Receptionist - Pretoria at Hollard Insurance

Role Objectives

• Responsible for reception. Process all administrative tasks assigned ie. indexing, filing, assist with ordering of office supplies, mail, courier duties, loading of risk surveys etc, within the set standards required by the company thus contributing to the productivity of the branch. Branch administration and facilities support
• Enhance the image of the company through the continuous delivery of efficient and effective customer service

Key Responsibilities

• Reception: Welcome and attend to visitors promptly. Monitor visitor movements ensuring that they have been attended to and if need be follow up with business for unattended visitors.  Always ensure a professional environment. Exceed customer expectations
• Telephone: Ensure calls are answered swiftly and transferred correctly.   Handle complaints and criticism professionally and effectively.  Messages to be given to relevant parties timeously
• General office administration: Re-direct mail, courier responsibility, direct queries to departments concerned, acceptance of stationary and other deliveries, assist with ordering of office supplies when required, petty cash administration, assist with underwriting administration and claims administration, ad hoc duties. Load risk surveys
• Customer service: Provide timely and professional customer service to stakeholders. Ensure that customers are treated fairly
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 4 hours
• Processing: Accurate and timely data capturing. Quality standards to be always adhered to
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures. Continuously look for ways to improve
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances
• Recordkeeping (documents, e-mails etc) to be always kept up to date
• Indexing: Ensure that documents are indexed correct and that indexing is kept up to date at all times                                                                                   
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players

Required Knowledge and Experience   

• At least 3 years Customer Service Experience
• Previous frontline experience face-to-face interaction

Educational Requirements    

• Matric/Grade 12
• Relevant customer service certificates advantageous