Jobs at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

 

About the role

• Provide secretarial and administrative support to the Assurance teams

Essential skills and experience

• 3- 5 years related experience gained in a professional environment
• Proficient in use of MS Word (Advanced), Excel, Power Point and google office suite;
• Pro-active and able to use own initiative;
• Pay attention to detail;
• Ability to interact with clients, managers and partners professionally;
• Good writing and typing skills; 
• Good interpersonal and communication skills; 
• Ability to handle confidential and sensitive information; 
• Reliable, motivated, results-orientated, able to work under pressure, able to multi-task;
• Team player; 
• Ability to prioritize and meet deadlines

Required qualifications

• Grade 12
• Relevant tertiary qualification (degree or diploma) preferable

Responsibilities

• General administration
• General administration and filing
• Compiling presentations
• Typing of minutes (dictation and transcription)
• Client management 

Invoice Management

• Maintain and submit billing forms
• Send to appropriate client contact
• Follow up on outstanding billings and confirm receipts
• All continuing job codes should be rolled forward annually
• Assist in the creation of new job codes
• Completion of timesheets and expense sheets in oracle for contractors
• Personal Assistant to complete timesheets and expense sheets on behalf of contractors

Quality

• Paper file management
• Assist with CPD declaration
• Assist partners with submissions to IRBA
• Trainees-SAICA Management
• Monitoring compliance with SAICA Skills reviews in LTS

Oracle

• Completion of Invoice requests - Complete requests from google sheet and send to the clients
• Follow up on all Oracle queries regarding invoices, payments, statements etc.
• WIP management - Extraction of reports for managers and assist with provision queries
• Debtors' management - Extraction of reports and following up with managers/clients for overdue balances
• Assisting with creating new job codes, cross border questionnaires, follow up with inter office charges 
• General administrative support in Oracle

Risk management

• Extraction and monitoring compliance with Risk Management
• Follow up and assist managers with any queries regarding Risk Management - Paperfiles etc
• Assist manager group with AFS, CES requests etc
• Manage Information Security Management inspections for main office.

General

• Maintain the "database" of client information - client name, main contacts, partner and engagement manager.
• Furthermore, follow up with managers that have not completed the required information in the database 

Salesforce, Maintenance of Wins and CPP

• Central point for the audit department on salesforce for proposals or potential opportunities to ensure that salesforce is updated timeously.
• Manage the wins schedule and reporting to national.
• Arrange meetings regarding CPP and note action points from the meeting.

Timesheets and Utilisation

• Staff utilisation - follow up on unproductive trainees on a monthly basis. 
• Escalate or provide feedback to Human Capital on non-compliance

Referral/Secondments

• Assist managers with organising of referrals by other offices and arranging secondments of staff to other offices.

Office operations

• Coordinate business continuity management processes and administration for the office

go to method of application »

The Africa Digital Transformation team has a position to support our Africa Digital Transformation Platform Manager and Lead’s efforts in ensuring people across the Africa territory are aware of, understand, can make use of, and can apply the components of our digital platforms, specifically but not limited to:

• Digital Lab - housing all citizen-led digital assets, global and local, as our focus shifts to developing and consuming assets with a business impact.  
• Innovation Platform - a centralised platform that allows for greater transparency and structure with regards to idea management and innovation.  

In addition, this person will work within the SDT team, global teams and Africa Tech to roll out any new innovation or related platforms that become available, maintain the two platforms above and to enable new innovations across Line of Service.

To reflect and address the digital needs of the Africa firm, the newly restructured Africa Digital Transformation team is made up of three focal areas, namely: Digital Operations, Digital Platforms, and Digital Change and Upskilling. The Africa Digital Platform: Innovation and Digital Lab support role will support the Digital Platforms focus area and the Data Platform Manager and Lead. This role is for an experienced Associate who can contribute to our strategic thinking around ‘Growing as a data business’, playing a role in shaping our change management and adoption plans with our Digital Change and Upskilling team, to help our business use these platforms optimally in their line of work. That will result in a well understood digital ecosystem that meets the requirements of its users, our community of solvers, in the lines of service.

Key activities:

• Support the implementation of the digital strategy, vision and requirements around Digital Lab and the Innovation Platform, created by the Africa firm’s Digital leader and the Digital Platform Lead.
• Grow your technical expertise to support the implementation of the Digital Lab and Innovation Platform strategic plans to drive wider use of these platforms in Africa including the establishment of an Innovation Platform.
• Support the manager in the positioning of Digital Lab and Innovation Platform as well as gathering the user requirements of each to work with Africa Tech and global teams to establish any additions and enhancements that may lead to a better user experience and adoption.
• Develop knowledge and understanding of the Innovation Platform and Digital Lab, including how they are interlinked.

Support the lead and manager in the coordination of activities with: 

• the line of service Digital Transformation representatives 

• to support their efforts to drive contribution and consumption of business impact assets on Digital Lab,

• around the collection of digital solution success stories, with a view to identify solutions that are repeatable and should be included as business impact assets on the Digital Lab, 

• the line of service Digital Transformation representatives and all Innovation Platform stakeholders (internal and external) to ensure that the Innovation Platform functions as expected.

• Chief Data Officer and team on the data requirements of various projects and initiatives, as required.

Support the lead and manager in the governance and curation process for Digital Lab and all Digital assets within it.

• Support the lead and manager in the adoption rates across the Digital Lab and Innovation Platform. Undertakes analysis of adoption activities using the success metrics. Monitor progress and update the team including any plans to change the adoption rates. 

Work with the Digital Change and Upskilling Team: 

• To help determined change management activities, training, communications and support needed for the lines of service for all initiatives across all the platforms
• to help design and implement a programme of tailored demonstrations, integrated with the lines of service’s own activities to drive wider use of assets on Digital Lab;
• Help provide oversight and input into the development and maintenance of training material which enables all users to proficiently use the platforms.
• Help coordinate and where needed deliver training and demo sessions when required as determined in the change management plans.
• Have an understanding of our ‘In-LoS Asset Development Framework’ and how it integrates with the governance and curation processes for Digital Lab.
• Provide support to the Digital Accelerators and the Digital Accelerator Programme.

Desired Knowledge, Skills, Qualification & Experience:

• A newly qualified candidate with a degree in Business Studies / Engineering / Information Technology / Data Engineering or related.
• Some skills and experience in workflow automation. Exposure to tools such as Alteryx, Databricks, Google’s Apps-Script, Microsoft PowerApps and/or PowerBI will be advantageous.
• Basic knowledge/understanding of scripting and database languages such as Python, R, UiPath, SQL, or JavaScript
• Creativity and an innovation mindset 
• Understanding and interest in how digital technology and data analytics can, and are changing people’s lives including a user centric mindset when delivering this in their role
• Good communication skills combined with good writing and presentation skills 
• Project management skills
• Self driven and organised
• Flexible and adaptable