Career Opportunities at BCX

Core Description

• To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. 
• Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. 

Key Deliverables / Primary Functions

• Application and device troubleshooting and support 
• Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.  
• Used approved remote management tools to remote support end user devices 
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents 
• Ability to do root cause analysis and troubleshooting across systems to resolve incidents 
• Excellent communication skills (verbally, telephonically and electronically) Email, What’s App etc. 
• Ability to engage and liaise with all personnel including VIP personnel. 
• Follow escalation matrix and keep customer informed. 
• Enabling management with communication about incidents/requests 
• Remote support and 24*7 standby, after hours and on-call support 
• Ownership of Incidents and Service Requests, until resolution with continues feedback. 
• Build Relationship with customers to improve and provide world class support. 
• Assist with the connection of end user devices to Audio Visual support equipment 
• iPad, Apple, and Android mobile support.   
• Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments 
• Identify and understand business challenges of the Customer and the impact thereof on the device support 
• Build a working knowledge of Microsoft products 
• Support security policies and standards of the Customer 
• Ensure company assets (replacement parts) are tracked and maintained responsibly 
• Develop, document, and maintain Knowledge Based Articles.

Core Functional Skills & Knowledge

• Mobile Support
• Hardware Troubleshooting
• IT Terminology
• Microsoft Office
• Business Processes

Core Behavioural Competencies

• Working with people
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Job Match
• Culture Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ work experience

Certifications

• A+
• N+
• ITIL 3 or 4 will be advantageous
• MCP (Desktop)
• MCSA
• Hardware certifications

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Core Description

• The incumbent will be responsible to manage and oversee the optimal use and functionality of Salesforce CRM, in order to optimise the BCX Lead to Cash value chain. In addition, they will be required to oversee and direct optimal engagement between the Commercial teams, Sales teams, and Business Units in order to improve the selling function, as well as to communicate process improvements, and ad-hoc information to the Business Units and the Sales teams to improve productivity.

Key Deliverables / Primary Functions

• Contribute towards the development of the strategy to drive optimal relationships with clients, with the aim of supporting market dominance.
• Ensure a customer and sales orientated mind-set is implemented and continually monitored.
• Drive customer experience improvement.
• Interact with Sales teams and communicate requirements back into Commercial environment
• Inform and advise Sales teams of updates/status and amendments to processes/information etc
• Manage and oversee the optimal implementation, performance, and functionality of Salesforce CRM
• Manage and oversee the seamless integration of ordering and billing platforms (SAP4Hana etc) to Salesforce
• Responsible and accountable for accurate monthly commission and performance management according to the prescribed Sales Policy
• Manage and oversee all risk management, governance, and audit requirements (where sales processes and business relationship management are concerned)

Core Functional Skills & Knowledge

• Business Acumen
• Business Development
• Risk Management
• Sales Analytics

Core Behavioural Competencies

• Job Match
• Analysing
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Entrepreneurial & Commercial thinking
• Applying expertise & Technology

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Finance or Business Administration
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Sales/Marketing

Experience

• A minimum of 5 years relevant experience within a Sales or Commercial environment. The experience must include relevant exposure to the ICT sector.

OR

• If Gr.12 a minimum of 7 years relevant experience within a Sales or Commercial environment. The experience must include relevant exposure to the ICT sector.

Certifications

• Salesforce Administration Certificate is advantageous

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Core Description

• To support and inform BCX’s strategic and operational decision-making through financial insights that drive optimum financial performance and value creation and achieve financial targets within the specific business area. Apply sound financial decision making and reporting principles, with the aim of accounting for all business activities, safeguarding all assets and improving return on investment and profitability.

Key Deliverables / Primary Functions

• Present a dynamic understanding and interpretation of the performance of business area within the industry to inform and influence key operational and strategic decisions in the business
• Develop a framework that provides financial analysis, support, and guidance to designated areas of business to improve the accuracy of financial data and systems
• Deliver strategic financial analysis and advice to senior leaders, meeting BCX’s business information needs and boosting the capacity for financial data-based decision making across the organisation by developing and establishing metrics and targets that facilitate optimal financial performance for the division
• Provide financial decision-making support through proper financial information reporting, analysis, and other insight in the respective business space
• Identify and implement initiatives to improve process within the business area, and deliver business growth objectives
• Ensure the implementation and monitoring of compliance with accounting principles, laws, industry and company standards and policies. Ensure risk management and governance
• Develop and maintain in-depth knowledge of business strategies, building effective working relationships with the senior leadership team to enable the delivery of useful, relevant, and informed financial planning, analysis, reporting and advisory services

Core Functional Skills & Knowledge

• Financial Governance
• Impactful Communication
• Finance and Budget Management
• Reporting

Core Behavioural Competencies

• Job Match
• Deciding & Initiating Action
• Persuading and Influencing
• Applying expertise & Technology
• Analysing

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Accounting
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage
Experience

• 7 years’ experience in accounting, of which 2 years at a senior level 

OR

• Grade 12 & 9 years’ experience of which at least 2 years on management level.

Certifications

• Accounting body (e.g.SAICA, SAIPA)
• CIMA

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Core Description

• To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements. To monitor adherence to project management governance, principles, standards, and methodologies. To lead and manage a team of project managers and other project resources to execute IT projects and programmes.

Key Deliverables / Primary Functions

• Define project plans incorporating scope, budget, and timeframes to ensure quality and successful project execution.
• Manage the delivery of multiple, large-scale, projects to successful completion in accordance with scope, budget, timeframe, and service level agreements.
• Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards, and processes.
• Provide onsite guidance for the project team to build and motivate team members to meet project milestones. Resolve issues, conflicts, dependencies, and critical path deliverables.
• Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies, and timeframes.
• Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery.
• Contribute to process improvement initiatives to improve project delivery.
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
• Lead and manage a team of project professionals in executing projects and programmes.

Core Functional Skills & Knowledge

• Project Management
• Managing Performance
• Resource Management
• Finance and Budget Management
• Risk Management

Core Behavioural Competencies

• Job Match
• Deciding & Initiating Action
• Leading and supervising
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Writing and Reporting
• Presenting and Communicating information
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage
Experience

• 5 years’ IT project management experience, of which 2 years is at a management/supervisory level.
• Alternatively, 7 years’ IT project management experience, of which 2 years is at a management/supervisory level.

Certifications

• Agile
• Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent
• Scrum Master Certification

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Core Description

• To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies. 
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 
• Technical ability to perform firmware hardware upgrades on server platforms 

Core Functional Skills & Knowledge

• ICT Knowledge
• Infrastructure Technology
• Risk Management
• Teamwork
• Communication

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR 

• 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support) 

Certifications

• Microsoft/MCSE
• VMware Vcenter and ESXI
• XEN servcer
• Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
• Hyper-V
• Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
• Alibaba / Cloud Certified