Team Manager Client Services WIMI DD (FAIS) - Sandton at Absa Group Limited (Absa)

Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget

Job Description

People Management:

• Manage team according to best practice people management practices to ensure high standard of performance

Business Management:

• Conduct basic statistical analysis to track performance variances and determine the root causes of errors.
• Make recommendations for productivity or process enhancements to process owners.

Risk and Compliance:

• Monitor team member and client interaction to ensure all regulatory requirements are adhered to.
• Ensure supervisor controls are conducted in a manner that is aligned with all applicable laws (FICA, FAIS), regulations, group policies and procedures.

Stakeholder Management:

• Build and maintain relationships with stakeholders regularly. Monitor Service Level Agreements and management non-adherence with stakeholders.
• Ensure correct and accurate invoicing to 3rd party stakeholders

Reporting:

• Conduct daily analysis to track and report client service performance variances, analyse and then identify trends and areas of improvement required.
• Develop and implement the necessary action plan to address the gaps identified.

Review client service performance:

• Manage the implementation of customer/client service delivery initiatives in line with the client strategy

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)