Technical Systems Implementation Engineer (L2) IT Manager – IT Johannesburg – Gauteng at Sabenza IT

Summary:

• The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events. 

Academic Qualifications and Certifications:

• Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent 

Education and Certifications:

• Computer Science / Information Technology Degree or equivalent.
• Cisco CCNP Certification
• Aruba ACSA Certification
• F5 Certified Technical Specialist – Experience deploying and supporting.
• F5 BIG-IP LTM
• F5 BIG-IP DNS
• F5 BIG-IP ASM
• F5 BIG-IP APM
• Infoblox DDI and CNS certifications 

Key Roles and Responsibilities:

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer’s organisation.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.