KZN - Health Team Leader Telesales at Discovery Limited

Key purpose

• To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of Telesales short-term agents
• Inspire, coaching, and develop team to reached aspirations and targets within the business.
• Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.
• Conducting candidate interviews
• Experience with the Performance Management process.
• Managing stakeholder relationships within the business,  
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Responsible for business reporting.
• Monitor and attend to compliance supervisions for staff.
• Responsible for keeping administration on track.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• Critical thinking and problem-solving ability
• People-focused
• Quality driven
• Attention to detail.
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills.
• Decision making skills.
• Stress tolerance.
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture.

Qualification & Experience

Essential Requirements:

• Grade 12 Qualification
• 4 years outbound/ Inbound experience
• 2 years Team Leader/leadership experience within the financial services industry  
• Proficiency with MS Office, specifically Excel
• Regulatory Exam and NQF 5 FAIS credits
• Proficient in English (writing, reading, speaking)

Advantageous Requirements

• BCOMM or related degree
• Bilingual (writing, reading, speaking)