Current Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To ensure reputation measurement  
• To build and maintain Vodacom's relationships with key stakeholders through strategic engagements, profiling initiatives and managing select issues.
• To identify issues and/or risks to stakeholder relationships and Vodacom’s reputation as soon as they arise so risks can be mitigated.

Your responsibilities will include:

• Ensure Reputation Management 
• Develop and maintain a database of key stakeholders to be engaged in pursuit of Vodacom strategic objectives
• Identify, evaluate and document issues affecting relations between Vodacom and its key stakeholders
• Establish a process to ensure that recorded issues are directed to relevant departments for resolution and thereafter responses and feedback is sent to stakeholders
• Develop a calendar of key events (including conferences) that present opportunities for profiling Vodacom Group and its executive leadership
• Monitor Vodacom Group’s reputation amongst the key stakeholders and contribute to the maintenance of a positive reputation for Vodacom
• Conduct research and analyse outputs to positively contribute to improving stakeholder engagements and reputation management
• Develop and manage the production of a portfolio of corporate material to be used as collateral for stakeholder engagements

The ideal candidate for this role will have:

• Matric
• Degree, Diploma in Public Relations / relevant discipline
• Postgraduate Qualification (Advantageous)
• 8 - 10 years relevant experience in Government Relations/Public Affairs/Public Relations / Reputation Management with at least three years direct lead in managing relations with stakeholders.
• Good knowledge of the Telecommunications Industry (Advantageous)

Core competencies, knowledge and experience :

• In-depth knowledge of reputation management / measurement and stakeholder engagement principles
• Good communication skills – being able to clearly present recommendations and insight to both internal and external stakeholders.
• Excellent verbal and written communications skills – experience in writing briefing notes and speeches.
• Strong analytical and reasoning skills – must be able to interpret research data, corporate information, financial and economic information.
• Good command of Word, Excel and PowerPoint – must be able use all three to develop talking points/briefing notes and presentations.
• Strong problem solving skills
• Project management
• Budget management

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Role Purpose/Business Unit:

• The primary focus is on promoting Vodacom as more than just a telecommunications company. A key acceleration unit is Vodacom Financial Digital Services, encompassing a range of products under Vodacom Financial and Digital Services such as the VodaPay App, SME Lending products, Payment Solutions (POS), SME Insurance Solutions, and Digital Lifestyle Services. The goal is to provide the best segmented propositions and customer experience within our digital ecosystem. Central to our aspirations is the ability to offer an unmatched, operationally efficient, and commercially viable Vodacom experience across all digital touchpoints. To support this vision, Vodacom Financial Services is striving to be a best-in-class customer centric company. The role is responsible for growing and driving online revenue, sales and marketing-related KPIs for the SMME business portfolio, including payment, lending, insurance, and digital lifestyle solutions. It will provide clear direction for strategic planning related to go-to-market activities, including strategic planning, marketing investment, and retrospective media and creative performance campaign analysis. This role will work closely with the Product, Analytics, Brand, Social Media, UX, Operations, and Finance teams within Digital Lifestyle Services as well as Vodacom Financial Services teams. Outputs include driving GTM campaign strategies and plans to deliver on overall marketing, brand and commercial goals within the various business units. The function plays a primary role in driving the optimization of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital and physical channels and associated cost savings. The role will be transformational and lead the acceleration required for the SMME product marketing portfolio to become a leading competence within Vodacom Financial Services.
   

Your responsibilities will include:

Identification of Key Target Audiences:

• Develop and implement a comprehensive marketing strategy tailored to the SME financial and digital portfolios.
• Focus on achieving online sales and supporting the sales and distribution team to meet overall business KPIs.

Media Planning and Implementation:   

• Plan, implement, and manage performance across all media types including TV, OOH, Radio, Retail, activations, premium display, mobile display, programmatic advertising networks, paid search, and paid social.
• Ensure optimal allocation of the marketing budget across various channels to maximize ROI and achieve marketing objectives.

Overseeing Marketing Activities:

• Manage and coordinate all marketing activities related to the SMME portfolio.
• Collaborate with internal teams (Product, Analytics, Brand, Social Media, UX, Operations, and Finance) to ensure cohesive and effective marketing campaigns.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Ensure compliance with brand guidelines and consistency in messaging across all marketing channels.

