Value Added Service - Process Associate at Genpact

Responsibilities

• Supporting Business by ensuring all Value added deliverables are met
• To cross train across all VAS Processes
• This role is responsible for Processing, reconciling, analyzing, Payments, reporting, problem solving. This entails improving processes, financial information, Commissions and Value Added Services
• Enhance, automate, streamline & map processes
• Performing Quality checks in the process as agreed
• Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
• Ensure SOPs are up to date
• Prepare Month End Recon/Support
• Ensure proper back-ups are in place for seamless service delivery to client

Qualifications we seek in you!
Minimum Qualifications / Skills

• Diploma in Finance
• Experience in a finance/ operations role]

Preferred Qualifications/ Skills

• Excellent, clear and proficient communication with stakeholders at various levels
• Sound decision making in evaluating problems
• Attention to detail and proactive
• Adaptable to a changing work environment
• Ability to investigate issues and take necessary resolution action
• Deadline driven, can work both independently and together as part of a team
• Positive attitude and great work ethic
• Perform to ethical standards
• Serve the customer and must be results driven
• Ability to handle multiple tasks