Operations Manager - Commercial - George at Fidelity Services Group

Job Description

Overall Purpose of the Job:

• The incumbent will provide general management for the Commercial George business unit. The role encompasses responsibility for sales, new business, relationship management on key clients.

The incumbent is specifically tasked to achieve:

• Targeted unit sales
• New Business
• In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in managing the Commercial business in Cape Town. The execution of strategy is critical to this role.

Main duties & Responsibilities:

• Achieve targets as per Budget
• District P&L Responsibility
• Achieve targeted growth (achieving target revenue and attrition levels)
• Achieving targeted OI contribution
• Implementation of strategy
• Critical role in developing and maintaining strong relationships
• Matrix role-player – in conjunction with all role players

Drives efficiency and effectiveness by managing the Cape Town Commercial Team:

• Of sales teams in conjunction
• Of technical teams
• Play an active role in escalated customer complaint resolution

Minimum qualifications and experience:

• University (Degree) – minimum requirement.
• 3 years functional + 3 - 4 years managerial
• Solid Sales and marketing experience
• Solid Business development experience
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong customer focus
• Effective oral and written communicator
• Proven high level comprehension of business processes, business finance and the subscriber model are required
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
• Objective, open-minded and an “out-of-the-box” thinker.  

Behavioural Competencies and skills required:

• Business acumen
• Interpersonal skills
• Presentation and communication skills
• Negotiation skills
• Managerial courage
• Results driven

Interpersonal Skills:

• Good communication skills
• Verbal and written
• Conflict management
• Strong negotiation skills
• Maintaining effective teams
• Customer focus and focus on continuous improvement
• Empowerment mindset with team members