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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- The role is responsible for supporting the Absa Group Chief Executive (CE) and Exco in conceptualising, formulating, communicating, executing and sustaining the strategic corporate initiatives that further the vision and mission of the business, including development of metrics and reporting capabilities that measure effective implementation of strategy across the Group. The role is also responsible for developing and managing the Group’s reputation as a Pan African Bank with global reach that is committed to, and investing in, African growth. This role achieves this through strategic brand management, including related internal and external activities. This leader is a key member of the Group CE’s office, with responsibility for influencing and collaborating with members of the Executive Committee and the broader network of leaders across the business in ensuring a clear, cohesive group strategy is communicated, implemented and measured for effectiveness; and that the desired corporate reputation is achieved.
Job Description
Accountability: Strategy Formulation, Translation and Reporting
- Lead development of the Absa Group Strategy and objectives through the identification of strategic issues and opportunities that position the Group for profitability, growth and sustainability.
- Through research capabilities and effective partnering with Businesses and Corporate Functions determine customer-centric market insights, strategies, propositions and enablers for growth.
- Facilitate clear strategic choices about the portfolio of initiatives that will drive the growth and transformation of the business and enable disciplined execution of these strategic initiatives.
- Develop and embed a data driven approach to analysing and driving performance and growth against chosen business strategies. Implement an overall EXCO dashboard of measures and metrics; and drive effective cascading of KPIs / KPAs from Exco performance contracts through all levels of the organisation.
- Maintain a robust measurement, listening and insights platform to feed the Executive team with near-real time data insights on business strategy performance, and industry, markets, regulatory and competitor developments and trends.
Accountability: Reputation and Stakeholder Management
- Define and implement an Absa Reputation Management Strategy that enables the organisation to achieve its strategic objectives.
- Conduct ongoing and targeted engagement with key stakeholders in order to understand the market environment and trends, build relations and to position the Absa Group favourably to achieve a positive business-enabling reputation for the organisation.
- Ensure effective interaction with executive management in the group by liaising with the Chief Executive, Exco members as well as the Board of Directors. Provide support in strategy formulation for different projects and initiatives.
- Establish collaborative and trusting relationships with the business's key internal leaders and stakeholders in order to ensure that there is a free flow of ideas and information across the business leading to suitable strategy formulation and overall business performance enhancement.
- Participate in external forums to establish and maintain networks and partnerships in the financial industry, across the continent and globally to keep abreast of industry developments, and actively shape industry developments to enable achievement of organisational objectives.
- Build a strategic Absa / Industry/ Global network of thought leaders, relationships and partnerships to enable achievement of business objectives.
Accountability: People Management
- Provide clear direction on strategic goals, translating and prioritising them into effective budget and resource allocation, business and performance objectives and measures.
- Lead the people agenda across the function with a strong focus on diversity and inclusion, performance management, talent and succession management, skills retention and colleague development.
- Build a high-performance team culture underpinned by strong employee engagement.
- Review and sense check succession plans in place for mission critical roles and ensure that Group transformation objectives have been incorporated.
- Grow business leaders in the function and across the broader organisation through mentoring activities to build a pipeline of future senior leaders across the Group.
Accountability: Risk Management
- Establish and maintain a Strategy and Reputation Management Risk Dashboard and Profile and set the acceptable risk appetite with input from Group Risk.
- Take accountability for the assigned principal risks in terms of the Enterprise Risk Management Framework and ensure that adequate controls are in place.
- Clearly articulate and embed a risk culture that ensures resilience across the Strategy and Reputation Management function.
Education
- Master's Degree: Operations Management
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Job Summary
Overall job purpose
- To embed the Branch Control Effectiveness framework by ensuring all standard controls are implemented and monitored on a daily basis, while taking full accountability for the overall branch operations in support to the Branch Manager.
Job Description
Key accountabilities
Accountability: Branch Control Effectiveness
- Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.
- Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.
- Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e. Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
- Attest to key risk / management controls, via the various systems / platforms i.e. OMS.
- Perform / assist with independent / surprise / regulatory checks across the various key activities (i.e. cash counts, stock checks, etc.).
- Take full responsibility for all assigned tasks related to nominated “champion” and equipment testing / Safe Custody, alarm testing and adhoc functions as required.
- Ensure the branch colleagues are fully aware of all critical communications / policies and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
- Proactively supports the Branch Manager and branch colleagues on fraud / syndicate awareness and loss prevention.
- Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
- Identify and address the overall needs of the branch in terms of improvements that are of priority.
- Ensure all cash management, self-service device controls are implemented and effectively monitored as per Policy and/or standard operating procedure.
- Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train relevant staff to close gaps.
- Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified.
- Discuss “common errors” report with branches to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
- Provide Branch leadership with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
- Conduct Control Effectiveness Assessments (CEA) as required and report on trends, overall status and collaborate with and enable outlet staff to close any gaps identified.
- Facilitate and support corrective actions on Management Assurance Review (and other assurance provider) findings.
- Track, monitor and control the closing of all open CEA and Assurance findings.
- Compliance / Product / Regulatory Training – Ensure the staff complete the required training by the stipulated timelines.
- Management/Exception Control Listings – Extract, scrutinize and action as per laid down procedures i.e. Same day pass rate, high risk transactions, fee waivers, etc.
- Operations Management System (OMS) - The key controls need to be assessed based on whether they are working as intended or suitable for the purpose they are designed for. For any ineffective or lapse in the controls, remedial action needs to be taken and tracked until closure via OMS.
Accountability: Branch Operations
- Software Releases – Keep abreast of up and coming system enhancements/production fixes, ensure that the quick reference guide is socialized with the colleagues and fully embedded.
- Ensure all branch security requirements are fully functional and coordinate all related support activities and controls, e.g. DVR.
- Align and implement physical security minimum standards as identified by Africa Security.
- Act as the entry point for all 3rd Party Vendors inclusive of tracking and managing of all service calls logged for software and hardware faults (i.e. CRES, IT, Provincial Offices, etc.).
- Ensure that the services provided by internal business units / processing centres / 3rd Party vendors are delivered as per the service level agreements.
- Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where costs are out of line.
- Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials.
- Be a Change Agent and ensure old behaviours or practices are replaced and in line with new requirements.
- Drive a culture of proactive risk and compliance management within the branch by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
- Support Line Management with coaching of new staff on operational processes, systems, devices, risk and compliance.
- Analyse and monitor the overall risk management process for the branch through proactively identifying and reporting trends, recommending remedial action where appropriate.
- Responsible for reporting risk profile, RCA and actions for escalation to Regional risk forum.
- Ensure a sound risk and control environment is maintained within all SBUs in the branch.
- Create, Maintain user profiles as and when required and ensure alignment to the paper mandate and standard guidelines.
- Enforce and maintain appropriate segregation of duties between roles, functions and system capabilities as part mandate and user access management.
- Accountability: Branch Support
- Coordinate and arrange all requests for system access business equipment (e.g. computer, laptop, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
- Establish, update and maintain a branch infrastructure record.
- Responsible for the co-ordination and fitting arrangements related to all Corporate Wear activities.
- Manage the stationery supplies and order levels appropriately for the branch and ensure controlled distribution.
- Where applicable, acts as the back up to the Branch Manager in smaller branches.
- Engage and partner with Branch Manager to close any procedural, capacity gaps and/or process/control failures identified in branches.
- Attend morning Imbizo’s, relevant meetings and actively engage on branch operational performance.
- Gather and analyse data, monitor trends and provide advice and/or solutions to Branch Manager.
- Make recommendations to branch/outlet Manager and put plans in place to ensure optimal capacity management and control.
- Act as the branch subject matter expert (SME) on all branch controls and operations by supporting branch management via Colleague coaching.
- Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion.
