Open Positions at MTN

Job Description

This role ensures smooth functioning of the enterprise business and manages the overall Enterprise business landscape and oversee key relationships with other MTN stakeholders. This includes:

• Driving the operating model development for MTN SA Enterprise, driving implementation, consolidation of strategic initiatives, and facilitating effective implementation of Enterprise organisations projects.
• Efficient and timely reporting from the CEBO office to MTN SA stakeholders, MTN Group, and MTN SA Board.
• Assisting with governance and New Ways of Working between the Enterprise and support teams.

Responsibilities

Strategy Development and Implementation

• Oversee the alignment of Enterprise Office strategy and MTNSA strategy which includes operating systems, procedures and processes.
• Drive strategy implementation across all the departments within Enterprise Department
• Integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different departments.
• Provide inputs into the operation matrices within the business to achieve optimal performance.
• Align operational needs of the department to external economic and commercial environment for sustainability.
• Drive effective change management supporting strategy implementation
• Define method for strategic project measurement and defines targets and metrics and drives the operating model development for MTN SA Enterprise.

Business Management

• Oversee the planning, execution, and successful delivery of customer-facing strategic projects. Ensure projects are completed on time, within scope, and budget
• Collaborates with EBU leadership to agree on EBU growth goals
• Identifies and tracks initiatives to reach growth goals
• Leads business model transformation strategies to keep EBU evolving with changing client and industry needs. This includes driving effective change management supporting operational execution
• Identifies opportunities to improve existing processes, governs these processes and remove redundant steps within them.
• Confirms strategic initiatives and communicates these with teams responsible for roll-out and execution.
• Reports on strategy execution to EBU and business leaders
• Defines method for strategic project measurement and defines targets and metrics
• Communicates the motivation behind business strategies to EBU teams.
• Closely tracks and monitors KPIs across the enterprise business
• Foster collaboration across EBUs to ensure seamless delivery of services and solutions to customers, enhancing overall business operations.
• Serve as liaison between staff, executives, senior leaders, and Chief Risk Officer, regarding company climate, employee well-being, project updates, proposals, and planning
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
• Provide regular updates to the Chief Enterprise Business Officer on strategy implementation progress, key achievements, and areas for improvement. Prepare detailed reports and presentations for executive review.

Operational Delivery and Reporting

• Oversee the consolidated business performance reporting for all business units
• Co-ordinate and Quality review of business performance reporting to MTN Group, MTN SA EXCO and MTN SA Board
• Prepare Risk Office packs for reporting to MTN Group, MTN EXCO and MTN SA Board as and when required
• Coordinate all supporting functions to enable operational delivery on the Risk Business Unit’s strategic objectives
• Report on a monthly basis to CEBO and EXCO on progress made within the division and in accordance with the measurement metrics set by the organisation
• Highlight to the management significant deviations from defined performance metrics
• Report on an ad-hoc basis on specific projects, as required.

Budget and Cost Control

• Develop and manage of divisional budgets in line with business objectives;
• Develop and manage project initiative budgets in line with business objectivesEnsure co-ordination of the annual Business planning of MTN Enterprise Business Unit
• Conduct financial analysis and forecasting to support strategic decisions and business planning.

Governance, Policies and Procedures

• Develop and enforce governance policies and procedures to ensure compliance with corporate standards and regulatory requirements.
• Implement risk management strategies to identify, assess, and mitigate business risks.
• Maintain accurate and transparent documentation of business activities and decisions.
• Conduct regular reviews and audits to ensure adherence to governance policies.

People Leadership /Management

• Lead, mentor, and develop a high-performing team of professionals within the function.
• Set integrated goals and objectives for product development teams to achieve a future-focused, future-fit high-performing organisation.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment.
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Develop and implement talent management and succession planning strategies to ensure long-term success.