Drive Breakthrough Marketing Innovation:

• Identify and implement innovative marketing strategies and tactics to differentiate Vodacom's SME products and services in the market.
• Stay abreast of the latest marketing trends, technologies, and best practices to drive continuous improvement and innovation.
• Foster a culture of creativity and experimentation within the marketing team.

Provide Inspirational Leadership and Coaching:

• Lead and inspire the Vodacom Financial and Digital Services organization, as well as external partners, to deliver all media, brand, and commercial outcomes.
• Mentor and develop team members, promoting a high-performance culture and ensuring the team has the skills and resources needed to succeed.
• Facilitate collaboration and communication across different departments to achieve common goals and drive business growth.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• 3 year Business related Degree or National Diploma essential

Core competencies, knowledge, and experience:

• Minimum of 8 to 10 years of relevant experience essential in

Digital and ATL Media and Channels:

• Proficient in managing both digital and above-the-line (ATL) media and channels, ensuring cohesive and integrated marketing campaigns.

Driving Commercial & Operational Targets:

• Proven track record in achieving commercial and operational targets for the portfolio domain, including sales, revenue, profitability, and product/service adoption.
• Strategic Planning and Competitive Market Positioning:
• Expertise in creating and executing strategic plans aimed at gaining market share from competitors, with a focus on innovative and effective market positioning.

Agency and Media Management:

• Extensive experience in managing creative agencies and media for large consumer-facing brands, ensuring high-quality and impactful marketing outputs.

Organizational Navigation and Relationship Building:

• Skilled in working within complex organizations, capable of building strong relationships and credibility at multiple levels both internally and externally.
• Experienced in running agile teams, fostering a flexible and responsive work environment.

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Role Purpose/Business Unit:

• Technical applications operation support and management for a range of critical systems including Oracle Siebel CRM, Credit Vetting (DV360), Warehouse Management Systems (Matflo and Freight Intelligence), OEDQ, DDE and RPA.

Your responsibilities will include:

• Diagnose and troubleshoot technical issues related to software applications.
• Collaborate with development teams to escalate and resolve advanced technical issues.
• Cyber Security (Vulnerability Patching, Security zoning, Penetration testing, System Password Maintenance, address Obsolescence and SPDA).
• Conduct post deployment testing and validation to ensure application stability and performance.
• Create and update technical documentation, manuals (SOPs, Steering document, Service catalogues).
• Promote code to production.
• Manage relationships with vendors and third-party service providers to ensure timely resolution of issues and adherence to service level agreements (SLAs).
• Environment management (Capacity Planning, BCM, Technical recovery plan and Failover testing).
• Configure products, dealers, SR Triplets.
• Provide technical support to customers and internal teams on CSS Siebel; DDE; DV360 and Warehouse Management Systems)
• Working Knowledge on the following business areas: 
• Retail, Credit and Risk, Billing, Warehouse, Sales Order Processing, Retentions, Product and Services Technical Knowledge for the following systems: CRM, Credit Vetting, Warehouse Management System, Sales Order Processing and Content Management.
   

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• Matric/Grade 12 essential.
• 3 year Degree or Diploma in Computer Science, Information Systems, Business Administration, or other related field 
• 5+ years of experience in IS systems support

Core competencies, knowledge, and experience:

• Technical Aptitude: Strong understanding of software applications, their architecture, and how they operate with the ability to troubleshoot and resolve technical issues 
• efficiently. 
• Problem-Solving Skills: Analytical mindset to diagnose issues and identify root causes. 
• Customer Focus: Excellent interpersonal skills to communicate effectively with end-users with patience and empathy when handling user issues. 
• Previous experience in CRM and Credit Vetting application support is recommended in Telco.
• Skills proficiency in ITIL service management practices, SQL, Java, and knowledge of web services will be advantageous.
• Agile tooling: Jira, Confluence.
• Experience Informix, DB2, Oracle, Linux, Unix will be advantageous.