- Ensure branch readiness for system upgrades during software release windows (e.g. all device
- to remain on overnight, ensure software appropriately update, escalate failures, etc)
- Acts as the Center of Excellence (CoE) in the branch in terms of business risk and assurance requirements, ensuring alignment of new/revised processes, procedures and controls.
- Engage effectively with peers to ensure that the best practices from other branches are being taken into consideration and implemented.
Education
- Higher Certificate: Banking, National Senior Certificate/ Matric (Grade 12)
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Job Summary
Overall job purpose
The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Job Description
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
Education
- Bachelor's Degree: Banking
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Job Summary
- Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to acquire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To prepare financial information for all stakeholders of the business for informed decision making and to support the business.
Job Description
The overall purpose of the job is the day-to-day management of multiple legal entity’s tasks which entails the following:
- Accounting – posting to the General Ledger accurate and timely information
- Substantiation of the trading balance sheet – ensuring the full trading balance sheet can be substantiated
- Regulatory reporting alignment – ensuring the Balance Sheet is aligned to reports to regulators
- Data Ownership – ensuring the quality and accuracy of the data going downstream to other infrastructure areas
- Control Environment – overseeing the control environment in which the business operates
- P&L review – understanding and providing commentary on the P&L
In the process of production focus is needed on:
- Escalation of significant issues reported
- Reporting – ensuring reporting is accurate and timely
- Control – Continue to implement the on-going control environment and report any deficiencies or issues to managers.
Accountability: P&L production and BS substantiation
- Expert knowledge of products traded on the desks and their impact across the finance sector
- Thorough understanding of the risk and P&L drivers for the products coupled with an understanding of external markets and changes in market parameters
- Needs to maintain an excellent understanding of processes and procedures to be able to pick up production where necessary.
- The capacity to work, manage and deliver under pressure.
- Presentation of consolidated financial information for FO and Finance Management
- Interact with other infrastructure areas, specifically Operations and Financial Control, for issue resolutions
- Ambassador of immediate team to rest of the organisation
- Involvement in any Product Control specific initiatives
Accountability: Interaction with key stakeholders
- Interaction with various areas across the Absa Group in order to obtain and understanding of the impact these areas have on Product Control as well as providing both formal reporting as well as ad hoc query resolution to these areas. Areas include:
- Absa CIBW Finance, including Financial Control, Balance Sheet Control and Financial Decision Support.
- Absa CIBW Front Office, including head of Markets;
- Absa CIBW Capital Management
- Absa Product Control
Accountability: Projects/Change
- Efficiency – looking for continuous improvement in the efficiency by which the desk carries out its work.
- Reporting – looking for continuous improvement in the reporting ability and performance of the desk
- Control - looking for continuous improvement in the ability of the desk to control the business.
Education and Experience
- B degree/similar qualification in a financial/related discipline with 2 years relevant experience or CA(SA).
- Experience in creating and maintaining an effective control environment
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Job Summary
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advise and support in terms of practice formulation and associated best practice improvements
Job Description
New Business Organisation:
- Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe
- Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit
- Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.
Client service -
- Manage and Grow Existing Client Relationships
- Quarterly meetings with each client in your designated portfolio
- Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region
- Maintain the highest levels of service and delivery to existing clients at all times,
- Ensuring that all teams of specialist support within the region work together to deliver client experience as well
- Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX.
- Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees
- Act as the key contact point for all client transaction queries across multiple locations within a Region.
Client Relationship Management:
- Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group
Involvement in credit related tasks:
- Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions;
- Accountable for providing information related to the security status reports and performance of financial analysis
- Ultimately responsible for ensuring that credit review processes is conducted on time
- Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed
Governance and Control
- Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model.
- Ensuring that all actions are in line with procedures according to the Front Office manual.
