Warranty Field Technician at Alstom

 PURPOSE OF THE JOB

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to customer, warranty support team and project team members.
• To carry reworks, retrofits, end manufacturing, repairs and/or other kinds of works outside manufacturing facility.
• To apply modifications in manufactured Rolling Stock units already delivered by the factory following the Field Modification Instruction (FMI) documents and complying with Alstom Ubunye industrial and quality process.

POSITION IN THE ORGANIZATION –

NETWORKS & LINKS: - INTERNALLY

Production, Logistics Teams, NCR Cell, Procurement, Quality , Material Management, Engineering & Industrialization and Project team

Gibela, External Suppliers, Sub-contractors

RESPONSIBILITIES AND ACCOUNTABILITIES

TROUBLESHOOTING:

• To troubleshoot and repair Alstom products in line with specified Quality procedures. This will require Manual work and sometimes working on powered up trains in a safe and controlled manner.
• To carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
• To carry out all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and subsystem knowledge.
• To undertake other duties as specified by the Warranty coordinator or Project Warranty manager.
• To adhere to Company procedures especially in relation to Quality and Health & Safety.
• To intervention reports upon finishing all the troubleshooting and repairs of the products.
• To assist the Reliability team and the Field Engineer to understand the root cause of complex failures

FIELD MODIFICATIONS

• To undertake reworks, retrofits, repairs and/or other kinds of works to perform outside manufacturing facility as specified by the Manager according to Organization Chart.
• Implementation of modifications in Rolling Stock units according to the modification file, in line with Company procedures especially in relation to Industrial and Quality.
• Ensure all correct tools are available prior the works, validity and certification of relevant tools.
• Ensure all correct materials, components and parts prior the works are available.
• Populate relevant modification follow-up data base.
• Guarantee information flow within the field modification team.
• Perform quality self-control.
• To write a clear and detailed report on the work done (Job card)
• To drive company vehicles when required and applicable.
• To attend regular team briefings.
• To read reports and manuals as and when required.
• To train new members of the team.
• Respect EHS rules and any work-related processes.

MEASUREMENT

• Achievement of SQCD Commitments.
• Right Diagnosis of the repair to be done to solve the defects.
• Respect of target task time in compliance with troubleshooting procedures
• Root cause investigation of complex failures
• Technical Knowledge of the products functionalities
• Achievement EHS zero accident and respect EHS policies.
• Continuous improvement of tasks executions.
• Respect of timeframe for modification implementation.
• Efficiency of the team
• Customer acceptance and quality level of implemented modification.
• Ability to train newcomers to the job.
• Autonomy, Spirit of “Team Trust Action”.

QUALIFICATION, SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIRED:

EDUCATIONAL REQUIREMENTS

• A minimum of a National Diploma or equivalent qualification in Electrical and mechanical Engineering.
• Computer literate (Word, Excel, PowerPoint).

BEHAVIOUR

• Flexible and Adaptable.  Can adapt to new ideas and situations.
• Conscientious.  Meets proposed deadlines with ability to work under pressure.
• Teamwork capacity. Supports team members, spirit of “Team Trust Action”.
• Desire to learn and develop. Continuous improvement.
• Ability to Coach Others. Occasionally has to share skills/information to others.
• Self-Motivation.  Is inspired by the job in hand and inspires others to achieve agreed goals.
• Logical and organized. Keeps 5S in working place.
• Autonomous.
• EHS knowledge.

DESIRED KNOWLEDGE / EXPERIENCE

• Industrial background with 2 to 5 years’ experiences preferably in the railway industry or;
• Technical background with 2 to5 years’ experiences preferably in the railway industry.
• Ability to read and understand schematics and pneumatic drawings.
• Working knowledge of Quality and Health & Safety standards and systems preferable
• General railway and Product knowledge.