Qualifications

• Minimum of 4-year tertiary degree(BCOM, BSC, Engineering) or related CA (SA), CIMA or MBA would be advantageous
• Minimum 5-8 years Operational and Business or management consulting Experience
• Experience with reporting to Board of Directors
• Minimum 3 years in Telecommunications industry
• Project Management Experience
• Strategic decision-making Experience

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Job Description

• To lead MTN SA’s indirect and direct channels  strategies including account management operations, transforming the business into the premier solutions partner for SMEs in South Africa.
• To lead the MTN SA Enterprise business indirect channel development and optimisation across indirect and direct sales segments with dedicated account managers and verticals namely, large enterprise and public sector with a regional focus.
• Drive sales growth, market share expansion, and client satisfaction through the development and optimisation of indirect sales channels, including the integration of direct sales and account management functions.
• Build and own relationships with priority clients and industry leaders especially for specific industries.
• Build targeted and actionable plans to pursue key clients which includes client portfolio growth strategies.

Responsibilities
Strategy Development and Implementation

• Develop and execute on the business development strategies to achieve sales and market share targets within the large enterprise and public sector, focusing on indirect and direct channels with a dedicated team of account managers through efficient allocation of resources and managing priorities to deliver against set performance goals.
• Drive sales growth, market share expansion, and client satisfaction through the development and optimisation of indirect sales channels, including the integration of direct sales and account management functions.
• Hold overall responsibility for designing, developing and delivering the sales management strategic planning approach.
• Identify and capitalise on market opportunities and trends within the large enterprise and public sector to inform indirect and direct sales strategic planning and decision-making.

Business Operations Leadership

• Drive the development of the business pipeline by engaging with prospects, partners and key customers.
• Lead the development of segment and regional-specific messaging and collateral materials that effectively communicate the MTN value proposition for enterprise fixed solutions, could computing, security and IoT.
• Use data to produce forecasting models, metrics, reports, analyses and dashboards to drive key business decisions across the indirect and direct channel commercial, to influence both strategic and tactical decision-making.
• Partner with segment and regional sales leaders to drive core indirect and direct channel operations processes such as territory planning, quota development, sales performance management and sales incentive programs.
• Possess exceptional depth and breadth across all sales channels, view business issues from multiple expertise angles and leverage deep expertise to offer commercial propositions and solutions.
• Build and maintain accurate sales forecasts against key performance indicators for the direct and indirect sales teams and account managers.
• Collaborate with segment and regional sales leaders to identify and partner with strategic prospects, with an aim to converting them into clients.
• Oversee the sales solution team to ensure high-level execution at every stage of the pipeline development and sales process.

Financial Leadership and Cost Control

• Develop and manage the annual budget for the indirect and direct channels segment.
• Ensure weekly/ monthly/ annual sales targets for the indirect and direct channels are achieved
• Monitor financial performance, including revenue, expenses, and profitability, and implement cost control measures.
• Conduct financial analysis and forecasting to support strategic decisions and business planning.
• Identify and pursue opportunities to improve financial performance and achieve financial targets.

Product Leadership (End-to-End)

• Collaborate with product development, marketing, and sales teams to ensure product offerings meet market demands and customer needs.
• Drive innovation in product development to maintain a competitive edge in the market.
• Monitor product performance and customer feedback to inform product enhancements and new development.

Governance, Policies and Procedures

• Develop and enforce governance policies and procedures to ensure compliance with corporate standards and regulatory requirements.
• Implement risk management strategies to identify, assess, and mitigate business risks.
• Maintain accurate and transparent documentation of business activities and decisions.
• Conduct regular reviews and audits to ensure adherence to governance policies.

Stakeholder Management

• Engage with key SME segments stakeholders to build and maintain strong relationships.
• Represent the large enterprise and public sector segment in executive meetings and industry forums.
• Communicate effectively with internal and external stakeholders to align expectations and objectives.
• Manage stakeholder expectations and address concerns promptly and effectively.
• Develop partnering relationships with senior executives throughout the MTN SA Enterprise business unit building high levels of professional credibility and mutual trust and ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plans.
• Engage with the Legal, Finance and Risk Departments within MTN SA to understand the regulatory requirements when developing products and services for SME segments, to ensure appropriate compliance across jurisdictions.

People Leadership /Management

• Lead, mentor, and develop a high-performing team of professionals within the SME segment, indirect and direct channels.
• Set integrated goals and objectives for the direct and indirect channel teams to achieve a future-focused, future-fit high-performing organisation.
• Foster a positive and inclusive work environment that encourages collaboration and innovation.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Develop and implement talent management and succession planning strategies to ensure long-term success.

Qualifications

• Minimum of 4-year tertiary degree
• Masters/ MBA Degree preferred
• Fluent in English and language of country preferable
• Minimum of 10 years of sales experience with 5 years in sales leadership for the Indirect Channel vertical segment within the business
• 5 years senior management experience or more; with at least 3 years in relevant sector/ industry (understanding emerging markets advantageous).
• Work experience across diverse cultures and geographies is advantageous.
• Direct sales expertise and sales management experience - leading a team of sellers focusing on enterprise accounts.
• Experience in Market Penetration and business development

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Job Description

• Lead function of Business Operations Support for MTN SA’s Enterprise business. This includes:
• Developing and execute a cost-effective EBU Operational Support strategy, covering Risk Compliance, Business Optimization, and ICT Operations.
• Supporting mobile and fixed offerings, ensuring effective management and seamless customer experience across EBU.
• Drive the strategic project management office for Enterprise focusing on customer facing delivery.
• Define and drive digitisation and automation initiatives for MTN SA, enhancing efficiency and effectiveness across the enterprise.
• Lead Governance compliance, and New Ways of Working between the Enterprise and support teams.
• Lead the sourcing, shaping and closing of deals, and work with account and sector leadership to being a step change to sales and revenue results.

Responsibilities
Strategy Development and Implementation

• Develop and implement the Business Development Strategy and annual Business Development Plan for the Operational Support business across Mobile and ICT business to deliver superior sales performance through efficient allocation of resources and managing priorities to deliver against set performance goals.
• Drives the strategic project management office for Enterprise focusing on customer facing delivery.
• Conduct in-depth market research to identify trends, opportunities. Analyse the competitive landscape to position MTN SA’s enterprise solutions effectively.
• Formulate a detailed strategic plan outlining short-term and long-term goals, initiatives, and key performance indicators (KPIs) for Enterprise operations.

Business Operations Leadership

• Drive the strategic project management office for Enterprise with a focus on customer-facing delivery. Design and implement programmes to improve sales effectiveness.
• Lead team to achieve weekly / monthly / annual targets for the Operational Support business
• Oversee and enhance Operational Support activities to ensure smooth functioning of the enterprise business.
• Monitor and optimize the performance of Operational Support segments.
• Maintain a balanced Operational Support structure to enhance customer experience.
• Establish and refine Operational Support processes and procedures for optimal enablement.
• Identifiy opportunities to improve team and individual performances
• Lead the tracking and reporting of overall  Enterprise performance.

Regional and Large Programme Business Development

• Provide oversight and guidance to the regional Enterprise  Heads in the regions outside Gauteng, sharing best practices, advice and insight to help them to drive growth in their region.
• Drives the sourcing and shaping of large deals at a national and regional level for our Global and Key Accounts in the LE and PE segments, working closely with the Sector Heads.
• Prioritise and plan a target list of “Must Win” acquire and grow clients across LE and PE segments working with the Segment Leads, GAMs and LAMs
• Provide feedback through regular engagements with Head of Regions on Regional Enterprise performance and client account initiatives
• Utilise regional and industry insights to collaborate with teams to tailor customer centric enterprise solutions
• Collaborates with LE and SE sector heads to agree on highest priority clients and deals Identifies opportunities to improve existing processes, governs these processes and remove redundant steps within them.
• Build relationships (along with account leadership) as well as sharing his insights in large business and technology transformations to shape and structure complex deal solutions.

Financial Leadership and Cost Control

• Monitor financial performance, including revenue, expenses, and profitability, and implement cost control measures using frameworks to track progress against strategic goals.
• Oversee the day-to-day operations of the Enterprise business unit, ensuring efficiency and effectiveness.
• Implement and optimize processes to enhance customer experience, reduce churn, and improve operational KPIs.
• Manage relationships with key stakeholders, including vendors, partners, and internal teams, to ensure seamless delivery of services.
• Conduct financial analysis and forecasting to support strategic decisions and business planning.
• Identify and pursue opportunities to improve financial performance and achieve financial targets.

Governance, Policies and Procedures

• Tracks compliance and conformity to SLAs and OLAs agreed between the Enterprise business and other support functions servicing the core team, e.g., Client services, TFLS, Brand and Marketing, Finance etc.
• Develop and enforce governance policies and procedures to ensure compliance with corporate standards and regulatory requirements.
• Implement risk management strategies to identify, assess, and mitigate business risks.
• Maintain accurate and transparent documentation of business activities and decisions.
• Conduct regular reviews and audits to ensure adherence to governance policies.

People Leadership /Management

• Lead, mentor, and develop a high-performing team of professionals within the Business Operations and Support function .
• Set integrated goals and objectives for product development teams to achieve a future-focused, future-fit high-performing organisation.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment.
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Develop and implement talent management and succession planning strategies to ensure long-term success.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Enable and model healthy employee relations and collaborative teamwork
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the Enterprise  team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications

• Minimum of 4-year tertiary degree
• Post Grad in, Operations and/or Project Management
• MBA or masters is advantageous
• Fluent in English and language of country preferable
• Minimum of 10 years of experience with 5 years in sales leadership for the operational support vertical segment within the business
• Minimum 5 years in Information Communications Technology and 5 years senior management experience or more; with at least 3 years in relevant industry.
• Work experience across diverse cultures and geographies is advantageous.
• Strong leadership skills and experience leading a team of sellers focusing on enterprise accounts.

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Job Description

• Drive the growth and profitability of the large enterprise segment by developing and leading the management of National and the Gauteng key account portfolios working closely with the CEBO.
• Building strong relationships with LE segment clients and industry leaders.
• Delivering customer centric solutions that meet LE segment clients’ business objectives working closely with the product teams.
• Identify new revenue streams, informing product teams on industry-specific solutions.
• Collaborating with regional sales teams to achieve overall business goals.

Responsibilities
Strategy Development and Implementation

• Develop and execute comprehensive strategies to achieve business objectives and growth targets for the large enterprise segment.
• Identify market opportunities and trends to inform strategic planning and decision-making.
• Align large enterprise strategies with overall corporate goals and initiatives.
• Drive innovation and continuous improvement in business practices and service offerings.
• Collaborate regularly with the CEBO to align solutions with best practice and to the overall MTN SA Enterprise strategy and guidance.
• Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the Strategy.
• Lead the business strategy and set sales targets to achieve ambition in line with MTN SA’s Enterprise strategy, overseeing the sales team for large ticket products.

Business Operations Leadership

• Oversee day-to-day operations of the large enterprise segment to ensure efficiency, quality, and productivity.
• Implement and optimise business processes to enhance operational performance and customer satisfaction.
• Engage and lead the partnerships between BAU functions and outside partners to help develop products and initiatives on a national level.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Manage and oversee project documents, including all SLA’s and project scopes, to ensure fair and realistic standards have been set, along with appropriate deadlines.
• Ensure compliance with industry standards and regulatory requirements.
• Continuously manage and review the performance and deliverables of direct and indirect reports to ensure that the MTN SA Enterprise goals and objectives are achieved.
• Develop business cases and serve as subject-matter expert for large enterprise solutions, as they are built to scale by development teams.
• Develop and design area’s Service Level Agreements (SLA’s) to ensure that contractual agreements are met for clients and all parties involved.

