Service Designer - Digital at Absa Group Limited (Absa)

Job Summary

• We are looking for a Service Designer to join our interdisciplinary design team. The ideal candidate will plan, visualize, and define new user and service experiences, leveraging a wide range of skills from research design to experience and service design. They will utilize design research techniques and service design methodologies to shape the experiences, services, systems, and brands that end-users interact with, alongside clients and project stakeholders. As a team member, the Service Designer will handle projects at every stage of the lifecycle, from initial assessment and research to final delivery. Our work environment is highly collaborative, requiring the Service Designer to work across disciplines, including value streams, data & analytics, and client care teams.

Job Description

Your key accountabilities will include the following;

• Planning and managing design research activities, including research strategy, ethnographic-based user research, secondary research, and UX research.
• Planning and executing system mapping, customer journeys, scenarios, and service specifications.
• Analysing research data to identify and generate meaningful insights and behavioral patterns.
• Working closely with researchers and designers to improve design quality and final user experience.
• Facilitating workshops with diverse groups of clients and stakeholders.
• Defining and structuring deliverables consistent with project goals.
• Creating presentations and design strategy documentation.
• Managing user research and service design processes, drive decisions, track issues, and assist in estimating resource needs and schedules.
• Collaborating with product owners and leaders to design solutions and strategic propositions.

If you are passionate about service design and want to work in a collaborative environment, we would love to hear from you! Send us your CV if you have the above and below-mentioned.

• 5+ years of experience designing complex service design systems for multiple touchpoints projects.
• A Bachelor's degree in service design, business design, or a related design discipline.
• A background in visual and UX design is a plus. Figma and Miro board experience.
• Strong knowledge of user-centered design processes and a passion for solving complex Service and UX challenges.
• Strong background in service and strategic design.
• Strong skills in conducting and synthesizing research, insights, and findings. As well as in structuring and visualizing journey maps, service ideation, concept communication, and specification.