Administrator at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

About the role

• Provide secretarial and administrative support to the Assurance teams

Essential skills and experience

• 3- 5 years related experience gained in a professional environment
• Proficient in use of MS Word (Advanced), Excel, Power Point and google office suite;
• Pro-active and able to use own initiative;
• Pay attention to detail;
• Ability to interact with clients, managers and partners professionally;
• Good writing and typing skills; 
• Good interpersonal and communication skills; 
• Ability to handle confidential and sensitive information; 
• Reliable, motivated, results-orientated, able to work under pressure, able to multi-task;
• Team player; 
• Ability to prioritize and meet deadlines

Required qualifications

• Grade 12
• Relevant tertiary qualification (degree or diploma) preferable

Responsibilities

• General administration
• General administration and filing
• Compiling presentations
• Typing of minutes (dictation and transcription)
• Client management 

Invoice Management

• Maintain and submit billing forms
• Send to appropriate client contact
• Follow up on outstanding billings and confirm receipts
• All continuing job codes should be rolled forward annually
• Assist in the creation of new job codes
• Completion of timesheets and expense sheets in oracle for contractors
• Personal Assistant to complete timesheets and expense sheets on behalf of contractors

Quality

• Paper file management
• Assist with CPD declaration
• Assist partners with submissions to IRBA
• Trainees-SAICA Management
• Monitoring compliance with SAICA Skills reviews in LTS

Oracle

• Completion of Invoice requests - Complete requests from google sheet and send to the clients
• Follow up on all Oracle queries regarding invoices, payments, statements etc.
• WIP management - Extraction of reports for managers and assist with provision queries
• Debtors' management - Extraction of reports and following up with managers/clients for overdue balances
• Assisting with creating new job codes, cross border questionnaires, follow up with inter office charges 
• General administrative support in Oracle

Risk management

• Extraction and monitoring compliance with Risk Management
• Follow up and assist managers with any queries regarding Risk Management - Paperfiles etc
• Assist manager group with AFS, CES requests etc
• Manage Information Security Management inspections for main office.

General

• Maintain the "database" of client information - client name, main contacts, partner and engagement manager.
• Furthermore, follow up with managers that have not completed the required information in the database 

Salesforce, Maintenance of Wins and CPP

• Central point for the audit department on salesforce for proposals or potential opportunities to ensure that salesforce is updated timeously.
• Manage the wins schedule and reporting to national.
• Arrange meetings regarding CPP and note action points from the meeting.

Timesheets and Utilisation

• Staff utilisation - follow up on unproductive trainees on a monthly basis. 
• Escalate or provide feedback to Human Capital on non-compliance

Referral/Secondments

• Assist managers with organising of referrals by other offices and arranging secondments of staff to other offices.

Office operations

• Coordinate business continuity management processes and administration for the office