Service Advisor at Motus Holdings Limited

Specific Role Responsibilities    

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer:
• To maximise service sales by using professional sales techniques
• To ensure the security of cash taken 
• To ensure the highest level of efficiency and courtesy when dealing with the customer
• To record customer's details and requirements accurately by means of a Job card 
• To record and update service history and vehicle details accurately 
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) 
• Mileage of vehicle to be noted on the job card on inspection of the vehicle
• To perform daily follow-ups with customers 
• To keep clients updated throughout the day regarding vehicle progress
• To ensure completed jobs are not released without verified payment
• To ensure all CPA documentation is completed correctly as required by the Law 
• To ensure the Company's quoting policy is adhered to 
• To ensure payment arrangements are confirmed prior to commencement of job
• Confirm type of job before opening job card
• If customer has service / maintenance plan, ensure authorization is received
• Obtain authorization from customer for any additional work required
• To ensure cash sale policies are adhered to
• Control your vehicles on the work-in-progress report 
• Deposits to be taken on jobs over R 20 000
• Ensure that Pre order forms are completed and signed by the customer 
• Ensure all warranty job cards are given to Warranty Clerk daily
• All costings must be done on a daily basis and especially prior to collection
• Communicate up-sell items to the customer with correct authorizations

Qualifications and Experience    

• Grade 12
• Customer service and service department on-the-job training

Knowledge & Experience

• Must have at least 2 years’ experience in a service department within the Commercial Industry.
• Direct experience as a service advisor will be an advantage.

Skills and Personal Attributes    

• Good discipline.
• Good administrative skills
• Team player