Analyst Credit Risk CVM - Johannesburg at Absa Group Limited (Absa)

Job Summary

• Responsible for developing acquisition, as well as existing customer, Retail credit risk, collections or campaign strategies by using data analysis & predictive modelling techniques. In addition, responsible for developing monitoring & tracking management information (MI) of strategies & developing reports to highlight trends to management within the Portfolio.

Job Description

Strategy Design & Analysis

Develop data driven strategies within Retail Customer Value Management (CVM) team, including :

• Liaise with relevant stakeholders in order to identify & select an appropriate data sample;
• Source data on (e.g.) overall performance & point in time status on customer's accounts / credit history, from various data sources;
• Consolidate data in a logical manner;
• Identify data anomalies / trends & investigate possible causes;
• Develop several alternative profitability strategies based on an analysis of data & risk criteria available.

Produce detailed report CVM & portfolio Management Team on strategy design, including :

• Indicate data sample used, possible data exclusions & reasons of exclusions;
• Document strategy design methodology;
• Document possible alternative strategies & their impact on the business.
• Obtain buy-in from all stakeholders by communicating strategy.
• Present strategy within CVM monthly meeting to stakeholders.
• Liaise with CVM capability team to ensure strategy is correctly implemented & timelines are within acceptable standards.
• Execute unit testing to ensure proposed strategy is correctly implemented in credit scoring systems.
• Continually benchmark current strategies against mandated risk criteria & industry standard & best practice benchmarks.
• Secure approval from relevant governance structures, including sign-off control processes.

MI Production 

• Produce & analyse monthly MI, to provide insightfuls to support data areas of potential concern & develop remedial action plans.
• Produce strategy review documentation that shows relevant performance of comparative acquisition & existing customer strategies.
• Produce ad-hoc analysis reports on specific credit, campaign or collections issues.
• Actively manage & improve risk-based profitability of new applications as measured in terms of interest income, & Return on Credit Risk Economic Capital.
• Communicate with members of the respective Strategic Business Units (SBUs) to ensure speedy adoption of strategy development & revisions.

Communicate analytical results.

• Manage strategy sign-off process to ensure all stakeholders are informed of proposed strategy changes.
• Liaise with operational areas to ensure strategies are working optimally.
• Ensure all strategies comply with Bank'scredit risk policies & framework.

Customer Complaints Management 

• Investigate & resolve all unresolved customer complaints escalated for final decisioning.   Provide prompt & clear feedback to source of complaint.
• Reconsider all declined applications that have been escalated to CVM Credit Risk portfolio for further consideration.   Refer all complex matters that need more investigation to the Head:CVM.

Experience Required: 

The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

• B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar.
• No criminal record

Education: 

• 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS.
• 1 year experience in SAS Advanced programming for statistical analysis & manipulation of very large data sets.
• Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years).
• SAS Programming.
• Problem Solving.
• Strong understanding of key credit risk metrics.
• Project Management experience.
• User Acceptance Testing.
• Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems/processes etc. may be impact on or provide opportunity to improve strategy execution & resulting performance.