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HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The ideal candidate for this role will be responsible for analysing business needs, designing and developing learning programmes and updating existing programmes where needed. Furthermore, the candidate will be responsible for facilitating learning programmes (including learnership and management programmes) as well as evaluating the effectiveness post implementation.
What you will love doing in this role
- Analyse the need for learning programmes and materials
- Conduct training needs analysis in consultation with business partners
- Determine desired business outcomes
- Link desired outcomes with employee behavior
- Identify and evaluate competencies
- Determine performance gaps
- Prioritize training needs
- Apply robust training methodology
- Design learning programmes and materials
- Taking into account Adult Learning principles
- Design online learning curriculums that incorporate a blended learning methodology
- Consider alternative training methods (on the job, coaching and mentoring, classroom, e-learning)
- Develop learning programmes and materials
- Clearly define learning objectives using the SMART model
- Differentiate between learning objectives, e.g. knowledge, skills or attitudes
- Apply the Kolb and / or Honey & Mumford learning cycle methodology
- Implement learning programmes and materials
- Facilitate learning programmes in line with best practice
- Accommodate different learning styles
- Motivate and inspire learners by using a variety learning resources
- Facilitate learning in line with policy and best practice in order to achieve learning outcomes.
- Facilitate learnership and team leader development programmes.
- Facilitate learnership and team leader development programmes.
- Coach and mentor learners where applicable
- Facilitate and manage online discussion forums via the LMS
- Evaluate learning programmes and materials
- Conduct learning assessment using a variety of assessments types and methods
- Evaluate learning impact using a variety of methods (looking at quantitative & qualitative measures)
- Develop learning assessment tools
- Review and update learning programmes and materials
- Review feedback from business partners and update learning programmes to ensure fit for purpose and business requirements
- Customise generic learning material for internal purposes
- Consult regularly with allocated business partners to build and maintain working relationships
- Administration
- Co-coordinating & scheduling training interventions (including delegates, venues and resources required)
- Manage attendance registers
- Submit comprehensive monthly report
- Own the administrative duties related to training including scheduling delegates, completing attendance registers and comprehensively reporting on programmes
Requirements
What we will love about you
- Communication & Influence
- Planning & Organizing
- Team Leadership
- Delivering Quality Results
What you'll need to do this role
- Grade 12/NQF 4
- 2+ years working experience in a Warehouse
- 3-5 years of working experience in Learning and Development as a Facilitator
- 2 years working experience in facilitating management and learnership programmes
- Health and Safety Certificate
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Description
What you will love doing in this role
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
Requirements
What you’ll need to do this role
- Matric / Grade 12 (Required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
Benefits
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
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Description
- We are looking for a self-motivated, achievement-oriented individual with proven managerial experience in the retail industry. The ideal candidate must have the ability to work in a fast-paced environment, lead and develop people, and manage all administrative procedures and store operational processes. Here’s your opportunity to excel in a challenging role and inspire others.
What you will love doing in this role
- Drive Operational Efficiencies
- Financial stock take planning and execution
- Ensure Showroom Processes (Inventory, Receiving and Frontline) are adhered to and aligned to legal regulations
- Ensure Showroom merchandise is aligned to current catalogue product offering
- Ensure products are visually merchandised as per the guidelines
- Ensure stock is managed by ensuring accurate receipting and maintenance of floor stock
- Manage the productivity of the Showroom in all areas and drive sales
- Deliver adequate and timely action plans and monitor progress to address and resolve deficiencies
- Stock Management
- Ensure efficient stock control process to allow the store to have the right amount of stock in the right place at the right time
- Responsible for stock taking /counts within the store
- The size and number of surpluses and deficiencies revealed by stocktaking to be shared with ROM and Head of Showrooms to measure the efficiency of the storekeeping, control and procedures in general.
- Cash Management
- Ensure efficient cash handling process (counting, recounting, reconciling discrepancies, making deposits)
- Investigate cash shrinkage, counterfeit currencies, safe and bank discrepancies
- Reduce cash exposure to avoid robberies/Burglaries
- Track cash flow between POS and safe
- People Management
- Conduct adequate training on the internal controls. Build knowledge and understanding of risks in store. Provide coaching and guidance to ensure maximum efficiency and compliance.
- Reporting
- Deliver adequate and timely reporting on the internal control framework and deficiencies
- SHORTAGE
- Target
- Internal Audit Score
- Target
- HEALTH AND SAFETY COMPLIANCE
- Ensure safe working environment by following and adhering to OHASA regulations (The Law provides guidelines in the appointing and training of Safety Representatives, Evacuation Marshals, Fire Fighting, First Aid,
- Evacuation drills and procedures and Safety Signage).
- Ensure staff is trained adequately on Occupational Health and Safety methods and accident/incident prevention to be effective in preventing mishaps in the workshop.
- Ensure the Occupational Health and Safety training is undertaken by accredited training institutions and trainers and refresher courses conducted periodically as per the requirements set out by the OHASA Laws and Regulations.
- Asset Register
- Ensure store have a detailed list compiled of all business assets
- Ensure stores record the movement of assets
- Implement control sheets to monitor movements of electronic devices such as Ipads, pargo devices
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
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Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Provide excellent product and process knowledge
- Store visual merchandising & housekeeping
- Manage the goods returned & store administration
- Manage catalogue stock management
- Daily store stock management duties
- Manage day to day administration & reporting
- General housekeeping
- Manage the customer journey account opening and order processing
- New Business activatio
Requirements
What you’ll need to do this role
- A completed grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
go to method of application »
Description
- homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space
What you will love doing in this role
- To manage sales objectives and operational efficiencies
- Stock management in line with stock procedures , customer and visual display stock
- To ensure all instore communication is communicated accurately throughout the showroom
- Cash management
- Execution and implementation of monthly promotion and displays
- Security – management of store and well-being of staff
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Stockroom management , minimizing GRs and cancellations
- Manage housekeeping
- Daily/Weekly/Monthly Reporting
- People Management
- Project Management
Requirements
What you'll need to do this role
- Relevant tertiary qualification (Sales & Marketing)
- Minimum of 5 years’ working experience within retail industry
- Working in the homewares retail industry would be highly advantageous
- Minimum of 5 years’ experience in leading a team within a sales target driven environment
- Experience using MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
go to method of application »
Description
- The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
- Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
- Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
- Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation
- Provide Relief Services
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 5 years’ minimum experience in Direct Selling Industry
- B Degree (advantageous)
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
go to method of application »
Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Provide excellent product and process knowledge
- Store visual merchandising & housekeeping
- Manage the goods returned & store administration
- Manage catalogue stock management
- Daily store stock management duties
- Manage day to day administration & reporting
- General housekeeping
- Manage the customer journey account opening and order processing
- New Business activations
Requirements
What you’ll need to do this role
- A completed grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
go to method of application »
Description
- homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space
What you will love doing in this role
- To manage sales objectives and operational efficiencies
- Stock management in line with stock procedures , customer and visual display stock
- To ensure all instore communication is communicated accurately throughout the showroom
- Cash management
- Execution and implementation of monthly promotion and displays
- Security – management of store and well-being of staff
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Stockroom management , minimizing GRs and cancellations
- Manage housekeeping
- Daily/Weekly/Monthly Reporting
- People Management
- Project Management
Requirements
What you'll need to do this role
- Relevant tertiary qualification (Sales & Marketing)
- Minimum of 5 years’ working experience within retail industry
- Working in the homewares retail industry would be highly advantageous
- Minimum of 5 years’ experience in leading a team within a sales target driven environment
- Experience using MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
Method of Application
Use the link(s) below to apply on company website.
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