Switchboard Operator - Randfontein at RCL Foods

• We at RCL FOODS are in search for a Switchboard Operator to join our Grocery Division. The role will be based in Randfontein and report to the SHE Manager. RCL FOODS is looking for an incumbent to provide a professional frontline service to the Company by receiving guests, answering telephone calls in a professional manner and efficiently managing the switchboard.

Minimum Requirements    

• Grade 12 
• Relevant Customer Service qualification
• 12 months work experience 
• Working knowledge on MS Office

Duties & Responsibilities    

• Receive all visitors.
• Induction and issuing of induction cards.
• Manage incoming calls by transferring calls to relevant individuals.
• Provide necessary information regarding the Company to the general public, clients and customers.
• Report faulty lines .
• Provide administrative support eg ensure that customers invoices, statements and credit notes are delivered to the Post Office.
• Receive and redirect visitors accordingly.
• File, scan and email documentation.
• Distribute post, documents and schedules to relevant departmental post boxes.
• Maintain the order and cleanliness of the reception area and ensure aesthetic appeal.
• Ensure that the front desk is neat and presentable at all times (all documents are filed away).
• Adhoc duties delegated by Management.

Closing Date    
2023/08/02