Active Job Vacancies at Fidelity Services Group

Description 

• The purpose of the position is to repair the company vehicles when needed. Possible candidates should reside within the area or in close proximity to our Philippi branch.

Requirements

• 3 – 5 years Mechanical experience in both petrol and diesel vehicles
• A good understanding of Workshop consumables and vehicle parts
• A thorough understanding of workshop environment
• Driver’s license and own transport essential
• Own tools is essential
• Have Auto Electrical experience

Key responsibilities:

• Services and repairs on all company Vehicles
• Standby duties/ after hours with the odd occasional. 
• To do services on all Company Vehicles out of guarantee
• Top do all repairs/maintenance on Company Vehicles efficiently and promptly in conjunction with Fleet Manager
• To advise the Fleet Manager / Technical Advisor (ordering Clerk) on all difficulties/ problems if repairs / maintenance cannot be done
• Report all major repairs required to the Fleet Manager for approval
• To take all Vehicles for a “test drive” after repairs / maintenance have been done
• To do standby repairs / maintenance after hours and over weekends (designated mechanics only)
• To ensure that a list of spares and brake pads / linings used on breakdowns handed to the Transport Admin Assistant WEEKLY (standby Mechanics)

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Job Summary:

We are seeking a highly skilled and experienced Lead Investigator to oversee and manage all aspects of complex investigations based at the Sasol Secunda Site within Fidelity Security Services Group - Specialised Services Division. The Lead Investigator will be responsible for planning and conducting investigations, managing a team of investigators, and ensuring that all investigative activities comply with legal and ethical standards. The ideal candidate will have a strong background in criminal justice, law enforcement, or a related field, and possess excellent analytical and problem-solving skills.

Key Responsibilities:

• Plan, coordinate, and conduct investigations into alleged misconduct, fraud, or other illegal activities.
• Manage a team of investigators, assigning tasks, monitoring progress, and providing guidance and support as needed.
• Interview witnesses, gather evidence, and analyze data to determine the facts and circumstances of each case.
• Prepare detailed reports documenting the findings of each investigation and make recommendations for corrective action.
• Liaise with law enforcement agencies, legal counsel, and other external partners as needed to support investigations and ensure compliance with relevant laws and regulations.
• Maintain strict confidentiality throughout the investigative process and adhere to all ethical standards and codes of conduct.
• Stay current on industry trends, best practices, and new technologies related to investigations, and implement continuous improvement initiatives within the team.

Qualifications:

• Minimum of 7 years of experience in investigative work, with a proven track record of successfully leading complex investigations.
• Strong knowledge of investigative techniques, legal procedures, and evidence collection protocols.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels of the organization.
• Proficiency in relevant software applications, such as case management systems, database tools, and forensic analysis tools.
• Certification in a related field, such as Certified Fraud Examiner (CFE) or Certified Professional Investigator (CPI), is preferred.

Certification & Professional Membership:

• PSIRA Grade A
• NKP Accreditation
• SSA Vetting approval
• Firearm Competency for Business Purposes

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Job Description
The overall purpose of this position is to ensure that all national site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met. The position entails the development and installation of a pro-active approach to all health and safety measures over multiple Thungela sites. Effective pro-active management of all resources must be attained to ensure quality service delivery is provided.

Qualifications, experience and other competencies required:

• Matric certificate with Grade A PSIRA registration
• At least 8-10 years’ experience in the Security Industry preferably in the mining industry.
• Knowledge of all ISO compliance 9001/14001/27001/23001 and all the requirements.
• Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) are crucial.
• SLA and contractional co-ordination,
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Computer literate, with proficiency in MS Word and Excel and up to date with the latest modern technology.
• Must be able to work under pressure and for extended hours as and when required.
• A Valid unendorsed driver license with own reliable transport and willing to use for business purposes.
• No criminal record or any pending cases.
• Contactable references.

 Job Specification (Not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to Security Services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Drafting of health and safety recommendations based on the assessment and report of findings to the client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General Management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management.
• Assist in managing shrinkage budgets as set out by the Client.
• Attending regular meetings with the Client and Senior Management.
• Submit monthly security reports to the Client.
• Training of Security Staff and Management - Client procedures and systems.
• Liaising daily with Senior Management to resolve health and safety matters.

Core Competencies:

• Well-presented individual.
• Good communication skills both verbal and written.
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Leadership, Self-Development and Development of others.
• Results driven and Goal Setting.
• Driving and Managing change.
• Interpersonal skills.

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Overall Purpose of the Job: 

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams

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Introduction

Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears

• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient