Career Opportunities at BCX

Core Description

The role is responsible for evaluating process and technology efficiency, for SDM, the effectiveness, quality and need to identify any area that need to be improved or changed, with the goal being to make a process efficient to retain customers and improve customer experience.

Key Deliverables / Primary Functions

• Analyse product specifications to develop process and Work instructions for SDM
• Works cross functionally to lead, supervised and coordinate deliverables for efficient processes and related deliverables.   
• Support Revenue Assurance initiatives to reduce revenue leakage / underbilling / over billing for ConCom: SDM  
• Administrate ad-hoc special initiatives, reporting and presentations
• Manage and coordinate change, coaching and training within SDM
• Provide an overview of a process and document work instructions for SDM
• Support training as a Subject Matter Expert (SME) to SDM

Functional Skills

• Advance knowledge and experience in Microsoft Office Suite
• Understanding of project management principles
• Business Analysis
• Editing & Proofreading
• Business Writing
• Business Acumen
• Financial Management
• Research Processes & Methodologies
• Building Relationships
• Computer Literacy

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology

OR NQF 4: Grade 12

Experience

• 3 years relevant experience in operations of which at least 2 years in a process and systems environment with proven ability demonstrating problem solving in complex ICT environments or a
• Proven record of managing people in a project environment

In addition, the following will be advantageous, ®ITIL framework, Foundation v3 / v4

Certifications / Professional Registration

None

go to method of application »

Core Description

The purpose of the job is the onsite installation, maintenance and service of BCX Customer sites in the fuel industry. Ensuring quality onsite support to all client’s service, in accordance with the Project Charter and the contractual SLAs for each service area.

Key Deliverables / Primary Functions

• Ensuring quality onsite support to all clients.
• Deliver On site support as prescribed by the SLA for all clients.
• Maintain a 95% SLA as per on site department’s goal per month.
• Maintain 80% productivity for the month.
• Reduce the average time per on site call to 120minutes per call per month.
• Provide all information or documentation required to complete a call or project.
• Have all documentation completed per call or project and submitted within the time allocation.
• Complete all information required to close or update a call on simplicity.
• Provide feedback to clients on status of calls
• Ensures high levels of co-operation with other business units / departments in BCX and external to achieve client satisfaction and business growth.
• Maintain good relations with all internal departments and assist where required and within the time frame.
• Maintain good relations with all external business and assist where required and within the time frame.
• Identify business growth within existing clients and new clients.

Functional Skills

• Good knowledge of the applications installed on site
• Excellent understanding of the forecourt retail environment
• Excellent understanding of the hardware equipment which includes PC’s, Pumps, Cabling, FSC, ATG, electrical etc.
• Good understanding of Retail Best Practises and basic accounting skills
• Good knowledge of hardware and operating systems
• Good knowledge of industry trends
• Basic electronic knowledge of electronics
• Able to work on computer components
• Able to use tools – soldering iron, drill press, screw drivers etc
• In-depth knowledge of FCC integration platforms
• Ability to understand electronic and electrical standards for Forecourts
• Forecourt knowledge (Pumps, tagging solutions etc.) beneficial

Behavioural Competencies

•  Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

NQF 4: Grade 12

Any Higher Education in IT related field will be an advantage

Experience

• At least 3 years’ experience in PC hardware support
• At least 3 years’ experience on forecourt environment
• HSSE competent

Certifications / Professional Registration

A+

N+Valid

Special Requirements/ Employment Condition

• Drivers license
• Valid Passport

Work Characteristics

• WFA /Office Based
• Non-Billable

go to method of application »

Core Description

 Conduct verification analysis, testing, inspection and repair and to dispense equipment at service stations and POS as set out in the customer SLA. 

Key Deliverables / Primary Functions

Repairs and maintenance – Analysis, Calibration, Verification and installation 

• Assisting with verification and testing as per required work instructions, procedures and standards 
• Analyse equipment failure and conduct repairs on faulty dispensing equipment and components 
• Effectively install and commission dispensers and peripheral equipment 
• Maintain equipment in a serviceable and functional condition 
• Ensure stock availability and accuracy of stock utilisation and allocation per site 
• Obtain monthly calibration schedule and ensure that all calibrations are done as per schedule issued 
• Submit all calibration documents within x1 day of calibration completed 
• Identify and resolve systems problems and report feedback to customers 
• Ensure collecting, correct allocation of and distribution of samples 
• Carry out all work and projects as assigned by management and as per SLA requirements 
• Ensure job cards are signed off by the Dealer and delivered within deadlines 
• Job cards to be completed indicating root cause, description of job and stock utilisation on site 
• Liaise with helpdesk to close calls after job completion 
• Ensure compliance with Safety Standards and Vehicle procedures - 
• Site reviews – Planned Maintenance & Verification and conduct 6 (six) monthly site reviews 
• Respond to all maintenance calls within the required SLA, ensure that call closure procedure is followed 100% of the time 
• Assisting with the Issue of the necessary verification certificates, result reports, supplementary certificates, rejection certificates and additional reports as required 
• Provide feedback and reports in accordance with SLA for inspections, site repairs and site reviews 
• Report any suspicious and/or illegal occurrences and escalate high level problems to Management 
• Trouble-shoot and constantly inform IT Specialist of faults and remedial actions 
• Notify Helpdesk of any matters or issues that may affect the planned working schedule 
• Tag and close pump for repairs if necessary 
• Analyse and identify health and safety hazards - Weekly audit on all regulatory and HSE requirements, Tool box talks, PPE, vehicle inspections, safety files and control files  
• Inform helpdesk of out-of-scope problems identified 
• Close site calls /enquiries with Helpdesk 
• Fully understand and comply with the SLA contractual requirements 
• Promote and build on the company brand and name 
• Develop and maintain good customer relationships 
• Installation of pump systems as per customer requirements 
• Assist with projects, installations and ad-hoc work 
• Achievement of 75% on annual theoretical and practical training 
• Report capacity availability to Management for re-deployment to urgent sites 
• Successful completion of stand-by duties and responsibilities 

Functional Skills

• Organisational skills
• Ability to handle multiple projects at any given time of various sizes
• Ability to work under pressure and to tight deadlines
• Customer-first Mindset
• In depth knowledge and understanding of client’s pump software systems
• In depth knowledge and Technical understanding of mechanical and electronic dual dispensing equipment

Behavioural Competencies

•  Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification
• Industry specific Annual Theoretical and Practical training

Experience

• 3 – 5 years’ experience in fuel pump metrology and oil industry standards  
• Understanding of all fuel dispensing equipment in the Southern African market 
• Understanding of the calibration and assisting regulatory process 
• Knowledge of Forecourt equipment & various site systems 
• Valid plier 

Certifications / Professional Registration

• Qualified Verification Officer – SANAS approveVerification Officer Certificate – registered with NRCS
• Detailed understanding of SANAS 10378:2005
• Detailed understanding of Trade Metrology Act 77 of 1973
• Health & Safety Training in accordance with OHSA

go to method of application »

Core Description

Responsible to carry out sales and customers services activities of allocated portfolio of customers. Proactive calling of customers to build loyalty and improve affinity towards BCX. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers’ experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of BCX.

Key Deliverables / Primary Functions

• Formulate & implement a strategic plan that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives.
•  Provide thought leadership and embed a culture of innovation through leveraging intellectual property and facilitate strategic innovation within the sales environment
•  Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mind-set is implemented. Drive customer experience improvement.
• Responsible for the management and effectiveness of all processes, including the identification and mitigation of strategic risk.
•  Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets
• Establish and foster a culture of performance excellence, employee engagement and transformation.

Functional Skills

• Financial Management
• Risk Management
• Strategic Planning
• Business Development
• Leadership

Behavioural Competencies

•  Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales

OR NQF 4: Grade 12

Experience

• 5 Years relevant experience preferably in high pressure sales/ Call Centre environment. Sales/Marketing will be an advantage
• Selling and Customer relationship management experience
• If highest qualification Gr 12 then 7 years experience preferably in high pressure sales/Call centre.

go to method of application »

Core Description

Install, monitor, test and maintain cloud infrastructure solutions 
Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving, including support, installation, implementation of IT systems for client specific projects.
Ensure reporting and documentation is on par on all aspects of the IT function and in alignment with ITIL standards

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties 
• Be first point of escalating for service delivery complaints (all priority levels) with support teams 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement 
• Coordinate and Manage Due Diligence reports/processes and assisting with Proposals for new or existing services
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
• Active support and maintenance of all Microsoft solutions and infrastructure aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning
• Create and maintain technical infrastructure standards & procedure
• Evaluate operational compliance and assist in audit reviews
• Participate in technical design and assist in defining thresholds for monitoring and support
• Actively identify any contribute or manage of risk
• Collaborate and strive to optimise engagement between BCX Divisions and 3rd Parties to establish and enhance relationships with customers and vendors
• Architectural design and deployment with regards to client solutions requirements
• Disaster Recovery (Planning, Execution, and testing)
• Application/Database support or guidance on some applications for client (SQL, Standard bank, File Director, PowerBI, etc.)
• UAT Testing (Application, Deployments and Services
• Network trouble shooting and solution recommendation based on Redefine requirements
• Deployment of services with PDQ – working knowledge will be an advantage
• CCTV Solutions understanding and implementation
• VMware implementation and deployment 
• Hyper-V implementation and deployment 

Functional Skills

• Hardware/Software Installation and management
• Effective working in a global team environment
• Service Orientated
• Excellent communication and presentation skills

Behavioural Competencies

•  Meeting customer expectations
• Handling Pressure
•  Job Match Rating
• Communication and Impact
• Delivering Results
•  Decision Making

Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Business/ Commerce

OR NQF 4: Grade 12

Experience

• 5 years’ experience in particular field of speciality within a large and highly complex organisation

OR 

• If highest qualification Grade 12 - 7 years of advanced experience 
• Deployment of services with PDQ – working knowledge will be an advantage
• CCTV Solutions understanding and implementation
• Understanding Azure from VM, AD, O365

Certifications / Professional Registration

• Special Requirements/ Employment Condition

Valid Drivers license

go to method of application »

Core Description

The IoT Engineer is responsible for IoT, BMS and MES engineering, building and plant automation or optimisation. The primary task of an IoT engineer is the creation and development of the devices, sensors and software that allows the device to connect seamlessly with other systems. Research, create, test and document IoT solutions with integrated systems and devices.

Operate closely with customers to determine requirements and resolve problems. Provide general technical consulting on systems to customers and field service engineers. Co-operate with sales and support personnel on customer requirements and needs.

Assist junior and new staff members in technical functions. 

Key Deliverables / Primary Functions

• Software Development and support of solutions within the IoT and OT space
• Design and Engineering
• Costing and quotations
• Service Level Agreements with possibility to perform after hours standby services
• Research 
• Change Management 
•  Data Analysis 
• Documentation/Technical Authoring 
• Hardware/Software Installation 
• Porting/Software Integration 
•  Systems Integration 
• Systems Testing 
• Pre-Sales Support

Functional Skills

• Experience in project lifecycle (Sale, Concept, Design, Build, Test, Install, and Commission to Handover)
• RTU/PLC systems
• Instrumentation selection
• GPRS communication solutions
• Experience with programming IoT related hardware and applications
• SCADA/HMI/UX design and implementation
• Azure Cloud experience beneficial
• Microsoft SQL Database experience, T-SQL query writing
• Experience with SQL and database applications

Behavioural Competencies

•  Job Match
• Developing and implementing account plan or strategy
•  Meeting customer expectations
•  People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering

Or

• Grade 12 with the relevant 7 years’ experience and the relevant certifications

Experience

• Minimum 5 to 7 years’ experience in: 
• An engineering/systems integrator/plant environment 
• Software development/programming using:
• C#, Python, Node.js, JavaScript, jQuery, JSON, PHP, Python, Swift, C++, and or specific languages like Arduino.
• SQL, ability to create / understand: Database design, Views, Stored Procedures, Functions, Types etc

The following experience will be an advantage:

• MES experience
• Experience using Azure IoT tools: Azure IoT Hub, IoT Central, Cosmos DB, Power BI
•  Extended .NET development experience with other languages 

Certifications / Professional Registration

Any certification in at least one of the following IoT/SCADA/PLC/HMI and associated automation systems will be an advantage

Special Requirements/ Employment Condition

Valid Drivers license

Candidate will be required to do 2 to 3 certifications per year

Work Characteristics

• Billable
• Client Based Position

go to method of application »

Core Description

To provide 1st and 2nd level Systems Operator support to various stakeholders internal & external to BCX including: Networks, SAP and Server support 

Key Deliverables / Primary Functions

• Monitor Network and Server health.
• Conducting support to all store upon ticket generation via auto-log and customer contact centre.  Timeous escalations of anomalies experienced on each shift.
• Respond to client enquiries and escalate problems that cannot be resolved.
• Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
• An understanding of SLA requirements
• Take cognisance of industry compliance requirements
• Be aware of changes implemented in the client’s environment and report thereof.
• Adhere to client’s policies, procedures, and governance
• Adhere to BCX policies and procedures

Functional Skills

• Networking
• Server and SAP
• Skills in Cisco, Linux, SAP and I-direct systems,
• Knowledge in the use of EMS (Enterprise Monitoring Systems)
• Knowledge of system and batch monitoring

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
•  Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification

Experience

• 1 to 2 years’ experience in Networking and Server solutions specifically in monitoring with EMS and SAP BI, ERP, CRM. 

Certifications / Professional Registration

• A+
• N+
• CCNA
• SAP certified

Special Requirements/ Employment Condition

• Valid Drivers license
• Willing to work extended hours

go to method of application »

Core Description

Provide technical and network services to internal departments and BCX Retail clients. The individual will be required to perform backend system support, server & network support across a range of technologies & disciplines, as well as to perform direct end user Desktop support in Windows environments.  It is required that the person can understand and participate in the inception, planning and execution of new projects and services that are required in current and future enhancements and changes on network, software requirements and connectivity

Key Deliverables / Primary Functions

Network Support

• Provide network support on a variety of operating systems
• Install and configure computer network equipment
• Maintain network connectivity of all computer workstations
• Maintain servers and associated hardware, applications, services, and settings

ICT Setup & Support

• Delivers quality, reliable, effective, affordable, and efficient solutions
• Meeting the requirements of the ICT SLA
• Detailed and professional documentation
• Support remote users with software and VPN
• Secure network systems by establishing and enforcing policies and monitoring access
• Good relationships and clear communication with the other Internal Departments
• Clear mutual understanding of the service levels required by the Internal Departments

Functional Skills

• SQL support and setup
• Troubleshooting Techniques.
• Network Operations
• • Voice Management
• Security Management
• Understanding of change control system
• Knowledge of the operating system/s
• Computer Hardware Knowledge
• Knowledge of MSSQL
• Team Player
• Problem solving
• Technical competence in Windows system support and troubleshooting
• Network Management

Behavioural Competencies

Job Match

•  Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma

Experience

• 2 Years IT Support experience

Certifications / Professional Registration

• A+
• N+

go to method of application »

Core Description

Place orders, load product codes on MDM, quoting, Negotiating, IT Security Knowledge, Procurement Background

• Key Deliverables / Primary Functions
• Working with internal BCX processes to manage and to place orders
• Load and Maintain Security Products codes
• Manage and do Quote request From AE and Clients
• Engage with Vendors 
• Product Knowledge around IT Security products
• Maintain GP adherence 
• Work with Third Parties to ensure delivery of services
• Liaise with other BCX employees to ensure orders are placed
• Adhere to contracted or agreed reporting
• Adhere to internal administrative processes. 

Functional Skills

• Superior computer skills on MS Office
• Excellent communication and negotiation skills
• Strong administration skills
• Skill to drive a problem to solution even beyond BU area of responsibility,
• SAP experience

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification

Experience

• Minimum of 2 years’ experience

Certifications / Professional Registration

• None

Special Requirements/ Employment Condition

• Ability to work overtime
• Valid Drivers license

Work Characteristics

Office Based position

• Billable
• Non-Billable

go to method of application »

Core Description

Manage end-to-end Procurement process for categories/ commodities using Total Cost Ownership (TCO) model to achieve savings for the company.

Key Deliverables / Primary Functions

• Engage with the business stakeholders to understand business requirements
• Conduct market analysis and research to understand commodity trends within the organization compared to local and global trends
• Draft and manage own RFX's and manage the governance processes during each RFX
• Create and maintain an up to date, visible and accessible repository of procurement contract information indicating vendor, contract value, goods or services for which the contract exists; as well as flags indicating upcoming contract renewal or termination
• Prepare and administer correspondence and contract documentation throughout the life cycle of a contract, including termination and contract closeout activities
• Deliver efficient and effective contract management services to the stakeholders through determining the urgency, importance, impact and resource implications
• Responsible for implementation and management of category/ commodity strategy
• Manage the supplier selection, identification of potential strategic partners and fact-based negotiations for the category
• Manage the strategy implementation and sourcing execution against the established measures and controls in alignment with the overall KPI framework manage the cross functional sourcing team and measures category practices against best-in-class benchmarks to identify value delivery initiatives
• Within the framework of the cross functional sourcing and supplier development teams, closely manages the relationship with internal customers
• Manage the BBBEE performance within the category

Functional Skills

• Adherence to principles and values
• Analytical, logical and methodical
• Excellent interpersonal and communication skills, both written and verbal.
• Persuading and Influencing
• Good understanding of the ICT industry, with a focus on the Telecommunications market
• Understanding of the National Development Plan (NDP), NIPC, ICT sector guides and B-BBEE codes
• Knowledge in medium to complex negotiations, contracts management, business finance and strategic cost management
• Ability to build and manage long-term internal and external business relationships.

Behavioural Competencies

• Developing and implementing account plan or strategy
• People / Team Leadership
• Decision Making
•  Meeting customer expectations
• Communication and Impact
• Job Match

Qualifications

• A Degree (NQF7) or Diploma (NQF6) in Commerce or Accounting

Experience

• 5 Years’ experience in Sourcing environment with experience in the sourcing environment with large scale sourcing projects exposure

OR

      Grade 12 and 7 years’ experience