Principal Specialist: Reputation & Stakeholder Management at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To ensure reputation measurement  
• To build and maintain Vodacom's relationships with key stakeholders through strategic engagements, profiling initiatives and managing select issues.
• To identify issues and/or risks to stakeholder relationships and Vodacom’s reputation as soon as they arise so risks can be mitigated.

Your responsibilities will include:

• Ensure Reputation Management 
• Develop and maintain a database of key stakeholders to be engaged in pursuit of Vodacom strategic objectives
• Identify, evaluate and document issues affecting relations between Vodacom and its key stakeholders
• Establish a process to ensure that recorded issues are directed to relevant departments for resolution and thereafter responses and feedback is sent to stakeholders
• Develop a calendar of key events (including conferences) that present opportunities for profiling Vodacom Group and its executive leadership
• Monitor Vodacom Group’s reputation amongst the key stakeholders and contribute to the maintenance of a positive reputation for Vodacom
• Conduct research and analyse outputs to positively contribute to improving stakeholder engagements and reputation management
• Develop and manage the production of a portfolio of corporate material to be used as collateral for stakeholder engagements

The ideal candidate for this role will have:

• Matric
• Degree, Diploma in Public Relations / relevant discipline
• Postgraduate Qualification (Advantageous)
• 8 - 10 years relevant experience in Government Relations/Public Affairs/Public Relations / Reputation Management with at least three years direct lead in managing relations with stakeholders.
• Good knowledge of the Telecommunications Industry (Advantageous)

Core competencies, knowledge and experience :

• In-depth knowledge of reputation management / measurement and stakeholder engagement principles
• Good communication skills – being able to clearly present recommendations and insight to both internal and external stakeholders.
• Excellent verbal and written communications skills – experience in writing briefing notes and speeches.
• Strong analytical and reasoning skills – must be able to interpret research data, corporate information, financial and economic information.
• Good command of Word, Excel and PowerPoint – must be able use all three to develop talking points/briefing notes and presentations.
• Strong problem solving skills
• Project management
• Budget management