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Innovating to support each customer's success.
Combining deep content and technology to deliver better outcomes for our customers.
Advancing the rule of law around the world.
LexisNexis is a leading global provider of legal, regulatory and business information and analytics that help professional customers make more informed decisions, increase productivity...
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
Main purpose of the role
- To manage, train, develop and motivate a team of paralegals and commissioning editors
- To manage the smooth-running of our Hub content team in South Africa
- To support the Practical Guidance teams with core content creation and maintenance, including commissioning
- To identify and deliver opportunities for improvement and operational excellence
Key skills
- Previous managerial experience essential
- Demonstrate experience in using a data-driven approach to solve problems and deliver effective solutions
- Previous paralegal or publishing experience or equivalent desirable
- Demonstrate experience in managing multiple stakeholders
- Have excellent communication skills and the ability to present complex information to a variety of audiences
Key responsibilities
Management and development
General management of a team of commissioning editors and paralegals, ensuring:
- Performance against metrics and output service levels
- Regular reporting on output and service levels
- Facilitate Employee Training and Development
- Ensure new employees are oriented to the organization, its policies, facilities, etc
- Conduct performance appraisal on a regular basis
- Lead regular teambuilding activities including strategic planning, RE Cares, Townhall, etc
Practical Guidance content
Manage a team supporting the Practical Guidance teams and contribute to content creation and maintenance (eg practice notes, precedents, timelines, trackers, checklists, flowcharts and Q&As). Work closely with the Practical Guidance teams and the Commissioning team to commission and draft practical guidance. This work will include:
- Reviewing new and existing content for quality and legal accuracy
- Collaborating with external authors regarding externally-written content
- Attending practice area team meetings to ensure priorities are understood and can be communicated to the content team
- Effectively triage and delegate content tasks from the Practical Guidance teams across the paralegal and commissioning team ensuring tasks are dealt with effectively and efficiently
Best practice and continuous improvement
- Contribute to and implement best practice and continuous improvement initiatives across the team and provide training/advice to other teams as required.
- Support the Head of the PSL Hub in identifying and delivering opportunities for process efficiency.
- Think independently and drive innovation in technical solutions within our product teams, to ensure that we are delivering value in the most efficient way possible and encourage team members to take an active role in continuous improvement projects and efficiency initiatives.
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