Key Account Manager - KZN at Discovery Limited

Key Purpose

To build solid relationships with DFC (tied agency distribution force) and DCS (independent advisors) Franchises and their Consultants and Brokers. To provide these entities with support including product, industry knowledge and technical training. To further assist withservicing, marketing tactics and training in order to drive new business. To also assist with portfolio analysis in an attempt to ensure portfolio growth and to report on potential portfolio risks to relevant parties.

Areas of responsibility may include but are not limited to

Provide full technical and training support on:

• Product
• Processes
• Insure Operating Platforms
• Technical system queries
• Provide assistance with escalated enquiries
• Assume accountability for first time resolution of escalated queries across administration, claims and new business platforms
• Assist with the reporting on all areas of the business
• Discuss loss ratios, lapse ratios, claims, service and administration and product matters in regular meetings with Franchise Directors, Business Executives and other related parties
• Escalate any trends in the business that may impact sales to the Head of Intermediary Services and other relevant business heads
• Set up a reoccurring visitation calendar and visit client offices, Business Consultants and brokers in line with the visitation calendar
• Driving and attaining production targets

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Deciding and initiating action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating information
• Analyzing
• Formulating Strategies and Concepts
• Planning, Time management and Organizing
• Adapting and Responding to Change

Education and Experience

• Related tertiary qualification (Advantageous)
• DI Product knowledge
• Processes
• Operating Platforms
• Short-term Insurance Industry
• Technology relevant to Insure Business
• Microsoft office

Required:

• Matric
• Short term FAIS accreditation (Essential)
• Regulatory Exams (Essential)
• Minimum 5 years working experience within the short-term industry, both within personal and commercial lines.