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Job Description

• The primary focus is on promoting Vodacom as more than just a telecommunications company. A key acceleration unit is Vodacom Financial Digital Services, encompassing a range of products under Vodacom Financial and Digital Services such as the VodaPay App, consumer Lending products, consumer Insurance Solutions, and Digital Lifestyle Services. The goal is to provide the best segmented propositions and customer experience within our digital ecosystem. Central to our aspirations is the ability to offer an unmatched, operationally efficient, and commercially viable Vodacom experience across all digital touchpoints. To support this vision, Vodacom Financial Services is striving to be a best-in-class customer centric company. The role is responsible for growing and driving online revenue, sales and marketing-related KPIs for the consumer business portfolio, including payment, lending, insurance, and digital lifestyle solutions. It will provide clear direction for strategic planning related to go-to-market activities, including strategic planning, marketing investment, and retrospective media and creative performance campaign analysis. This role will work closely with the Product, Analytics, Brand, Social Media, UX, Operations, and Finance teams within Digital Lifestyle Services as well as Vodacom Financial Services teams. Outputs include driving GTM campaign strategies and plans to deliver on overall marketing, brand and commercial goals within the various business units. The function plays a primary role in driving the optimization of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital and physical channels and associated cost savings. The role will be transformational and lead the acceleration required for the consumer product marketing portfolio to become a leading competence within Vodacom Financial Services.

Your responsibilities will include:

Identification of Key Target Audiences:

• Develop and implement a comprehensive marketing strategy tailored to the consumer financial and digital business portfolios.
• Focus on achieving online sales and supporting the product team to meet overall business KPIs.

Media Planning and Implementation:   

• Plan, implement, and manage performance across all media types including TV, OOH, Radio, Retail, activations, premium display, mobile display, programmatic advertising networks, paid search, and paid social.
• Ensure optimal allocation of the marketing budget across various channels to maximize ROI and achieve marketing objectives.

Overseeing Marketing Activities:

• Manage and coordinate all marketing activities related to the business consumer portfolio.
• Collaborate with internal teams (Product, Analytics, Brand, Social Media, UX, Operations, and Finance) to ensure cohesive and effective marketing campaigns.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Ensure compliance with brand guidelines and consistency in messaging across all marketing channels.

Drive Breakthrough Marketing Innovation:

• Identify and implement innovative marketing strategies and tactics to differentiate Vodacom's consumer products and services in the market.
• Stay abreast of the latest

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• 3-year Business related Degree or National Diploma essential

Core competencies, knowledge, and experience:

• Minimum of 8 to 10 years of relevant experience essential in

Digital and ATL Media and Channels:

• Proficient in managing both digital and above-the-line (ATL) media and channels, ensuring cohesive and integrated marketing campaigns.
• Driving Commercial & Operational Targets:
• Proven track record in achieving commercial and operational targets for the portfolio domain, including sales, revenue, profitability, and product/service adoption.

Strategic Planning and Competitive Market Positioning:

• Expertise in creating and executing strategic plans aimed at gaining market share from competitors, with a focus on innovative and effective market positioning.
• Agency and Media Management:
• Extensive experience in managing creative agencies and media for large consumer-facing brands, ensuring high-quality and impactful marketing outputs.

Organizational Navigation and Relationship Building:

• Skilled in working within complex organizations, capable of building strong relationships and credibility at multiple levels both internally and externally.
• Experienced in running agile teams, fostering a flexible and responsive work environment.
• Leadership/Management Experience: Minimum of 5 years of leadership, and management experience, demonstrating strong team leadership and development capabilities.

