Career Opportunities at Discovery Limited

Key Purpose

 If you have an entrepreneurial mind-set, a passion for innovation and can bring strategic projects to

life, then Discovery Invest can liberate you to realise your full potential. The role is based in Johannesburg and will comprise of marketing, technical marketing, data analysis, investments research

and distribution responsibilities.

Areas of responsibility may include but not limited to:

• Working with product development to develop solutions for clients and tools for intermediaries

in an environment where Discovery competes head-to-head with other product providers.

• Developing research material that can be used to position Discovery as a thought leader in the market.
• Compiling material that can be rolled out through PR campaigns and to technical intermediaries.
• Designing the marketing campaigns for both clients and brokers and a framework to measure the effectiveness of different marketing campaigns.
• Developing actuarial level papers.
• Compiling communications and technical presentations for intermediaries.
• Presenting to various intermediaries on technical product information.
• Liaising with investment specialists, consultants, brokers and financial advisers in handling technical product queries and performing calculations.
• Working with the new business team and the Chief Digital Officer to propose and help build digital solutions for clients and brokers and bring actuarial insights into these solutions.
• Internal training to invest staff on invest products, technical details and calculations.
• Working within the product development and the Digital team to establish a position of brand leadership.
• The candidate must be able to liaise at different levels and build relationships. This liaison will

include interactions with:

• Discovery sales consultants, agents and IFA intermediaries
• Back-office operations
• Training teams
• Marketing services
• Product development
• Distribution heads
• Discovery management and executives

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Business Acumen
• The ability to multitask various projects effectively
• Ability to plan, organize and deliver on individual deliverables.
• Ability to deal with pressure, tight deadlines and setbacks in order to deliver results and meet

customer expectations

• Must be able to present and communicate information effectively
• Data Analytical Skills - ability to understand and work with big data sets in order to achieve desired outcome. Excel proficient.
• Self-starter – able to show initiative and drive projects to completion with guidance.

Education and Experience

• Matric
• Completed degree with a strong analytical focus in Actuarial Science / Mathematical Statistics/ Engineering, Business Science or related qualification
• Nearly or newly qualified actuary
• Track record of innovation, delivery and performance
• Minimum of 3 - 4 years working experience within an Investment Technical Marketing environment or similar Industry

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Key Purpose

To fulfil a pivotal role within a software development team that designs, develops and maintains the systems for Discovery’s dynamic Life Insurance business.

Areas of responsibility may include but not limited to

Planning:

• Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
• Proactively liaise with all stakeholders.
• Create required planning tasks in SDLC tool and set due dates according to agreed milestones.

Analysis and Design:

• Actively participate in the collaborative technical design process.
• Research and find effective solutions to technical issues that arise.
• Update development timelines based on final requirements.
• Liaise with the relevant subject matter experts where clarification is required.

Development:

• Translate technical requirements into executable code without errors.
• Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
• Ensure delivery within agreed timeframes.
• Conduct unit testing and fix any defects found within the agreed SLA.
• Escalate risks to the project early on.

Quality and Testing:

• Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
• Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
• Develop and maintain reusable Unit Tests.
• Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios. 
• Verify that the completed software meets the established standards and is fit for purpose.
• Review the risk / impact of defects found in testing, prioritize and ensure that the priority is accurate.

Risk and Release Management:

• Conform to the Build and Release cycles.
• Provide timeous support to the Quality Assurance Team when issues arise during testing.
• Handle all outstanding defects.

Production Support and Root Cause management:

• Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
• Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
• Assist system users and the infrastructure teams with technical support issues.

Team Collaboration:

• Adhere to the culture of communication and collaboration across all teams. 
• Attend and participate in the regular team / project stand-ups.
• Actively mentor team members where required.
• Provide feedback at the regular 1-on-1’s with your leader.
• Proactively set goals, track them and address any concerns with your leader.
• Participate in Performance reviews with your line manager and project leads.
• Actively participate in internal up-skilling initiatives.
• Transfer knowledge and contribute to building a shared knowledge base

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment.
• Constant improvement of knowledge of the various applications, their functions and data models.

General:

• Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
• Able to build strong business relationships with other members of the team and the business areas we support.

