Senior Specialist: Pre-sales at Liquid Intelligent Technologies

ROLE PURPOSE

• Senior Solution Architect roles in the Complex Solutions team are responsible for the scoping of as well as the end-to-end architecture and design of complex, bespoke solutions and managed services. The role primarily focusses on Liquid Intelligent Technologies’ strategic customers for the assigned vertical segments within Large Corporates and State-Owned Enterprises.

ROLE DESCRIPTION

• Engage with customers to develop a sound understanding of current business and technical challenges as well as their current strategies (both traditional and digital). The architect must also ensure they have a firm grasp of the macroeconomic environment for their assigned sales vertical segments.

Architecture and Revenue Growth

• Contribute to interdepartmental, highly skilled technical analysis, responsible for all aspects of Complex Solutions designs from concept to development, implementation/integration, launch and on-going product management requirements.
• Provide technical leadership and project management for the development and support of Complex Solutions that will support the assigned Sales segment but offer support and cross skilling to other Sales Segments.
• Perform Assurance that all Complex Solutions offerings integrate and interoperate into the customer’s environment/network.
• Support pre-sales presentations, Bid Management, formulating business cases, and attend national/international industry conferences to actively participate in external standards/regulatory organizations/bodies primarily for the assigned Sales Segment.
• Participate with the Product teams and serve as a technical leader to assist in the development, implementation and integration of Complex Solutions and services.
• Drive the development and implementation of LIT's short term vertical sales technology strategy for the assigned Segment. Contribute to Complex Solutions design methodology and new technology roadmaps to develop bespoke products using relevant tools to rapidly deploy solutions.

Operations

• Support the growth of Complex Solutions proposals for the assigned Sales Segment and monitor their success and opportunities for enhancements by growing revenue wallet share.
• Improve the quality and success rate for complex and customer specific solutions and solution responses within defined timeframes.
• Recognizes areas for internal improvement and suggest plans for implementation.
• Support the assigned Sales departments strategic objectives across all other departments, while ensuring all complex solutions are market leading.

Fulfilment and Assurance

• Ensure technical fulfilment and assurance of all aspects of complex solution design process with focus on: feasibility accuracy for technical solutions; key decision maker for Go/No-Go decisions around RFX’s for sales verticals; creation of a high-level business case and follow feasibility process to address short turnaround time for complex Bids/RFPs/RFIs; review and final signoff on complex solutions RFX /BRS responses; drive adhoc product development for complex client specific solutions per assigned Sales segment; ensure managed service strategy design and fulfilment by investigating and onboarding partners required, to effectivity design, deploy and managed solutions.

Strategic Account Planning

• Drive adoption of new technologies per assigned Sales segment.
• Provide direction for new technologies, services and business models particularly relating to new services e.g. SDN, NFV, Cloud, Digital Technologies (i.e. IoT, Blockchain, etc.) for strategic customers and within Liquid Intelligent Technologies.
• Research technology roadmaps, adoption and key vendor strategies and capabilities per assigned Sales segment.
• Formulate mappings and matrices of customer requirements to technology roadmaps per assigned Sales Segment. 
• Serve as subject matter expert in support of technical white paper and case studies development for new bespoke innovative solutions.

Cross Functional Engagements

• Consultation with Strategy teams in understanding industry specific technology/digital trends including disruptive technologies and new business models.  Consultation with Sales to further understanding of the assigned customer businesses, industries and segments, with the intention of defining future concepts and services i.e. SmartLogistics, SmartBanking, SmartPorts, SmartMining, SmartCities, etc.
• Collaborate with Product for service and solution creation, process integration, billing methodologies, business models and lifecycle management.
• Scoping, defining and approving business cases with Pricing team.
• Assisting Service Delivery in deploying and supporting these unique services to customer networks.
• Creating partner ecosystems for specified sales segments to define and support the end-to-end managed services portfolio.

Requirements

• BSc Engineering or Computer Science degree or B-Tech, N6, NFQ 7 equivalent and Industry Specific Certifications i.e. Cisco, Huawei, Microsoft, Metro Ethernet Forum MEF, etc. mandatory
• 5 years' technical experience in Telecommunication, Internet Service Provider, IT and Networking fields
• Experience in technical field in System Integration, Product Management/development, telecommunications, IT, Solution Architecture, Pre-Sales engineering etc.
• 3 years' solutions technical design experience (MPLS WAN, LAN, Unified Communications, Security, Hosting, Data Centre, Cloud, SDWAN, NFV, Carrier Metro Ethernet, Digital Technologies, etc.)
• Solution design and architecture experience
• Thorough understanding of vendors solutions and technologies
• Project Management experience including the development of project and simultaneously managing multiple projects
• Experience developing service delivery and management processes and in the creation of short-term strategic technology plans
• Experience scoping diverse customer business requirements over all segments and the ability to translate these requirements to define and architect bespoke solutions across technologies, products and services.
• Knowledge of complex customer solutions architecture, design and development for e.g. fixed mobile convergence, triple or quad play services, unified communications and Telephony, cloud services, Data Centre services, SDWAN, NFV, Connectivity, Networking, Security etc.
• Across Technology domains Architecture design coupled with implementation experience