Senior Specialist: Digital Sports Produc - MIdrand at Vodafone Global Enterprise

Role Purpose/Business Unit:

The Senior Specialist: Digital Sports Products role is based within the Digital Lifestyle services department.As a market leader in the telecommunications space, Vodacom through Digital Lifestyle Services, is looking for unique ways to unlock additional value for customers. The Sports & Gaming team has a mandate to define and optimise the customer experience for key digital products that deliver value in digital respects to enrich customer lives either through unmatched entertainment, or via social utility services that enable cost savings or richer access to a better life. Digital Sports offerings, such as dedicated sports portals, apps & games are seen as a key pillar of innovation in bringing this value to the customer base.The Senior Specialist: Digital Sports Products will be required to conceptualise, execute, and manage part of Vodacom’s Sports product portfolio. The Senior Specialist: Digital Sports Products will be expected to prioritise monetizable & engagement driven digital Sports products & services opportunities for Vodacom in an ever-changing market. 

Your responsibilities will include:

Sports Portfolio Strategy

• Work together with 3rd party partners to Build, manage & maintain a variety of Sports portals and apps offered by Vodacom to its customers
• Run initiatives to improve service onboarding, revenue growth and service engagement
• Perform the role of Agile product owner of relevant sports services  
• Ensure the sports portfolio’s compliance with Vodacom’s required privacy, security & risk standards 

Customer Experience

• Researching and understanding the evolving trends, benchmarks and developments in the digital sports space 
• Understand customer expectations across the Living Standards Measure (LSM) spectrum 
• Be Vodacom’s subject matter expert on various aspects of digital sports distribution & accessibility  in the market

Internal Stakeholder Management.

• Build close internal relationships within Digital Services and with CBU, EBU, Support and other teams to ensure achievement of KPI’s
• Work with the Vodacom Segment marketing teams to develop effective GTM (Go-to-market) strategies 

External Stakeholder Management 

• Drive innovation and strategy execution together with third party service providers 
• Identify & pursue key partnership opportunities within the market 

The Ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Minimum of an Bachelor’s Degree in business, operations, finance or marketing areas (essential)
• 5+ years’ experience with Digital Service and Digital product or account management (essential)
• Product Development skills (essential)
• Project management experience (advantageous)
• Technical experience, such as software development (advantageous)

OR 

• Matric (Grade 12) (Essential)
• Certifications  and 8+ years’ experience with Digital Service and Digital product or account management (essential)
• Product Development skills (essential)
• Project management experience (advantageous)
• Technical experience, such as software development (advantageous)
• Studying towards a formal qualifications or certificates relevant to experience 

Core competencies, knowledge and experience:

• Market knowledge around digital sports offerings 
• Strong background in Product Management and Product Ownership  
• Experience in Agile delivery techniques such as SAFE, KANBAN or SCRUM 
• Innovation focused and Problem solver
• Communication and negotiation skills