Personal Attributes and Skills

Intermediate knowledge of:

• Applicable programming disciplines and languages.  Refer to technical competencies list.
• Data modelling and design of database structures
• Unit Testing
• Systems Integration testing
• SDLC methodologies

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value.
• Self-motivated.
• Driven by a sense of responsibility and ownership.
• Structured and analytical problem solver: Obsessive about finding solutions to problems.
• Able to plan, organise and prioritize own work.
• Attention to detail.
• Able to multitask.
• Highly adaptive and flexible to a changing environment.
• Able to work independently, but also as an effective member of a Team: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner.

Education and Experience

Essential:

• 5+ years’ experience in software development
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal software development qualification(s), such as Object-Oriented Analysis & Design.

Key Technical Competencies

General:

• Version control (GIT)
• UML and modelling tools (Enterprise Architect, etc)
• SDLC methodologies (Agile, Waterfall, DevOps, etc)
• SQL

Java:

• Java programming language
• Java EE
• JBoss EAP (or similar Application Server)
• Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS and PL/SQL beneficial)
• Business services (EJB, RMI)
• Integration services (Apache Camel, REST / SOAP web services)
• Messaging systems (JMS, Tibco EMS, Oracle Advanced Queuing, MQ)
• Presentation layer technologies (JavaServer Faces, HTML 5, JavaScript, CSS3)
• Design patterns (DAO, Command pattern, MVC, etc)
• Testing methodologies (Junit)
• Code quality tools (SonarQube)
• Build tools (Apache Ant, Jenkins, etc)
• SDLC tools (Jira, BitBucket, etc)

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Key Purpose

Design and implement robust, scalable and optimally performing systems using Oracle related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review  to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members [Senior only]

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Competencies

• BI/Warehouse/ETL
• Extensive Knowledge of data warehousing
• Cognos
• Data Modelling specifically related to OLTP
• PLSQL
• SQL
• Dynamic SQL 
• -SQL and PLSQL performance tuning
• Report writing

                Advantageous Experience

• MSSQL server + SSIS
• Java SE

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures-       

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Able to work under pressure
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner
• Flexible and able to adapt to changing requirements

Education and Experience

• 2-5 years of consistent experience in the listed core competency areas – Essentia
• BSc Computer Science or equivalent 3 year qualification
• Oracle Certified Professional  - Advanced PLSQL developer

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose of the role

Increase the sales of the product range through building relationships, superior client service and technical knowledge

Areas of responsibility may include but not limited to

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Developing and maintaining broker relationships.
• Review new business pipeline, follow-up and tracking.
• Issuing of quotations.
• Technical training of and ongoing product support to financial advisor.
• Dealing with queries and providing information on a range of sales and service issues.
• Liasing with internal departments on processing issues.
• Building relationships with internal departments to ensure superior service is offering to clients.
• Keeping up-to-date with competitor product and service offering and industry developments..
• Participating in proactive sales and marketing initiatives

Key Responsibilities

• Developing and maintaining broker relationships
• Review new business pipeline, follow-up and tracking
• Issuing of quotations
• Technical training of and ongoing product support to financial advisors
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience

• NQF5 in Wealth Management of Financial Planning
• RE5
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite

Location

Bloemfontein

EMPLOYMENT EQUITY  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

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Key Purpose

To drive the usage of FAZ by DBI Brokers through training brokers on FAZ, measuring usage and assisting with trouble shooting for FAZ. To build and maintain solid relationships with Brokers, with a main focus on training of the DBI Policy Administration system on FAZ (Financial advisor zone) system and provide ongoing support to ensure high usage of the FAZ system.
Identify gaps to ensure training is focused on specific areas to increase usage.

Plan, develop and implement operational roll-out plans for system changes, upgrades and new functionality.