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• The Senior Solutions Architect role is based within the Cloud Hosting and Security business. The role of the Senior Solutions Architect is to interact with customers to gather technical requirements, architect customer IT Infrastructure and compile solution proposal documentation in the Cloud and Hosting Services space as part of the Sales process

Your responsibilities will include:

• Responsible for technical exchanges and key customer opportunity insights during the pre-sales phase of key customers 
• Operates as Cloud expert in the areas of IaaS, PaaS, SaaS cloud Integration and cloud native technology
• Based on Huawei Cloud's cloud product and solution capabilities, responsible for demand analysis, solution design, POC verification, and traditional IT cloud solution design for public cloud projects
• Provide a solution focused consultancy service to clients across SMMEs, business partners and retail customers 
• Keeping abreast and insight of competition, competitive issues, and products 
• Collaborate with sales (BDM), R&D and other teams to ensure the continuous operation of key customers
• Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners. 
• Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers. Identify opportunities within client environments for solutions or new product development
• Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents 
• Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development 
• Regularly meet with the internal parties, e.g., Products and Engineering teams; as well as external parties; e.g. suppliers and partners; in order to understand internal and external roadmaps, technology strategies and product strategies
• Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• 5 - 8 Years relevant experience in IT or Engineering (essential)
• 3-year Degree in IT or Engineering related field (essential)
• Azure Cloud Solutions Architect Professional Certifications and other relevant Public Cloud certifications across AWS and others are beneficial.
• Experience working within client/partner and consulting organizations
• Experience migrating or transforming legacy customer solutions to the cloud
• Previous experience with cloud migrations and app modernisation projects is advantageous
• Experience with creating AI solutions and creating security offerings leveraging the Microsoft cloud is advantageous

Core competencies, knowledge, and experience:

• Sound cloud solution architecture or technical sales experience in developing ICT technologies, cloud native solution.
• Knowledge in IT trends with historical Public Cloud (Microsoft, AWS etc.) solutioning experience
• Knowledge on open-source technology landscape, IaaS, PaaS and SaaS
• Skills in business sense, problem solving, project management and analytical.
• Great communication skills, team spirit, and a can-do attitude.
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and cloud technology deals
• Direct sales experiences with account or partner sales approach will be a plus

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Role purpose:

• The INTSS Division manages critical systems like Intelligent Network (IN) platforms hosting Prepaid/Postpaid Charging, USSD, Please Call Me, Recharge Services, MyVodacom subscriber channel, Provisioning Services etc. 
• Furthermore, the INTSS environment includes SOX (Sarbanes-Oxley) systems. SOX failures are reported to Vodafone and Senior leadership is held accountable for any issues. SOX compliance is therefore also an important part of this role.
• Another area of importance in this role, is that of Cyber Security compliance.

Your responsibilities will include:

• Accountability for implementing the strategic roadmap to ensure the availability, performance and scalability of the network systems to enable the achievement of the network Engineering strategy, aligned with the VSA Business and Technology strategy ambitions.
• Executes on standards and designs related to INTSS platforms and applications, including project initiations, system requirements, incident management and cost base management;
• Possesses a broad and comprehensive understanding of theories and practices across the network landscape to plan, schedule, implement and test new products and services
• Ensures all activities that impact Network availability and quality are conducted according to the highest level of Engineering standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit);
• Ensure end-to-end Network Performance and Quality
• Builds relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to INTSS as well as the associated budget for such contracts and services;
• Internal investigations and negotiations at a senior level to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or

The ideal candidate for this role will have:

Must have technical / professional qualifications:

• A Degree or its equivalent in Information Technology, Electrical/Telecommunications Engineering, Computer Science, and other related fields.
• Minimum 10 years’ experience in IN and VAS services, platforms and applications
• Minimum 5 years’ in a people leadership role
• Excellent understanding of the telecommunications/ICT market and substantial technology background.

Core competencies, knowledge and experience :

• Excellent stakeholder management skills
• Experienced in managing risks and mitigating for these.
• Substantial commercial knowledge and experience e.g. in finance and legal policy, contract negotiation and management.
• Strong decision-making skills with the ability to balance and resolve conflicts of interest
• Ability to work across cross-functional and cultural boundaries to deliver excellent customer service and change.
• Significant experience of managing large OPEX budgets and driving cost efficiencies within the business.
• Puts Customers First – passionate about customers needs, proactively focussing activity to maximise market value
• Performing Through People – empowers, values and develops talented and diverse teams. Strong leadership and engagement skills required
• Delivering Results – consistently delivers on commitments, maximising value for Vodafone/Vodacom through internal and external collaboration
• Experience of leading organisations and people successfully through significant transformational change and ability to adapt to a fast changing environment. Excellent communication skills.