Personal Lines Claims Negotiator at Old Mutual South Africa

Job Description

• End-to-end negotiation and settlement of claims pre-litigation.
• Continuous engagement with brokers and clients re the status and progress of claims.
• Processing of claims payments.
• Quality service delivery to ensure customer satisfaction in line with quality and performance standards.
• Build positive customer relations and solve or escalate customer queries and complaints.
• Contribute to the service culture which builds rewarding relationships;
• Identify and report on Claims process issues to minimize fraud.
• Collaborate and work with the Claims team to deliver required service levels.
• Builds and maintains relationships with Brokers.
• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Makes increased contributions by broadening individual skills.
• Adheres to service and quality standards.
• Performs quality checks on own work.

Closing Date

19 May 2023