Areas of responsibility may include but not limited to

• Maintain accurate details of gap analysis derived from broker training to determine trends (product, system and technical) and communicate with management
• Development of training schedules and structured roll out plans
• Resolution management
• Broker Relationship Building with specific reference to FAZ usage
• Analyse and feedback on performing and under-performing brokers
• Identify opportunities to mitigate risks
• Accurate, timely formal reporting to Management
• Internal stakeholder relationship management, updates and feedback
• Monthly consolidated reporting in relation to monthly plans and set objectives
• Marketing of new functionalities
• Ambassador for FAZ

Skills

• Strong customer service focus
• Excellent relationship building skills
• Excellent verbal and communication skills with an ability to influence, convince and negotiate effectively to a group of people
• Conflict handling skills
• Analytical and attentive to details
• Resourceful problem solver
• Systematic and organized with an ability to plan prioritise effectively
• Resilient, with an ability to work under pressure and adapt to change
• Good team player
• Results and deadline driven
• Quick learner
• Multitasking
• Time Management
• Teamwork, self-management and alignment with Discovery values
• MS Office
• Marketing and Sales skills

Qualification

• Matric (Essential)
• Related Degree/Diploma (Advantageous)
• Commercial product related qualification (Essential)

Specific requirement

• Valid driver’s license
• Own motor vehicle which will be used for broker visits – reimbursement will apply
• Ability to travel nationally throughout regions for training

Experience

• 2 years’ Discovery Business Insurance Call Centre experience (Advantageous)
• 2 years’ Discovery Business Insurance system and processes experience or exposure thereof (Essential), e.g.:
• Apps – how to use and train delegates
• Web development
• BIZ
• FAZ
• 2 years’ short term insurance commercial product knowledge (Essential)
• 2 years’ training experience (Advantageous)
• 2 years’ relevant legislation knowledge (Essential)
• Knowledge understanding of internal standards, policies and procedures (Essential)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

This Role is to assist with maintenance strategies and that they are carried out timeously. This role will entail fault finding, analysis of equipment and problems. The aspects of this is to ensure that Key water systems are operational and problems resolved quickly within the associated SLA for both Critical and non-critical areas.

Areas of responsibility may include but not limited to

Maintenance strategies

• Ensure Maintenance strategies are carried out to building, relevant equipment, water systems and services. [preventative, reactive, statutory, condition]
• Plan, develop/create and conduct preventative maintenance to equipment and new equipment.
• Conduct statutory maintenance as per regulatory compliance requirements and to Discovery set Standards
• Conduct reactive maintenance with urgency and complete it with required quality standards and within prudence.

Maintenance plumbing work 

• Identify problem with equipment, pipe work and substandard installation work
• Carry out necessary work to repair equipment and unblock pipes
• Fault diagnoses boilers and heat pumps systems
• Water closet system are kept on good order
• Testing of equipment that is water related such as Dishwasher, water dispensers, irrigation, pumps and so on.

Safety and compliance

• Ensure compliance to safety, health and environment Act as well as adherence to the Discovery standards and practices and compliance to the OHS Act.
• Ensure required maintenance activities is carried out at required intervals and that the service and equipment comply to regulations

Personal Attributes and Skills

• Solutions driven
• Able to work alone
• Good communication in English  
• Customer focused
• Proficient with computers

Education and Experience

• Plumbing skills – understanding the principles of water reticulation and drainage systems experience in repairs of minor blockages and WC flushing systems. 
• Understand maintenance strategies [preventative, reactive, statutory]
• Environmental knowledge of the impacts of poorly maintained water systems, chemicals
• Knowledge and work experience in Plumbing Field (2 years minimum) and working in a corporate or similar environment. Working with Geberit systems, high pressure piping and on a number installation with boilers and plumbing piping. Good understand filtration systems, and pumps.
• Advantages – qualification in plumbing and or Pllumbing training that covers the fundamental concepts

EMPLOYMENT EQUITY                   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

To investigate and validate non-motor claims to determine validity based on the Discovery Insure contract. To correctly quantify and validate losses and serve as a mediator between clients and/or brokers. Provide feedback and support to claims consultants and foster good relationships between brokers and clients.

Areas of responsibility may include but not limited to

• Non-motor claims investigation and validation, including settlement, rejection and repair within service level agreement.
• Turn-around time and predetermined mandates.
• Loss adjustment by correctly quantifying losses and/or verifying claimed amounts. Mediation between Insure client and/or broker.
• Reporting on all assessed claims and making recommendations.
• Analyse client behaviour to determine legitimacy of claims.
• Investigate and report on fraudulent claims.
• Perform administrative tasks and meet strict deadlines.
• Make recommendations to prevent fraud.
• Analyse, collecting, evaluating and handling of evidence.
• Claims forum presenting of claims.

