Real Time Analyst at Absa

Job Summary

• Contributes to day to day operational excellence by monitoring agent behavior according to internal scheduling
• and tracks achieved targets on a half hourly basis. The Analyst - Real Time is responsible for resolving the
• operational performance variance and escalates to higher levels when required. This role is responsible for
• analysing the trends the work activities on a daily, weekly and monthly basis. The trend analysis supports future
• planning activities for the work force, and contributes to FTE target planning.

Job Description

• Monitors all activities with regards to dynamic break movement and floor management to track the half hourly targets. Identifies potential bottle necks and raises red flags in a timely manner for the Operations team to respond. Diligently disseminates relevant information and knowledge to the Operations team. Compiles and disseminates reports on timeliness and accuracy in a timely manner and that is contains real time and historical information that assists in maintaining levels of accuracy. Achieving daily, weekly and monthly with Line adherence as per defined targets. Accurately and timeously updates all relevant exceptions on the workforce management system (IEX).

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised