Product Manager at Nedbank

Job Purpose

• To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.

Job Responsibilities

• Accountable to provide client and business requirements that drive the strategy of the card portfolio for strategic projects.
• Develop commercialisation strategies and plans to effectively take new innovations to market to ensure uptake and usage to realise business case benefits.
• Develop business cases and revenue models to support product and digital innovation. 
• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders. 
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output by meeting and agreeing with management.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables. 
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe. 
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Grad Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 3 - 5 years relevant experience in product management. Someone with card experience or at least networks in the Nedbank card space is very useful for this portfolio. Building and having networks within the portfolio that you hold is important in our roles especially because the products are owned by group.