surgical equipment in line with the scheme rules.
• Ability to support operational teams within the Discovery Group regarding medical device queries.
• Managing relationships with internal and external industry stakeholders
• Ability to identify and classify different categories of medical devices.

Personal Attributes and Skills

The successful candidate must demonstrate the following skills and abilities:

• Able to use technical and business knowledge to understand the management of medical and surgical device spend and develop models to effectively manage medical and surgical inflation.
• Self-starter with a strong drive for excellence
• Strategic thinker
• Exceptional analytical skills
• Management and leadership skills
• Able to interpret, rationalise, and communicate the results of own work.
• Ability to communicate efficiently and effectively with business at all levels, both verbally and in writing.
• Delivers work required on time and to a high standard with minimal rework.
• Good team player, able to work with other team members and independently to deliver the objectives of the team.

Qualifications and Experience:

• Health related qualification
• Nursing or theatre experience Advantageous
• Knowledge of medical and surgical devices - Advantageous
• Risk Management skill or experience - Advantageous
• Surgical Device industry experience - Advantageous
• Advantageous - 12 months or more experience within Discovery Health Clinical Departments
• Advantageous - Basic Knowledge of Discovery Health Product and Protocols

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About Functional Head (Manager)

The successful candidate will be responsible for driving functional support for the Service Teams, who service members and providers, for Acute and Chronic benefits, and claims, as well as implementing projects and strategies to achieve operational efficiencies and improve the customer experience.

Key Purpose

 The successful applicant will be responsible for but not limited to the following job functions:

• Lead a team of Functional Coordinators and develop and maintain servicing support structures to deliver on the strategic objectives of the business
• Contribute to the conceptualization, and implementation of new initiatives, daily operations, and Year-End projects. This will require defining business requirements, conducting impact assessments, and providing support to ensure successful implementations in line with the overall business strategy.
• Collaborate on the development of project plans including researching various implementation solutions, defining the impact on servicing and making recommendations on the optimal solutions
• Compile and present project initiation documents at various forums
• Regularly review and update business cases, project plans and specifications
• Stakeholder management and engagement - Collaborate with key stakeholders, such as but not limited to member and provider Service Teams, Clinical, Service and Ops Executives, Service Team Management, Marketing Services, Compliance, Systems, Risk Management, Research & Development, Finance, Field Force, Data Science
• Develop and implement change management processes for new initiatives
• Provide regular project status updates and reports for all relevant stakeholders
• Measure and track the effectiveness and impact of initiatives
• Ensure that operational areas are supported on performance monitoring and reporting and provide support and operational guidance where appropriate
• Review audit findings relevant to the function and implement necessary steps to address them
• Stay abreast of international and national industry trends and best practice
• Chair meetings and forums

Personal Attributes and Skills

• Ability to make prompt, clear decisions, which may involve tough choices and considered risks.
• Exceptional interpersonal and networking skills at different levels.
• Strong analytical ability with numerical and qualitative data.
• Coaching and people development skills
• Decision-maker with a solution-oriented approach that is able to identify, drive, and implement effective decisions.
• Dynamic, strategically minded visionary who adapts to changing circumstances.
• A proactive approach to identify opportunities for continuous improvement in the organization.
• Design, communicate and implement new processes across all teams

Minimum Qualifications & Experience

• Matric
• Minimum 5 years industry experience - Health / Medical Aid product and process
• MS Office intermediate knowledge (i.e., Word, Outlook, Excel, etc.)
• Client Service / Contact Centre experience
• Team Leader / specialized experience
• Analysis / operations management experience
• Project administration / initiatives experience

Advantageous

• Customer journey mapping and process implementation
• Bachelor’s degree

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Key Purpose

Ensure the correct and accurate capture of invoices and quotes to the relevant Internal companies. Prepare monthly/weekly creditors reconciliations for supplier payments and perform month end Accounts payable reconciliations to the general ledgers.

Areas of responsibility may include but not limited to

• Capture orders and invoices for processing
• Follow up on approvals and match supplier transactions
• Prepare monthly\weekly creditors reconciliations for supplier payments
• Ensure that suppliers are paid per the agreed terms and conditions
• Liaise effectively with procurement, treasury, and management and ensure team work, encourage co-operation.
• Mange and resolve supplier, internal other relevant queries
• Assist with audit preparation and liaise with auditors
• Perform any other related functions requested by management
• Ensure compliance with the VAT Act
• Develop an understanding to assist with the BEE requirements relating to procurement and related reporting

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

• Communication – communicates clearly and professionally.
• Interpersonal skills – relates well to diverse people
• Detail orientation – accurately captures or communicates information
• Desire and potential to learn
• Ability to conduct research
• Self motivated
• Basic computer skills
• Priorities tasks as needed
• Excellent time management
• Communication and administrative skills
• Attention to detail
• Sense of urgency

Education and Experience

Essential:

• Matric
• Relevant tertiary qualification advantageous