Team Leader Salvage at Hollard Insurance

Role Objectives

• The salvage Team Leader will manage the Salvage operations as set by the National Motor Salvage Manager by ensuring operational efficiencies, optimal resource allocation and quality service delivery.  Strive towards service excellence and cost effectiveness. Must be deadline driven.

Key Responsibilities

• Drive the Motor Salvage Specialised Claims Services strategic objectives
• Manage the operational processes for the Motor Salvage team, including management of stock in bond and the upliftment of all accident write-off vehicles
• Responsible for setting objectives and monitor performance, through Performance Management System.
• Have access to a wide network of contacts within and outside the industry, to assist in obtaining information.
• Prepare monthly reports & statistical information.
• Analyse and interpret market trends and suggest and implement recommendations to reduce risks.
• Monitor internal system processes and productivity and adjust & implement streamlined & efficient processes
• Ad hoc projects and assignments
• Engage and collaborate with team members on i.e. Assessments, Stolen and Stolen and Recoveries & and Investigations.
• Ensuring team and service providers adherence to agreed SLA, KPI and appropriate legislation (E.g SAIA Code of Salvage).
• Coaching all staff members on the technical and operational aspects of their roles through monthly one-on-ones or when needed
• Ensure that Performance contracts are in place for the team and monthly discussions is held as well as performance discussions at the end of every performance period.

Required Knowledge and Experience    

• Minimum 5 years short term insurance industry and product knowledge
• Excellent verbal and written communication
• Analytical thinking
• Excellent interpersonal communication skills
• Negotiation skills
• PC skills – Excel, Power Point, etc

Educational Requirements    

• Matric/Grade 12
• NQF 5 Insurance Qualification