Financial Leadership and Cost Control

• Develop and manage the annual budget for the large enterprise segment.
• Monitor financial performance, including revenue, expenses, and profitability, and implement cost control measures.
• Conduct financial analysis and forecasting to support strategic decisions and business planning.
• Identify and pursue opportunities to improve financial performance and achieve financial targets.

Product Leadership (End-to-End)

• Collaborate with product development, marketing, and sales teams to ensure product offerings meet market demands and customer needs.
• Drive innovation in product development to maintain a competitive edge in the market.
• Monitor product performance and customer feedback to inform product enhancements and new development.

Governance, Policies and Procedures

• Develop and enforce governance policies and procedures to ensure compliance with corporate standards and regulatory requirements.
• Implement risk management strategies to identify, assess, and mitigate business risks.
• Maintain accurate and transparent documentation of business activities and decisions.
• Conduct regular reviews and audits to ensure adherence to governance policies.

Stakeholder Management

• Build and maintain strong relationships with key stakeholders, including customers, partners, suppliers, and regulatory bodies.
• Represent the large enterprise segment in executive meetings and industry forums.
• Communicate effectively with internal and external stakeholders to align expectations and objectives.
• Manage stakeholder expectations and address concerns promptly and effectively.
• Develop partnering relationships with senior executives throughout the MTN SA Enterprise business unit as well as GAMs and LAMs, building high levels of professional credibility and mutual trust and ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plans.
• Engage with the Legal, Finance and Risk Departments within MTN SA to understand the regulatory requirements when developing products and services, to ensure appropriate compliance across jurisdictions.

People Leadership /Management

• Lead, mentor, and develop a high-performing team of professionals within the large enterprise segment.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Foster a positive and inclusive work environment that encourages collaboration and innovation.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Develop and implement talent management and succession planning strategies to ensure long-term success.

Qualifications

• Bachelors Degree in Business Administration, Telecommunication or a related field
• Masters/ MBA Degree preferred
• Minimum 10 years of experience in a senior leadership role within the telecommunications industry:
• Proven track record of developing and implementing successful business strategies.
• Experience leading and motivating high-performing teams.
• Ability to manage multiple priorities and adapt to changing business needs.
• Project management experience.
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies

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Responsibilities
Strategy Development and Implementation

• Lead the development and implementation of the overall Mobile and Fixed Products and Solutions and go-to-market strategy in alignment with MTN SA Enterprise and Corporate Strategy. This covers conception through to implementation of the Product, Capability and Solutions, Sales Performance and Project Delivery.
• Lead the growth strategy and set sales targets to achieve ambition in line with Converged Solutions, overseeing the sales team for fixed and converged offerings.
• Lead the implementation of yearly plans in line with the overarching function’s business goals and strategy. This includes setting collective goals and objectives, integrating the Group and MTNSA strategy and direction.
• Ensure effective implementation of strategy within own team and portfolio by means of providing direction, and best-in-class methodologies, frameworks, models and roadmaps.
• Collaborate regularly with Group COE leaders to align solutions with best practice and to the overall MTN strategy and guidance.
• Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the Strategy.

Business Operations Leadership

• Develop and design area’s Service Level Agreements (SLA’s) to ensure that contractual agreements are met for clients and all parties involved.
• Engage and lead the partnerships between BAU functions and outside partners to help develop P&C products and initiatives, based on synergies that exist between BAU and the division within the ICT, Fixed and Converged solutions portfolio function.
• Establish and implement an integrated project management model by understanding all aspects of project management, in turn delivering complete and comprehensive projects.
• Manage and oversee project documents, including all SLA’s and project scopes, to ensure fair and realistic standards have been set, along with appropriate deadlines.
• Identify areas within functional business processes for potential automation, by overseeing the function (including Presales, Products and Solutions as well as ICT Operations) and optimising functionality throughout the function.
• Develop business processes and serve as subject-matter expert for process improvements, as they are built to scale by development teams.
• Oversee multiple functional units within the P&C function, by engaging with leaders in the functional units (Product & Solutions, Presales & Customer Solutioning as well as ICT Operations), ensuring consistency and optimal performance on all aspects of P&C outputs.
• Oversee, review and approve the preparation and submission of all key functional reports required ensuring accuracy, timeliness, and strategic alignment.
• Continuously manage and review the performance and deliverables of direct and indirect reports to ensure that the goals and objectives are achieved. Ensure service delivery excellence at all times within area of responsibility.

Financial Leadership and Cost Control

• Manage the budget by taking full responsibility for the overall Profit and Loss (P&L) of the function and strive to deliver a comprehensive financial forecast with defined bi-annual, annual and multi-year milestones.
• Guide and support product development and sales by placing the correct talent in the correct roles to ensure optimal end-to-end delivery of the budgetary and sales forecast targets and milestones.
• Forecast, plan, develop and review the budget for own team and secure the necessary approvals.
• Manage the return on investment within the function by ensuring the best possible products, at the time, are being sold to clients, thereby creating a significant increase in ‘return clients’, essentially establishing a larger base and market share for MTN as a player in the market.
• Monitor costs and determine initiatives to increase efficiencies and optimise resources - maximise cost/benefit ratios.     
• Ensure that all MTN company financial targets are met.
• Ensure Vendor & IT costs are effectively managed.

Product Leadership (End-to-End)

• Lead the ideation, design, and development of new fixed and products and solutions. This likely involves working with cross-functional teams including CS, TFLS, External Partners  marketing, and sales segment teams as well as leveraging MTN's telecom infrastructure to develop and implement innovative new Products.
• Lead a cross-functional team in the prioritization and planning of product roadmaps and major product releases. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs.
• Effectively prioritise and manage the scope of each product launch to deliver key capabilities on time and on budget.
• Where required partner with the Commercial leadership and teams to oversee the creation and execution of the Products roll-out and go-to-market plans.
• Lead and ignite a team to ensure existing fixed and converged products remain competitive and meet customer needs. This may involve tasks like pricing strategy, product roadmaps, and feature development.
• Define and drive the execution of projects by tracking and monitoring the delivery of project milestones to ensure smooth, efficient and optimal delivery of projects, in line with client expectations.
• In collaboration with team, monitor and analyze the financial performance of the fixed and converged portfolio to ensure it meets profitability goals. This may involve managing costs, pricing strategy, and forecasting revenue.
• Ensure customers have a positive journey throughout their interactions with our fixed-line and converged services. Drive higher customer satisfaction, reduced churn, and ultimately, increased profitability for the business.
• Monitor key Products performance metrics to ensure optimum performance and identify improvement opportunities. Highlight significant deviations from defined performance targets and metrics and consolidate recovery plans, ensuring proactive management of issues and risks.

Governance, Policies and Procedures

• Develop and supervise the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s.
• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Identify and manage partners, and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions.

Stakeholder Management

• Manage and engage with the relevant internal business units, when and as required, to obtain optimal support to complete relevant  processes and developments.
• Engage with other members in the MTN leadership function to gain appropriate buy-in to enhance the P&C function, creating opportunity to expand and optimise the function even further.
• Develop partnering relationships with senior executives throughout the P&C function as well as the larger ICT organisational function, building high levels of professional credibility and mutual trust, and ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plans.
• Engage with the Legal, Finance and Risk Departments within MTN to understand the regulatory requirements when developing products and services, to ensure appropriate compliance across jurisdictions.

People Leadership /Management

• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to each area.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.

Qualifications

• Minimum of 4-year Engineering, Business Administration,  qualification or related
• Masters/ MBA  degree preferred
• 10 Years Experience including:
• Minimum 5 years of Senior Management Experience
• Work across diverse cultures and geographies
• Proven track record of success in a product management or general management role within the telecommunications industry, preferably with experience in fixed-line and/or converged solutions.
• Experience leading and motivating high-performing teams.
• Project Management Experience
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies