Deputy Manager - WFM at WNS Global Services

Job Description

• The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
• Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.
• Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning
• Excellent communication skill in oral and written
• Experience in Client and Stakeholder management
• Good Knowledge of MS-Office and Power BI
• Good Knowledge of Budgeting and other metrics
• Should have In-depth understanding of the various call center metrics and their impact on each other.
• Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.

Qualifications

• Grade 12
• Collage or University Graduate