Query Resolution:
- Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints
Operational Support:
- Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required
- Act as focal point for clients dealing with day-to-day administration across the range of services and products. | :
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Responsible for developing acquisition, as well as existing customer, Retail credit risk, collections or campaign strategies by using data analysis & predictive modelling techniques. In addition, responsible for developing monitoring & tracking management information (MI) of strategies & developing reports to highlight trends to management within the Portfolio.
Job Description
Strategy Design & Analysis
Develop data driven strategies within Retail Customer Value Management (CVM) team, including :
- Liaise with relevant stakeholders in order to identify & select an appropriate data sample;
- Source data on (e.g.) overall performance & point in time status on customer's accounts / credit history, from various data sources;
- Consolidate data in a logical manner;
- Identify data anomalies / trends & investigate possible causes;
- Develop several alternative profitability strategies based on an analysis of data & risk criteria available.
Produce detailed report CVM & portfolio Management Team on strategy design, including :
- Indicate data sample used, possible data exclusions & reasons of exclusions;
- Document strategy design methodology;
- Document possible alternative strategies & their impact on the business.
- Obtain buy-in from all stakeholders by communicating strategy.
- Present strategy within CVM monthly meeting to stakeholders.
- Liaise with CVM capability team to ensure strategy is correctly implemented & timelines are within acceptable standards.
- Execute unit testing to ensure proposed strategy is correctly implemented in credit scoring systems.
- Continually benchmark current strategies against mandated risk criteria & industry standard & best practice benchmarks.
- Secure approval from relevant governance structures, including sign-off control processes.
MI Production
- Produce & analyse monthly MI, to provide insightfuls to support data areas of potential concern & develop remedial action plans.
- Produce strategy review documentation that shows relevant performance of comparative acquisition & existing customer strategies.
- Produce ad-hoc analysis reports on specific credit, campaign or collections issues.
- Actively manage & improve risk-based profitability of new applications as measured in terms of interest income, & Return on Credit Risk Economic Capital.
- Communicate with members of the respective Strategic Business Units (SBUs) to ensure speedy adoption of strategy development & revisions.
Communicate analytical results.
- Manage strategy sign-off process to ensure all stakeholders are informed of proposed strategy changes.
- Liaise with operational areas to ensure strategies are working optimally.
- Ensure all strategies comply with Bank'scredit risk policies & framework.
Customer Complaints Management
- Investigate & resolve all unresolved customer complaints escalated for final decisioning. Provide prompt & clear feedback to source of complaint.
- Reconsider all declined applications that have been escalated to CVM Credit Risk portfolio for further consideration. Refer all complex matters that need more investigation to the Head:CVM.
Experience Required:
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:
- B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar.
- No criminal record
Education:
- 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS.
- 1 year experience in SAS Advanced programming for statistical analysis & manipulation of very large data sets.
- Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years).
- SAS Programming.
- Problem Solving.
- Strong understanding of key credit risk metrics.
- Project Management experience.
- User Acceptance Testing.
- Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems/processes etc. may be impact on or provide opportunity to improve strategy execution & resulting performance.
go to method of application »
Job Summary
- Responsible for developing acquisition, as well as existing customer, Retail credit risk, collections or campaign strategies by using data analysis & predictive modelling techniques. In addition, responsible for developing monitoring & tracking management information (MI) of strategies & developing reports to highlight trends to management within the Portfolio.
Job Description
Strategy Design & Analysis
Develop data driven strategies within Retail Customer Value Management (CVM) team, including :
- Liaise with relevant stakeholders in order to identify & select an appropriate data sample;
- Source data on (e.g.) overall performance & point in time status on customer's accounts / credit history, from various data sources;
- Consolidate data in a logical manner;
- Identify data anomalies / trends & investigate possible causes;
- Develop several alternative profitability strategies based on an analysis of data & risk criteria available.
Produce detailed report CVM & portfolio Management Team on strategy design, including :
- Indicate data sample used, possible data exclusions & reasons of exclusions;
- Document strategy design methodology;
- Document possible alternative strategies & their impact on the business.
- Obtain buy-in from all stakeholders by communicating strategy.
