Africa Digital Platform: Innovation and Digital Asset (Digital Lab) Support at PricewaterhouseCoopers (PwC)

The Africa Digital Transformation team has a position to support our Africa Digital Transformation Platform Manager and Lead’s efforts in ensuring people across the Africa territory are aware of, understand, can make use of, and can apply the components of our digital platforms, specifically but not limited to:

• Digital Lab - housing all citizen-led digital assets, global and local, as our focus shifts to developing and consuming assets with a business impact.  
• Innovation Platform - a centralised platform that allows for greater transparency and structure with regards to idea management and innovation.  

In addition, this person will work within the SDT team, global teams and Africa Tech to roll out any new innovation or related platforms that become available, maintain the two platforms above and to enable new innovations across Line of Service.

To reflect and address the digital needs of the Africa firm, the newly restructured Africa Digital Transformation team is made up of three focal areas, namely: Digital Operations, Digital Platforms, and Digital Change and Upskilling. The Africa Digital Platform: Innovation and Digital Lab support role will support the Digital Platforms focus area and the Data Platform Manager and Lead. This role is for an experienced Associate who can contribute to our strategic thinking around ‘Growing as a data business’, playing a role in shaping our change management and adoption plans with our Digital Change and Upskilling team, to help our business use these platforms optimally in their line of work. That will result in a well understood digital ecosystem that meets the requirements of its users, our community of solvers, in the lines of service.

Key activities:

• Support the implementation of the digital strategy, vision and requirements around Digital Lab and the Innovation Platform, created by the Africa firm’s Digital leader and the Digital Platform Lead.
• Grow your technical expertise to support the implementation of the Digital Lab and Innovation Platform strategic plans to drive wider use of these platforms in Africa including the establishment of an Innovation Platform.
• Support the manager in the positioning of Digital Lab and Innovation Platform as well as gathering the user requirements of each to work with Africa Tech and global teams to establish any additions and enhancements that may lead to a better user experience and adoption.
• Develop knowledge and understanding of the Innovation Platform and Digital Lab, including how they are interlinked.

Support the lead and manager in the coordination of activities with: 

• the line of service Digital Transformation representatives 

• to support their efforts to drive contribution and consumption of business impact assets on Digital Lab,

• around the collection of digital solution success stories, with a view to identify solutions that are repeatable and should be included as business impact assets on the Digital Lab, 

• the line of service Digital Transformation representatives and all Innovation Platform stakeholders (internal and external) to ensure that the Innovation Platform functions as expected.

• Chief Data Officer and team on the data requirements of various projects and initiatives, as required.

Support the lead and manager in the governance and curation process for Digital Lab and all Digital assets within it.

• Support the lead and manager in the adoption rates across the Digital Lab and Innovation Platform. Undertakes analysis of adoption activities using the success metrics. Monitor progress and update the team including any plans to change the adoption rates. 

Work with the Digital Change and Upskilling Team: 

• To help determined change management activities, training, communications and support needed for the lines of service for all initiatives across all the platforms
• to help design and implement a programme of tailored demonstrations, integrated with the lines of service’s own activities to drive wider use of assets on Digital Lab;
• Help provide oversight and input into the development and maintenance of training material which enables all users to proficiently use the platforms.
• Help coordinate and where needed deliver training and demo sessions when required as determined in the change management plans.
• Have an understanding of our ‘In-LoS Asset Development Framework’ and how it integrates with the governance and curation processes for Digital Lab.
• Provide support to the Digital Accelerators and the Digital Accelerator Programme.

Desired Knowledge, Skills, Qualification & Experience:

• A newly qualified candidate with a degree in Business Studies / Engineering / Information Technology / Data Engineering or related.
• Some skills and experience in workflow automation. Exposure to tools such as Alteryx, Databricks, Google’s Apps-Script, Microsoft PowerApps and/or PowerBI will be advantageous.
• Basic knowledge/understanding of scripting and database languages such as Python, R, UiPath, SQL, or JavaScript
• Creativity and an innovation mindset 
• Understanding and interest in how digital technology and data analytics can, and are changing people’s lives including a user centric mindset when delivering this in their role
• Good communication skills combined with good writing and presentation skills 
• Project management skills
• Self driven and organised
• Flexible and adaptable