Services Key Account Manager at Tetra Pak

Job Summary

• We are looking for a Services Key Account Manager. The candidate will report directly to the Services Director. The Service Key Account Manager will be the main interface for key customer accounts on the services business and all technical matters including, quality and apply value selling to grow the service business in a profitable way, based on deep knowledge of customer operations and needs.

What you will do

• Manage customer relationship from a service perspective through a structured communication approach
• Understand customer needs through proactive continuous customer diagnosis
• Create, implement and follow-up service account plans in alignment with customer and account team
• Create, implement and follow-up quality plans per account in line with customer and account team
• Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
• Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
• Support resolution of technical issues by being responsible for communication with customer and issue driver

We believe you have

• Qualification in Mechanical/Electrical Engineering or similar
• A minimum of 10 years’ experience in a similar role in the Food Processing or Food Packaging industry.
• Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
• Customer relationship management experience
• Customer focus  
• Experience in value-add selling of product offerings
• Proficiency in MS Office - PowerPoint, Excel etc.
• SAP knowledge an advantage
• Willing and able to travel when necessary (both nationally & internationally)

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements