Web Developer - Cape Town at Collinson

Key Responsibilities

• Perform daily checks across all platforms using monitoring solutions and escalate issues.
• To develop, support and configure the Omni channel product/solutions
• Identify any risks and/or concerns with regards to the application layer
• Active involvement in BCP/DR testing, including reporting
• Liaising with staff globally and forming strong working relationships
• Gather business requirements when on/off-boarding and/or change requests
• Document newly learned processes to build Internal knowledge base
• Perform solution documentation
• Working on ways to automate and improve development and release processes

Knowledge, skills and experience required

• Strong scripting in HTML & JavaScript
• Prior AWS Connect & EC2 experience a significant advantage
• Escalate and chase known issues internally, following internal Incident Processes
• Liaising with 3rd parties including service providers
• Maintaining JIRA ticket queues – Updating and escalating as required
• CSS knowledge
• Manage time effectively
• Web Portals – Building and Troubleshooting
• Support with managing Freshdesk 
• MS Power Automate / Forms