- Present strategy within CVM monthly meeting to stakeholders.
- Liaise with CVM capability team to ensure strategy is correctly implemented & timelines are within acceptable standards.
- Execute unit testing to ensure proposed strategy is correctly implemented in credit scoring systems.
- Continually benchmark current strategies against mandated risk criteria & industry standard & best practice benchmarks.
- Secure approval from relevant governance structures, including sign-off control processes.
MI Production
- Produce & analyse monthly MI, to provide insightfuls to support data areas of potential concern & develop remedial action plans.
- Produce strategy review documentation that shows relevant performance of comparative acquisition & existing customer strategies.
- Produce ad-hoc analysis reports on specific credit, campaign or collections issues.
- Actively manage & improve risk-based profitability of new applications as measured in terms of interest income, & Return on Credit Risk Economic Capital.
- Communicate with members of the respective Strategic Business Units (SBUs) to ensure speedy adoption of strategy development & revisions.
Communicate analytical results.
- Manage strategy sign-off process to ensure all stakeholders are informed of proposed strategy changes.
- Liaise with operational areas to ensure strategies are working optimally.
- Ensure all strategies comply with Bank'scredit risk policies & framework.
Customer Complaints Management
- Investigate & resolve all unresolved customer complaints escalated for final decisioning. Provide prompt & clear feedback to source of complaint.
- Reconsider all declined applications that have been escalated to CVM Credit Risk portfolio for further consideration. Refer all complex matters that need more investigation to the Head:CVM.
Experience Required:
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:
- B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar.
- No criminal record
Education:
- 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS.
- 1 year experience in SAS Advanced programming for statistical analysis & manipulation of very large data sets.
- Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years).
- SAS Programming.
- Problem Solving.
- Strong understanding of key credit risk metrics.
- Project Management experience.
- User Acceptance Testing.
- Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems/processes etc. may be impact on or provide opportunity to improve strategy execution & resulting performance.
go to method of application »
Job Summary
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
go to method of application »
Overall job purpose
- To develop tactical strategy and delivery plans, formulate associated practice(s) and to ensure operational implementation and adoption in terms of actuarial methodology, governance and delivery objectives. This role enables sound management of business performance and financial risk.
Job Description
Key responsibilities:
- Lead on ORSA modelling and ORSA reporting for Life entities.
- Risk Appetite setting and Stress and Scenario Testing.
- Development and production of Executive and Board reporting.
- Leading on Strategic Actuarial Projects which may relate optimizing reporting, regulatory, or profitability outcomes.
Key Accountabilities:
- Perform complex actuarial production processes under limited supervision to support sound management of business performance and financial risk.
Processes may include:
1. Analytics and financial reporting to ensure accurate financial reporting and support management decision making:
- Preparation and analysis of data as inputs to actuarial calculations such as reserving
- Production of management information
- Production of experience analyses as an input for basis setting / pricing exercises; setting of valuation and pricing bases
- Production of actuarial exercises such as reserving, capital, and pricing
- Production of analysis of earning, risk reporting and analytics, and ORSA processes
2. Product development and management to enable business performance and drive customer value, including:
- Production of competitor research, understanding of the landscape and development of customer value propositions
- Creating advanced product design, formulation of product specifications and implementing multiple major product enhancements
3. Running models to ensure accurate financial reporting and support management decision making at an advanced level:
- For inputs to processes such as reserving, capital, pricing or business case modelling
- Development of and maintenance of advanced spreadsheet models which may include planning and capital and risk modelling
- Development of and maintenance of actuarial open platform software complex models
4. 1st line Quality Assurance review and checking to ensure accuracy of outputs for sound business decision making and ensuring a robust control environment.
5. Coordination of a committee / forum to enable business and risk management execution and oversight for a sound control environment
- Understand and deliver requirements of internal stakeholders, within the same business unit.
- Understand and deliver requirements of internal stakeholders, not within the same business unit i.e. Risk, Group.
6. People management responsibilities to support talent development and business resilience:
- May have 1 to 2 junior direct reports.
Education
- Bachelor's Degree: Actuarial Science
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Job Summary
- We are looking for a Test Manager to join our team in Markets Operations, to manage the day-to-day testing activities and deliverables by applying test strategy, test plans and managing Resources. Working in a cross-asset class function
Job Description
- Define, compile and maintain the test plan by consolidating the day-to-day testing milestones.
- Support the QA (Quality Assurance) Delivery Manager to integrate the test plan into an overall program plan to enable the QA Delivery Manager to manage dependencies and align activities by accurately updating daily progress.
- Escalate, manage and resolve issues and risks by liaising with the department(s) that owns the issue/risk.
- Guide the execution of test cases in a controlled environment against specific time lines and generate sufficient reports as proof.
- Perform complex requirements gathering, research alternative approaches and implement end-to-end solutions.
- Manage defects by using the test management tool
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
- Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
- For audit findings that have an impact on the area, work with the QA Deliver Manager to understand what actions are required to close out findings. Implement required actions.
- During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
- Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.
- Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
Education and Experience Required
Essential
- NQF Level 5: 3-year National Diploma/Higher Cert
- National Diploma in Information Technology
Preferred
- Post-Graduate Qualification in Information Sciences/ Business
- Diploma in Analysis/Process Engineering
- B Degree in IT
Knowledge & Skills: (Maximum of 6)
- Five (5) years direct experience in working with IT systems
- Three (3) Years’ experience of quality assurance methodologies and tools
- such as V-Model, SCRUM, RUP (Rational Unified Process)
- Five (5) Years’ experience in all the phases of the systems development lifecycle
- Global Markets Product knowledge (Fixed Income, FX, Derivatives, Settlements etc)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
- empowering climate within the team, sharing knowledge, experience, best practice and
- providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
go to method of application »
Job Summary
- Design, Develop & Deploy high-performing, scalable, enterprise-grade End User technologies.
Job Description
- SCCM Infrastructure Management and Troubleshooting skills
- Client Management
- Cloud management Gateway Management and Troubleshooting skills
- SCCM Reporting
- SQL Reporting
- Windows Update Management
- Windows 10 Servicing
- Office 365 Servicing
- Application Management and Deployment.
- Task Sequence Management and Deployment
- Co-management of devices between SCCM and Intune.
- Knowledge with MS SQL server advantageous.
- WSUS support and maintenance
- Basic PowerShell Scripting knowledge
- MS Intune Management
- Application Management and Deployment
- Windows Update Management
- Device Management
- Solution Design & Deployment (hardware & software)
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve End User technical problems / opportunities with high quality solutions
- Contribute to all phases of the development lifecycle
- Provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented End User systems & solutions
- Ensure systems & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Work collaboratively with Support Engineering teams to resolve End User technical problems & ensure resolution tracking & conclusion
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (where applicable)
- Use & configure modern observability techniques (where applicable)
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes / other
- Debug existing systems and solutions
- Work to consistently improve and evolve systems and solutions
- Comply with all Group Development / other technology standards
- Implement project & program plans for End User Systems and Solutions e.g. e.g. releases, deployment, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on systems and solutions
- Implement
- Be accountable for achieving all SLA / OLA and performance objectives and targets
- Implement effective technical knowledge and document management for all End User systems & solutions
- Develop & distribute performance reporting to enable business decision making
- Stay ahead of the curve on emerging technologies and development practices and continuously optimise and evolve solutions accordingly
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
- Provide technical training across a range of stakeholders
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- National Certificate: Information Technology
go to method of application »
Job Description
Delivery
- Lead multiple sprints.
- Ensuring SCRUM artefacts are maintained and updated
- Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
- Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
- Ensuring all change governance and standards are adhered to
- Ensuring code quality is maintained
- Developing plans to ensure delivery of teams’ work.
Transition to Agile
- Understand current development/delivery model and guide teams to adapt agile strategy.
- Satisfactory resolution of issues raised during transition.
- Support Project/Delivery Manager in planning and transition of releases.
- Providing expert guidance and assistance to colleagues for successful transition
Leading others and business skills
- Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
- Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
- Familiar with the details of at least one business area and has experience of liasing with peers in that area
- Is respected and consulted by business area peers and seen as a point of contact within the team
- Experience in creating and maintain sprint artefacts.
Delivery Capability
- Ability to maintain a dialogue in difficult situations
- Experience in maintaining and supporting multiple sprints
- Knowledge of major functions and features of workflow analysis tools
- Resolves major problems and fluently applies escalation and notification procedures for incidents
Management
- Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
- Experienced at leading or managing a variety of teams and projects.
- Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
- Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints
Application Management
- Understands how service support applies to own technical function:
- Has experience of incident & problem management disciplines
- Has experience of maintaining configuration items, raising changes and planning releases
- Has good operational knowledge of the service desk and incident systems
- Has experience in developing and maintaining technical reference documents
- Familiar with technical documentation standards, guidelines and best practices
- Working knowledge of scripting/utility tool component, features and facilities
Stakeholder Management
- Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
- Uses stakeholder management strategy effectively and knows how to navigate the organisation
- The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
- Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
- Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.
Education
- National Certificate: Information Technology
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Job Summary
- To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Handling of inbound calls
Job Description
- Administrative and operations support: Provide administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. Handling of inbound calls
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
Accountability:
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education and experience required
- 3-8 years + Cobol experience - essential
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application in the following is evident:
- Automation
- Messaging
- Integration
- Solutioning
- SSL Security
- CI/CD etc.
- Experience working in an agile environment
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Excellent understanding of specific coding / scripting languages e.g. Cobol both batch and on-line processing, IMS, Db2 experience and JCL.
- Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
- Experience with test-driven development and domain driven design
- Solid understanding of messaging protocols and web services like SOAP and REST
- Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
- Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),
- Topaz and other IDE tools pertaining to the mainframe, abend aid, Icetools, BMP and MPP and Easytrieve advantageous
- Strong understanding of version control and related concepts and techniques, particularly Git
- Experience with appropriate unit testing framework(s)
- Excellent debugging and problem-solving skills.
- Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform
Competencies: (Maximum of 8 competencies)
- Team Working
- Accountability
- Interpreting Data
- Meeting Timescales
- Taking Action
- Producing Output
- Thorough, detailed and solution based investigations
- Following Procedures
- Adopting Practical Approaches
- Mental and Environmental demands (RSA specific)
Special work requirements
- Standby on weekends and after hours may be required from time to time
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
Accountability:
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education and experience required
- 3-8 years + Cobol experience - essential
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application in the following is evident:
- Automation
- Messaging
- Integration
- Solutioning
- SSL Security
- CI/CD etc.
- Experience working in an agile environment
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Excellent understanding of specific coding / scripting languages e.g. Cobol both batch and on-line processing, IMS, Db2 experience and JCL.
- Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
- Experience with test-driven development and domain driven design
- Solid understanding of messaging protocols and web services like SOAP and REST
- Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
- Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),
- Topaz and other IDE tools pertaining to the mainframe, abend aid, Icetools, BMP and MPP and Easytrieve advantageous
- Strong understanding of version control and related concepts and techniques, particularly Git
- Experience with appropriate unit testing framework(s)
- Excellent debugging and problem-solving skills.
- Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform
Competencies: (Maximum of 8 competencies)
- Team Working
- Accountability
- Interpreting Data
- Meeting Timescales
- Taking Action
- Producing Output
- Thorough, detailed and solution based investigations
- Following Procedures
- Adopting Practical Approaches
- Mental and Environmental demands (RSA specific)
Special work requirements
- Standby on weekends and after hours may be required from time to time
Education
- Bachelor's Degree: Information Technology
Method of Application
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