Training Consultant - FAZ at Discovery Limited

Key Purpose

To drive the usage of FAZ by DBI Brokers through training brokers on FAZ, measuring usage and assisting with trouble shooting for FAZ. To build and maintain solid relationships with Brokers, with a main focus on training of the DBI Policy Administration system on FAZ (Financial advisor zone) system and provide ongoing support to ensure high usage of the FAZ system.
Identify gaps to ensure training is focused on specific areas to increase usage.

Plan, develop and implement operational roll-out plans for system changes, upgrades and new functionality.

Areas of responsibility may include but not limited to

• Maintain accurate details of gap analysis derived from broker training to determine trends (product, system and technical) and communicate with management
• Development of training schedules and structured roll out plans
• Resolution management
• Broker Relationship Building with specific reference to FAZ usage
• Analyse and feedback on performing and under-performing brokers
• Identify opportunities to mitigate risks
• Accurate, timely formal reporting to Management
• Internal stakeholder relationship management, updates and feedback
• Monthly consolidated reporting in relation to monthly plans and set objectives
• Marketing of new functionalities
• Ambassador for FAZ

Skills

• Strong customer service focus
• Excellent relationship building skills
• Excellent verbal and communication skills with an ability to influence, convince and negotiate effectively to a group of people
• Conflict handling skills
• Analytical and attentive to details
• Resourceful problem solver
• Systematic and organized with an ability to plan prioritise effectively
• Resilient, with an ability to work under pressure and adapt to change
• Good team player
• Results and deadline driven
• Quick learner
• Multitasking
• Time Management
• Teamwork, self-management and alignment with Discovery values
• MS Office
• Marketing and Sales skills

Qualification

• Matric (Essential)
• Related Degree/Diploma (Advantageous)
• Commercial product related qualification (Essential)

Specific requirement

• Valid driver’s license
• Own motor vehicle which will be used for broker visits – reimbursement will apply
• Ability to travel nationally throughout regions for training

Experience

• 2 years’ Discovery Business Insurance Call Centre experience (Advantageous)
• 2 years’ Discovery Business Insurance system and processes experience or exposure thereof (Essential), e.g.:
• Apps – how to use and train delegates
• Web development
• BIZ
• FAZ
• 2 years’ short term insurance commercial product knowledge (Essential)
• 2 years’ training experience (Advantageous)
• 2 years’ relevant legislation knowledge (Essential)
• Knowledge understanding of internal standards, policies and procedures (Essential)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.