Receptionist - Masiphumelele at Desmond Tutu Health Foundation

Requirements

• Grade 12 Certificate
• A minimum of one year of experience in a reception, office administration, or a similar role 
• At least 2 years research experience
• Computer skills (Email, Microsoft Word, Excel, PowerPoint)
• Excellent Communication (verbal and written) skills
• Decision-making skills
• Problem-solving skills
• Planning and organizing skills
• Strong administrative skills
• Excellent ability to build interpersonal relationships
• Strong client focus
• Ability to work in a team
• Strong work ethic
• Detail oriented and capable of completing study documentation legibly and accurately
• Ability to multi-task

Advantageous:

• Valid Good Clinical Practice certificate

Responsibilities:

Management of Reception area

• Create warm welcoming environment for all participants, and visitors
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Managing switchboard – answering, screening, forwarding calls and taking messages
• Notify catering staff to prepare refreshments for participants
• Keep reception area tidy and presentable
• Receive and sort mail and deliveries

Research administration

• Check co-enrolment
• Update locator information
• Schedule next visit
• Assist study coordinators and research nurses in source document preparation
• Ensure that all documents needed for each study visits are readily available in the participant file
• Completeness check of visit check list
• Be in contact with clinical team to alert them to arrival of participants
• Prepare and send the daily report 

General Administration

• Assisting with purchase orders, calling suppliers on available stock
• Following up on delivery form suppliers and receiving orders
• Photocopying
• Preparation of participant folders
• Ensuring clinical rooms are stocked adequately with study documents
• Staff Timesheet to be collated, filed and captured on SAM for MRO and Health Park
• Following up with HR and site line managers for outstanding timesheets