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 5 years’ short-term insurance non-motor claims validations and investigations experience (Essential)
• Interviewing techniques (Essential)
• Investigation terminology (Essential)
• Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner (Advantageous)
• Hold a valid driver licence
• Willing to travel

EMPLOYMENT EQUITY   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Job purpose

The outbound concierge consultant significantly enhances the member’s experience by promoting and facilitating the use of digital servicing assets. This is done by engaging with the designated members through the most appropriate channels.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Orientate designated groups of Health members to digital channel platforms, before they realise the need for information and assistance.
• Gauge the members existing level of digital proficiency.
• Build the necessary understanding and skills required by the member to navigate and use the digital channels and platforms.
• Make use of a multi-channel approach in engaging with the members.
• Improving client experience
• Manage and facilitate resolution of client queries and issues in relation to accessing the digital channels and platforms.
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood so as to ensure our members receive the best service.
• Gather data and information on client needs and experiences of the existing digital channels and platforms.
• Provide structured feedback to relevant stakeholders regarding digital channel  enhancement opportunities and evolving members needs.
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Ensuring excellent quality service to all members

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Digitally savvy
• Ability to sense and interpret levels of readiness to adopt a particular digital channel.
• Customer Centric
• Ability to transfer and relay information on various levels
• Probes for further information or greater understanding of a problem
• Can facilitate skills transfer using multiple channels
• Adapts to changing circumstances
• Promotes ideas on behalf of self or others
• Takes initiative, acts with confidence and works under own direction
• Initiates and generates activity
• Upholds ethics and values
• Demonstrates integrity
• Establishes good relationships with members
• Assertive and confident
• Diplomatic and tactful
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• Min 3 years’ call centre experience
• Knowledge of the Discovery systems
• Proficient in MS Office suite

The following are advantageous criteria for the position

• Experience in an outbound tele-sales environment
• Experience in the financial services industry 
• Discovery Health product experience

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

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Job Purpose

• The position exists to ensure business comply with statutory requirements
• Coordination of information
• To ensure incident and accident are recorded
•  Evaluate and communicate incident trends
• Provide equipment needed for health and safety team functions
•  Ensure that suppliers are paid by liaising with procurement
• Ensuring that documents relating to safety processes are up to date

Responsibilities

• Training co ordination
• Invoice and capex processing
• Audit schedules and assigning corrective actions
• Compliance document control
• First Aid processes management, equipment, and stock control
• Keeping and maintaining assets registers
• Compiling and communicating health and safety committee minutes
• Ensuring that all appointments are up to date and records are kept
• Facilitating Injury on duty processes and maintaining records
• Coordinating COVID 19 processes and communicating registers
• Maintaining inventory list including antigen testing equipment
• Ensuring that all health and safety documents, policies, standards, and SOPs are up to date
• Compiling and communicating monthly health and safety stats
• Attending to and assisting with medical emergencies
• Providing supporting information and document support to the health and safety team
• Facilitating health and safety committee functions and meetings
• Updating safety services Dashboard stats
• OneTrust policy review, liaise with policy owners for feedback on outstanding policy to be reviewed
• Maintaining and equipping first aid rooms

Education, Skills, Knowledge and Experience

• Matric
• Diploma in Health & Safety Management
• Time management skills
• Analytical skills
• Firm in ensuring conformity
• Able to work under pressure
• Ability to predicts risks
• Able to make informed decisions
• Understand Discovery’s corporate culture
• Familiar with the company’s core values
• Know and understand applicable legislations
• Must be computer literate, specifically in Excel, Word and good at written communication
• Ability to prepare and conduct power point presentations.
• Must have thorough knowledge of Occupational and Health Safety act
• Know and understand requirements for floor designs in an office area
• Know and understand provisions and application of Construction Regulations
• Knowledge and in Occupational Health & Safety and its regulations

EMPLOYMENT EQUITY   
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply